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it specialist resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Proficient and innovative Purdue University Graduate Student in Cybersecurity with over three (3) years’ experience in hardware and software installations, networking, and security. Passionate about solving problems with new technologies with an excellent capacity to manage pressure and achieve the desired goal in a timely manner. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call and highly creative and analytical in problem-solving with maximum attention to detail.

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Skills
  • Microsoft Office
  • Firewalls and Security
  • Network Analysis
  • Hardware installations
  • Software Installations
  • DNS
  • DHCP
  • Technical Issues Analysis
  • OSI Security layer
  • Troubleshooting
  • Network Configuration
  • Communication
  • Cloud Security
  • WLAN/LAN
  • Data Recovery
  • Configuring Devices
Work History
IT Specialist, 09/2020 - Current
Continental Clinton, MS, Indianapolis, IN
  • Assists with updating technical support best practices for use by team.
  • Configuring hardware, devices, and software to set up work stations for 800 employees.
  • Patching software and installed new versions to eliminate security problems and protect data.
  • Rolling out software updates and applied server patches to thwart threats from penetrating networks.
  • Explains technical information in clear terms to non-technical individuals to promote better understanding.
  • Responds to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Identifying potential sales and cross-selling opportunities and informed supervisor.
  • Documenting support interactions for future reference.
  • Using ticketing systems to manage and process support actions and requests.
  • Maintaining servers and systems to keep networks fully operational during peak periods.
  • Configuring hardware and granted system permissions to new employees.
IT Technical Support Specialist, 08/2020 - Current
Noble House Hotels And Resorts Bryan, TX, Indianapolis, IN
  • Installing, testing, maintaining and upgrading hardware and network operating systems software.
  • Installing 50% of servers, desktop computers, printers, routers, switches, firewalls, software deployment, security updates, and patches of the designated base.
  • Assigns system permissions and set up computers to assist with onboarding new employees
  • Prepares new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Resolves a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Delivers onsite technical support for over 200 employees.
  • Provides Tier 1 IT support to non-technical internal users through desk-side support services.
  • Responds to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Patching software and installing new versions to eliminate security problems and protect data.
  • Offers troubleshooting of connectivity issues across networks such as Wi-Fi, cellular, and Ethernet.
IT Specialist, 09/2018 - 08/2020
Continental Sumter, SC,
  • Performed tests of functionality, security, and performance of different workstations and devices.
  • Installed networking devices such as switches, routers, Firewalls, Load-balancers, Proxies,Wi-Fi, and Quality of Service.
  • Strong knowledge and experience with network virtualization.
  • Responded to end-user support requests and patiently walked individuals through basic troubleshooting tasks, which improved user experience rating by 70%.
  • Answered user inquiries regarding computer software or hardware operation to resolve problems which improved user experience rating up to 90%.
  • Rolled out software updates and applied server patches to thwart threats from penetrating networks.
  • Monitored systems in operation and quickly troubleshot errors.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
Master of Science: Cybersecurity, Expected in 07/2023
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Purdue Global University - Indianapolis, IN
GPA:
Status -
Bachelor of Science: Computer Science, Expected in 08/2013
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Olabisi Onabanjo University - Ogun, Nigeria,
GPA:
Status -
Certifications
  • CompTIA Security +
  • Scrum Master
  • Air Force Sheppard Base ‐ Wichita Falls, TX Universal Type I, II, and III EPA certification
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Resume Overview

School Attended

  • Purdue Global University
  • Olabisi Onabanjo University

Job Titles Held:

  • IT Specialist
  • IT Technical Support Specialist
  • IT Specialist

Degrees

  • Master of Science
  • Bachelor of Science

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