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IT Specialist Resume Example

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IT SPECIALIST
Summary

Detail oriented professional who utilizes technical training and experience to troubleshoot and repair a variety of devices. Provides exceptional customer service and knowledge to instill trust and confidence with the client. Easily adapts to new and difficult situations to provide swift and efficient service.

Highlights
  • Troubleshooting proficiency
  • Patient and diligent
  • Exceptional telephone etiquette
  • Exceptional customer service skills
  • Proficient with most Windows software and utilities
  • Experience using and troubleshooting Mac computers and software
  • Experience with cellular device repair
  • Attention to detail
Accomplishments

Harris Teeter Employee of the Month - Awarded for outstanding customer service, knowledge and proficiency of job.

Experience
IT Specialist
May 2006 to Current
Autodesk Inc. - Atlanta , GA
  • Provided over the phone and in home technical support to clients.
  • Work included (but not limited to) software troubleshooting, virus removal, hardware replacement, and device installation.
Produce Clerk
November 2006 to Current
Roche Bros - Weston , MA
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Provided base level IT support to company personnel.
  • Maintained composure and patience in face of difficult customer situations.
  • Trained new employees and explained protocols clearly and efficiently.
Education
Bachelor of Science : Computer ScienceUniversity of North Carolina at Wilmington - City, State, USA
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

80Good
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Clear contact info

Resume Overview

School Attended

  • University of North Carolina at Wilmington

Job Titles Held:

  • IT Specialist
  • Produce Clerk

Degrees

  • Bachelor of Science : Computer Science

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