Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Customer-oriented Store Consultant with years of experience focused on increasing sales and transactions. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Forward-thinking leader and strategic planner with comprehensive managerial acumen, while also offering knowledge and expertise in IT management.

Work History
06/2021 to Current
Store Consultant Anser Suffolk, VA,
  • Performed analyses and gathered data, such as SQI and surveys, to help meet the customers need
  • Coached new associates in product specifications, sales incentives and selling techniques, to increase customer satisfaction
  • Maintained strong knowledge in handling of shipping and production sections
  • Supervised guests at front counter, answering questions regarding the products either in shipping or production
  • Rotated merchandise and displays to feature new products and promotions
  • Completed point of sale opening and closing procedures.
  • Coached new associates on product knowledge by using wide variety of training tools.
  • Delivered outstanding service to customers to maintain and extend relationship for future business opportunities.
01/2017 to 04/2021
IT Specialist Chewy Reno, NV,
  • In charge of troubleshooting, maintenance, and repairs of systems and equipment for 43 owner operator restaurants.
  • Perform certain self-installs and OS upgrades to restaurants.
  • In charge of providing resources, tools, and support needed that ultimately ensure that restaurant technology is optimal for growing sales and guest counts.
  • Ensure technology is looking great and functioning well for customers and crew.
  • Ensure all restaurant staff are familiar with and understand new technologies
  • In charge of ordering new equipment as needed.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured hardware, devices and software to set up work stations for employees.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
08/2016 to 04/2021
General Manager Traditions Spirits Newcastle, OK,
  • Was nominated for General Manager of the year in 2018 for increasing speed of service throughout 3.5 million dollar restaurant and having the fastest restaurant in company.
  • Responsible of training of crew and management team consisting of over 70 employees.
  • Responsible of all inventory management.
  • Responsible for handling and resolving all guest feedback.
  • Responsible for scheduling of all staff and hiring of staff .
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Designed modern employee recognition program which boosted productivity and improved morale and reduced turnover by 20%.
  • Enhanced operational efficiency and productivity by managing budgets.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Organized budgets, oversaw P&Ls and achieved 3% increase in restaurant growth targets from 37% of profit to 40%
08/2012 to 01/2016
Crew Member Ocean State Job Lot Milford, NH,
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Operated drive-thru window and sales register quickly and effectively.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Assisted other team members to achieve goals.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Supported great dining and meal experiences for guests.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.
01/2012 to 09/2012
Sales Associate Company Name City, State,
  • Handle cash procedures.
  • Help with floor layout and design.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained records related to sales, returns and inventory availability.
  • Educated customers on promotions to enhance sales.
Expected in
: Computer And Information Sciences
Modesto Junior College - Modesto, CA
  • Continuing education in Computer Science
Expected in 05/2011
High school diploma: Business
Manteca High School - Manteca, CA,
  • Troubleshooting and Diagnostics
  • Software Installation
  • Network Hardware and Software Maintenance
  • Technical Support
  • Hardware Troubleshooting
  • Predictive and Preventive Maintenance
  • Recruitment
  • Team Leadership
  • Training and Development
  • Conflict Resolution
  • Operations management
  • Business Development
  • Project Management
  • Budgeting
  • Efficient multi-tasker
  • Consistently meet goals
  • Coaching and mentoring
  • Deadline-oriented
  • Inventory Tracking
  • Database Management
  • Trend forecasting
  • Order management
  • Inventory management
  • Certificate- "TestOut PC Pro"-TestOut
  • Certificate- "The Bits and Bytes of Computer Networking" -Google
  • Certificate- "Technical Support Fundamentals"- Google
  • Certificate- "TestOut IT Fundamentals Pro"-TestOut
  • Certificate- "OTP1"-McDonald's

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School Attended

  • Modesto Junior College
  • Manteca High School

Job Titles Held:

  • Store Consultant
  • IT Specialist
  • General Manager
  • Crew Member
  • Sales Associate


  • High school diploma

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