it specialist resume example with 5+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

A graduate of Computer Science with 4 years of professional experience in diverse Information Technology roles with an objective to obtain an IT role where i can apply my knowledge of complex problem solving, creating optimal performance solutions by using various tools, software and resources. Dedicated, organized and have strong goals to maintain the integrity and the goals of the company.

  • Desktop Virtualization(VMware)
  • Citrix Reciever/Director
  • Investigation and diagnostic skills
  • Troubleshooting software, hardware, IOTs
  • Citrix XenDesktop environment
  • Epicor, Prophet 21 ERP system
  • Extensive KnowBe4 knowledge
  • T1-T3 Support for hardware/software
  • Critical Thinking
  • Network Troubleshooting
  • Data analysis
  • Internet Protocol TCP/IP
  • Computer maintenance
  • Exceptional People Skills
  • Extended knowledge in computer hardware and software
02/2021 to Current IT Specialist Codeacademy | New York, NY,
  • Monitor, analyze and resolve system issues in virtualized environment (Citrix XenDesktop)
  • Maintain users and implement new ERP(Prophet 21) configurations, settings, user friendly UI, etc
  • Optimize business processes from creating local intranets to working with users on creating a more user friendly UI for ERP systems and wireless warehouse systems.
  • Provide T1-T3 to Company wide applications and troubleshoot end user requests in the IssueTrak ticketing system.
  • Working with various 3rd party data providers to maintain connectivity at 21 different locations
  • Manage users, groups and permissions in Active directory
  • Phishing analysis, lead, administer and deploy training security awareness tests/guides to all users using KnowBe4 service
  • Maintain and keep track of asset management records for over 600 assets using IssueTrak

Key Projects: Led a project successfully where the company had to migrate from software based ERP system to a web based, this involved having to setup a user friendly UI for the ERP, create schemas, security parameters and creating the correct configurations in the mobile scan computers.

02/2021 to Current IT Support Specialist Bio-Techne | San Francisco, CA,
  • Install all new technology for the company, including computer operating systems, software programs and applications, new desktops, and other computer hardware
  • Create and maintain new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently
  • Run security checks on all of our systems to ensure we are protected from cybersecurity threats
  • Communicate and document IT issues in the ticketing system (IssueTrak)
  • Training end-users on security awareness, hardware functionality and software programs.
  • Help evaluate and recommend hardware and software targeted to meet organizational computing needs
  • Perform other duties as needed in support of the departments goals
02/2019 to 09/2020 IT Support Specialist Bio-Techne | Woburn, MA,
  • Diagnose, research and resolve technical issues and sufficiently documenting in the case the specific details of each issue and actions taken, including the steps to replicate the issue and the steps taken to resolve the issue
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • In-house IT services, build/setup computers, monitors, networking.
  • Maintained all knowledge about the end-user software and hardware
  • Displayed exceptional peoples skills.
  • Advised upper management on new technology, marketing and design.
  • Make sure of office efficiency is maintained, carry out planning and execution of equipment and layouts of office systems.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
03/2017 to 01/2019 Digital Marketing Tech(Intern Into Part Time) Active Concepts | City, STATE,
  • Planned and executed all web, SEO/SEM, database marketing, email, social media, and display advertising campaigns.
  • Ability to learn and assist with the management of domains, website hosting and email hosting.
  • Full Control of Wordpress, plug ins, design and management.
  • Communicate to the team as necessary in order to achieve client and company goals.
  • Identifying and exploiting opportunities to improve business results through the efficient use of information, technology, and process improvement.
  • Design and marketing materials development: enhance our brand presence (eBooks, flyers, booth design, web banners, PowerPoints, sales collateral, infographics, videos, etc.).
Education and Training
Expected in 09/2021 to to | Comptia A+ Certification Comptia, , GPA:
Expected in 2020 to to Bachelor of Science | Computer Science University of North Carolina, Charlotte, GPA:

Minored in Accounting

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Resume Overview

School Attended

  • Comptia
  • University of North Carolina

Job Titles Held:

  • IT Specialist
  • IT Support Specialist
  • IT Support Specialist
  • Digital Marketing Tech(Intern Into Part Time)


  • Bachelor of Science

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