Customer-oriented Store Consultant with years of experience focused on increasing sales and transactions. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Forward-thinking leader and strategic planner with comprehensive managerial acumen, while also offering knowledge and expertise in IT management.
Work History
06/2021 to Current
Store Consultant Anser – Suffolk, VA,
Performed analyses and gathered data, such as SQI and surveys, to help meet the customers need
Coached new associates in product specifications, sales incentives and selling techniques, to increase customer satisfaction
Maintained strong knowledge in handling of shipping and production sections
Supervised guests at front counter, answering questions regarding the products either in shipping or production
Rotated merchandise and displays to feature new products and promotions
Completed point of sale opening and closing procedures.
Coached new associates on product knowledge by using wide variety of training tools.
Delivered outstanding service to customers to maintain and extend relationship for future business opportunities.
01/2017 to 04/2021
IT SpecialistChewy – Reno, NV,
In charge of troubleshooting, maintenance, and repairs of systems and equipment for 43 owner operator restaurants.
Perform certain self-installs and OS upgrades to restaurants.
In charge of providing resources, tools, and support needed that ultimately ensure that restaurant technology is optimal for growing sales and guest counts.
Ensure technology is looking great and functioning well for customers and crew.
Ensure all restaurant staff are familiar with and understand new technologies
In charge of ordering new equipment as needed.
Patched software and installed new versions to eliminate security problems and protect data.
Configured hardware, devices and software to set up work stations for employees.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
08/2016 to 04/2021
General ManagerTraditions Spirits – Newcastle, OK,
Was nominated for General Manager of the year in 2018 for increasing speed of service throughout 3.5 million dollar restaurant and having the fastest restaurant in company.
Responsible of training of crew and management team consisting of over 70 employees.
Responsible of all inventory management.
Responsible for handling and resolving all guest feedback.
Responsible for scheduling of all staff and hiring of staff .
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Designed modern employee recognition program which boosted productivity and improved morale and reduced turnover by 20%.
Enhanced operational efficiency and productivity by managing budgets.
Supported regulatory compliance by overseeing all audits to verify protocol adherence.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Developed effective business plans to align strategic decisions with long-term objectives.
Organized budgets, oversaw P&Ls and achieved 3% increase in restaurant growth targets from 37% of profit to 40%
08/2012 to 01/2016
Crew MemberOcean State Job Lot – Milford, NH,
Consistently provided friendly guest service and heartfelt hospitality.
Operated drive-thru window and sales register quickly and effectively.
Worked flexible hours; night, weekend, and holiday shifts.
Assisted other team members to achieve goals.
Prepared and cooked food orders for customers by noting customizations and portion sizes.
Supported great dining and meal experiences for guests.
Maintained energy and enthusiasm in fast-paced environment.
Collaborated with team members to complete orders.
Worked well with teammates and accepted coaching from management team.
01/2012 to 09/2012
Sales AssociateCompany Name – City, State,
Handle cash procedures.
Help with floor layout and design.
Engaged with customers to effectively build rapport and lasting relationships.
Maintained records related to sales, returns and inventory availability.
Educated customers on promotions to enhance sales.
Education
Expected in
: Computer And Information Sciences Modesto Junior College - Modesto, CA GPA:
Continuing education in Computer Science
Expected in 05/2011
High school diploma: Business Manteca High School - Manteca, CA, GPA:
Skills
Troubleshooting and Diagnostics
Software Installation
Network Hardware and Software Maintenance
Technical Support
Hardware Troubleshooting
Predictive and Preventive Maintenance
Recruitment
Team Leadership
Training and Development
Conflict Resolution
Operations management
Business Development
Project Management
Budgeting
Efficient multi-tasker
Consistently meet goals
Coaching and mentoring
Deadline-oriented
Inventory Tracking
Database Management
Trend forecasting
Order management
Inventory management
Certifications
Certificate- "TestOut PC Pro"-TestOut
Certificate- "The Bits and Bytes of Computer Networking" -Google
Certificate- "Technical Support Fundamentals"- Google
Certificate- "TestOut IT Fundamentals Pro"-TestOut
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
