Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Highly-qualified and skilled Information Technology Project Manager and Business Relations Manager. Highly motivated self starter that is

not only an independent thinker but also an excellent Team builder focused on promoting Customer/Community involvement in projects as well as the best representation of the Pentagon Force Protection Agency. Skillfully manages multiple projects with varying deadlines and budgets.

  • Exceptional organizational skills
  • Project management
  • Employee relations
  • Creative problem solver
  • Data collection and analysis
  • Customer/Business relations
  • Superb writer and editor
  • Information Technology policy development

Earned Master Degree in Cyber Security from Nation Defense University

Project Manager for the development of a software program that allowed for the organizing and sharing of criminal investigative information with in the various law enforcement directorates in the agency as well as outside Federal and Local law enforcement agency's.

IT Specialist, 06/2010 to Current
Asm America Inc.Austin, TX, US
  • Responsible for Managing, Leading, or Performing the work necessary to establish Functional Requirements, Statements of Work (SOW), Independent Government Cost Estimates (IGCE), Market Research, and Business Process Mapping.
  • Responsible for applying Agile Project Management methodologies to include scope management, System Boundary definition, iteration management, and metrics and dashboards that are tailored to the full lifecycle of messaging and technology projects.
  • Strives to incorporate and develop data process models and standards that incorporate wireless and data security requirements in accordance with Department of Defense (DoD) guidelines.
  • providing IT Support in Public Safety Access Point/First Responder Environment, as well as Common IT Support for his designated Customers.
  • Providing the Customer with expert guidance and advice on technological developments to include the design, documentation, development, modification, testing, installation, implementation, and support of new or existing applications software by analyzing and refining system requirements that will better enable the customer to achieve their goals.
  • Introduces new ideas as well as accepts new ideas or divergent points of view when appropriate.
  • The Primary Customer interface for gathering Customer IT Requirements, ensuring Quality of Work Products; Develops and Maintains Positive Business and Customer Relationships at all levels of PFPA and oversees and grows the account relationships.
  • Works closely with Customer and serves as an Advocate for customers projects.
  • Ensures customers' requirements are in alignment with the Agency's Core Mission Objectives, and compiles with the Agency's Enterprise Architectural Framework.
  • Responsible for translating systems requirements into application(s) prototypes; planning and designing application(s) architecture; assuring software and systems quality and functionality.
  • Can be counted on to always "see the job through." Works with Agency's specialist to integrate disparate systems, including but not limited to, Intrusion Detection/Access Control/Closed circuit Television systems onto the security backbone network or Life Safety Backbone; IT data and system security; Application Development; System Integration; New and Emerging Technologies; Fiscal Processes; and IT Governance Processes, effective Account Management Procedures and Tools.
  • Responsible for developing and maintaining project plans; providing policy guidance to IT management, staff, and customers; defining current and future business environments; establishing metrics to measure and evaluate system performance; and ensuring the rigorous application of information security/information assurance policies, principles, and practices in the planning and delivery IT services As the Account Manager he performs multiple and varying assignments under the limited direction of the Account Executive within the Operational division to include serving as the Contracting Officer's Technical Representative when needed.
  • Ensures the confidentiality, integrity and availability of systems, networks, and data through planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures and tools.
  • Known for his application of extensive, advanced, and authoritative knowledge of organizational development concepts, principles, and techniques to solve problems and ascertain how principles and policies may be applied throughout the Agency.
  • Monitor's contractor progress, policies, procedures, techniques, methods and management controls.
  • Is responsible for assigning, reviewing and supervising the work of others.
  • Fairly and Objectively judges people's ability and situations based on facts and circumstances.
  • When needed adjust to changes in work pressure or difficult situations with ease without causing undo stress.
  • Participates with interagency working groups to develop IT governance processes.
  • Supervisor: Mr Frederic Woods (XXX6813471).
  • Okay to contact this Supervisor: Yes.
Customer Relations Manager, 11/2000 to 05/2010
Esler CompaniesAmarillo, TX, US
  • Install various computer software programs on units of the United States Navy, Maritime Service Command and United States Coast Guard.
  • The programs Include SQL Database, Access Database and Web Based programs utilized fro readiness reporting.
  • Facilitate training for various Naval Commands and units of the Maritime Service Command (MSC) on the proper use of SQL database and ACCESS database Readiness reporting systems.
  • Provide 24/7 Technical support for all Pacific Fleet Units of the United States Navy and when need Units of the Atlantic Fleet.
  • Provide 24/7 Technical support for units of the Maritime Service Command.
  • Performed duties as an IT Specialist directly for approximately 1 year, during which time my duties involved preparing computers for various Developers, Quality Assurance personnel, Customer Support personnel and Administrative personnel.
  • Have working knowledge of the following operating systems: Windows 2000, XP Pro., VISTA, Windows 2000 Server, Windows 2003 Server, ISA Server and Exchange Server.
  • In depth knowledge of the following Microsoft Office Suites: 2000, XP, 2003 and 2007.
  • Performs duties as IT Support for member of the current support team that I work with to include: Troubleshooting and resolving program issues.
  • Assisted in building 3 test environments for trouble shooting techniques and software testing prior to providing the software to the customer.
  • Currently Hold: TS Clearance Supervisor: Manny Alcala (6194373090) Okay to contact this Supervisor: Yes.
Operations Specialist, 01/1981 to 01/2001
Kord TechnologiesBoulder, CO, US
  • Responsible for overseeing the activities and work of all personnel assigned under him to include two separate Divisions of between 26 and 32 personnel and 9 recruit companies of between 85 and 120 personnel.
  • I was the Leading Petty Officer in charge of Divisional Training, Space Maintenance and Watch Stander assignment.
  • I was responsible for assigning, reviewing, and supervising the work of others.
  • I had to be able to objectively and fairly judge personnel on their abilities basing my judgments on their situation, and the facts behind their circumstances.
  • Leading the change in the work environment often times caused by world events that allowed for a quick and orderly shift in work focus without causing elevated amounts of stress.
  • Facilitated Fire Fighting Training for recruits going through Naval Basic Training.
  • Total number trained in a 6month period approximately 13000.
Master's Degree: , Expected in 07/2014
National Defense University - McNair, Washington
GPA: GPA: 3.19
GPA: 3.19 Credits Earned: 39 Semester Hours Major: Government Information Leader Cyber Security (GIL Cyber-S)
Bachelor's Degree: Criminal Justice, Expected in 01/2001
National University - San Diego, CA
GPA: GPA: 3.42
GPA: 3.42 Credits Earned: 80 Semester hours Criminal Justice

CompTIA A+

CompTIA Security+

ITIL V3 Foundation





Business Process

Customer Support

Policies & Processes Development

Government Information Security

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