LiveCareer-Resume

it specialist resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Education and Training
Master of Science: Cyber Security Management and Policy, Expected in 01/XXX2
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University of Maryland - Global Campus - Adelphi, MD,
GPA:
Status -
Bachelor of Arts UMBC: Business Technology Administration, Expected in 05/2019
-
- ,
GPA:
Status -
Certifications
  • Security+, CompTia - XXX1
,
Summary

A highly resourceful, committed and result-driven IT Specialist with 3+ years of industry experience seeking a challenging and ambitious role in a suitable organization. My strengths are my diversity and depth of experience, perseverance, ability to learn new technologies quickly, organizational skills, and communication skills. I am happiest when I’m collaborating on hard problems, mentoring others, establishing best practices, and improving cybersecurity environments. Qualifications Summary Experienced in Microsoft Access and SQL Server Database Applications. Experienced in Salesforce Applications, Regulations and Rulings Tracking System (RRTS), Legal Precedent Ruling System (LPRS), and Customs Rulings Online Search System. Create and track project plans for the development activity, resource allocation and management of tasks for multiple projects. Experienced in proactive communication with Stakeholder, Clients and Third parties to agree a consistent approach to test and identify risks and dependencies & communicating within cross functional project teams. A highly motivated team/individual player, responsible, confidently able to multi-task and prioritize tasks under changing and challenging working environments with minimal supervision. Possesses strong written & verbal communication skills to work effectively with stakeholder, clients and cross-functional teams, excellent interpersonal & management skills coupled with an astute analytical mind.

Skills
  • Improvement plan knowledge
  • Program evaluation
  • Quantitative skills
  • Content management expertise
  • Relationship building
  • Collaboration
  • Multitasking
  • Microsoft Office
  • Analytical
  • Customer service
  • Organizational skills
  • Decision-making
  • Critical thinking
  • Technical issue analysis
  • Application support
  • Debugging
  • Application installations
  • Troubleshooting and diagnostics
  • Data management
  • LAN/WAN
  • Customer support needs assessment
  • Software upgrades
  • Monitoring computer viruses
  • Protecting networks
  • Encryption
  • Managing security breaches
  • People skills
  • Cybersecurity analysis
Experience
IT Specialist, 03/XXX0 - Current
Basic Commerce & Industries Dahlgren, VA,
  • Provide assistance to claimants that want to receive Paid Family Leave Benefits.
  • Helping claimants file a claim o Aiding with creating accounts on the online portal where claimants can file for their leave benefits.
  • Answer any questions claimants may have regarding the different types of leave offered by the DC Paid Family Leave Program and how to apply.
  • Creating contacts in SalesForce for claimants that call to keep track of their claim and issues they may be having.
  • Creating multiple inquiries for repeat callers to ensure that their issues are well documented and resolved as soon as possible.
  • Support users in the SalesForce system by creating new users, resetting passwords, providing different levels of permissions to users, and providing users with different types of trainings depending on what they are trying to accomplish within SalesForce.
  • Generate various reports in SalesForce for ease of locating specific groups of data for myself, my team, and the users.
  • Operational responsibilities: o Uploading vendor contracts as they come in and relate them to their proper invoices.
  • Creating and managing the application and tool in SalesForce utilized by the HR team.
  • Using Google Earth mapping tools to map out the square footage of various locations.
  • Utilizing a bulk upload tool to upload large amounts of data to the SalesForce system.
  • Performing system and data backups to prevent loss.
  • Troubleshooting issues and maintaining network security.
  • Auditing Services o Conducted regular audits to detect potential abuse.
Pathways Intern, 04/2019 - 03/XXX0
Us Government Other Agencies And Independent Organizations Fountain Valley, CA,
  • On Salesforce applications manage, allocate, and track case files on a daily basis to ensure everything is properly organized and processes and duties run smoothly and efficiently.
  • Entered and retrieved data from an intra-office database to make sure that information is accurate and up-to-date.
  • Utilized multiple organization software programs to enter, open, find, or close case files utilizing Salesforce Applications, Regulations and Rulings Tracking System (RRTS), Legal Precedent Ruling System (LPRS), and Customs Rulings Online Search System.
  • Worked directly with clients that request for Duty-Free Entry of Scientific Instruments or Apparatus.
  • Experience on Code of Federal Regulations (Title 15, Part 301) and Harmonized Tariff Schedule.
  • Entered and retrieved data from an intra-office database to make sure that information is accurate and up-to-date.
  • Worked directly with clients that request for Duty-Free Entry of Scientific Instruments or Apparatus.
Front Desk Manager, 03/2017 - 03/2019
Diamond Resorts Corporation Scottsdale, AZ,
  • Assisted building management with facilities issues, leasing, customer service, and tenant company issues, ensuring that all the clients are comfortable and have everything they need.
  • Entered financial and customer data into Excel spreadsheets and other tracking software in a timely and efficiently manner.
  • Copied, scanned, and filed documents into hardcopy and electronic files, keeping information accessible and well organized.
  • Performed front desk duties including greeting visitors, answering phones, checking emails, and other duties assigned.
Intern, 03/2015 -
Benz Communications New York, NY,
  • Reviewed and filed patient documents to ensure they were being treated properly and at the right time.
  • Accurately billed healthcare patients using a software on the computer.
  • Organized and entered the patient’s and nurse’s information on Excel to ensure that we have all the vital information in one place at hand.

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Resume Overview

School Attended

  • University of Maryland - Global Campus

Job Titles Held:

  • IT Specialist
  • Pathways Intern
  • Front Desk Manager
  • Intern

Degrees

  • Master of Science
  • Bachelor of Arts UMBC

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