Seeking a position to utilize my extensive computer technology and information systems experience (GW-16-ENJ-1698187-SL-BU) College graduate with a 3.9 GPA with a major in Information Systems, with a concentration in Information Systems Technical Career Field Intern (TCF) Information Technology Graduate Specialized experience, which includes, but is not limited to: Customer Service; Problem Solving, Data Management, Operating Systems, Hardware and Software, Information Security Policies and Procedures, Oral and written communication. Nineteen (19) years of Federal experience to include Military experience. Experienced with implementing, evaluating and continuous improvement of technical support. Successful at meeting project time-lines. Continuously improving on analytical skills and resolving customer's technical issues Security + certified A+ completed course Network Plus completed course Technically proficient and knowledgeable of Information Technology concepts, principles, and practices Knowledgeable and experienced with Governance, Risk, and Compliance (GRC) tool. Veteran with a 10 point preference.
Operating Systems: Windows 7, and prior systems
Troubleshooting IT related problems
Implemented security policies against vulnerabilities.
Databases: MS Access, Oracle
Assisted in setup and tear down of VSAT
Knowledgeable on DNS, VLANs, VOIP and VPN
Experienced on Active Directory
Expert on other Office Equipment: copiers, faxes, printers, and scanners
Microsoft Office Suite
IT specialist January 2012 to CurrentWest Palm － VA
Trained and worked with the Emergency Operations Command Center,(EOCC) which includes the set up and tear-down of Video-Satellite (VSAT), Provides customer support with troubleshooting and recovering systems and files Works with Service Lines teams and the ROC to resolve technical issues Worked with the ITSS team to meet timelines for the GRC compliance Receive calls from Regional Operations Center (ROC) during non- business hours resolving help desk tickets and minimizing user impact and system downtime.
Was responsible for meeting deadlines for the Risk Vision updates by entering and uploading evidence to the GRC site.
Provided support to VISN 6 with the Windows 7 deployment Contributed to West Palm Beach Windows 7 deployment with 100% deadline met ahead of schedule/ Provided courteous customer service to the facility with over 3000 staff while providing daily technical support Set up SharePoint site for Inspector General (IG) inspections and corrections.
Configured new employee profiles for AD and VISTA with a meticulous sense of attention to detail, to meet the specific requirements of their employment Successfully communicated and trained all new staff on information security, Network and Vista access Isolated workstations with vulnerabilities and resolved issues successfully.
Uses sound judgement to evaluate and troubleshoot technical issues with remote users.
Knowledgeable on space planning, physical infrastructure and cable management Worked with Virtual Servers set up and LAN configurations.
Domain Manager January 2008 to January 2012West Palm － VA
Talent Management System (TMS) Provided technical support for day to day operations of the TMS implementation for a facility with over 2500 employees, volunteers, contracted staff, students and residents.
Provided technical input on video teleconference equipment during training classes, meetings and conferences.
Analyzed, formatted and ran various types of reports on staffs' education requirements to ensure compliance with Federal and local laws.
Maintained and updated the TMS national web based Oracle database of all personnel on a daily basis to ensure their educational requirements are met in a timely and efficient manner.
Developed training materials for new administrators for the TMS.
Trained new administrators on specific roles related to their specific needs.
Training sessions included training on: basic Help Desk roles, resetting passwords, troubleshooting and assisting staff with minor technical difficulties.
Provided more advanced training to managers such as Registration Manager role, Assignment Manager roles and many others.
Future training will be conducted as needs arise.
Configured assignment profiles to meet training requirements in order to assign specific training to specific groups of staff a very detailed process must be completed in order for the training to be correctly assigned and completions recorded.
Provided excellent customer service to staff at all levels by troubleshooting technical difficulties, password resets, providing one-on-one training on navigating the system amongst many and various issues.
Created and maintained web based training for both local and national training requirements for staff and management at WPB VA.
Custodian of Postal Equipment/Computer Systems Post/Technician January 2005 to January 2007United States Army
Manager of two (2) Post Offices and four (4) Forward Operating Bases (FOBs) computer work centers.
Installed and set up mobile postal units, using cable management, space planning and keyboard mouse application.
Served as the Training and Operations Sergeant responsible for all postal equipment hardware and software.
Provided technical support service to service members at remote sites, ensuring all postal hardware and software equipment was fully functional.
Maintained technical manuals and system records for all Military Postal equipment, and provided updates to these manuals and records on an annual basis.
Provided prompt and courteous customer service and technical support to all military units, civilian contractors and foreign nationals using the U.S.
Postal Service and it's systems.
Trained and evaluated over 55 reserve and active duty soldiers while deployed to Iraq on Federal Postal regulations.
Managed over $500,000 in cash and postal equipment.
Served as a technician and completed both major/ minor repairs to hardware, software and peripheral equipment.
Developed goals/principles then managed the development of methods and the execution of practices for the deployment of all equipment to remote bases.
Managed the allocation of funds for postal equipment that was to be deployed.
Installed postal equipment, ran cables, performed troubleshooting and repairs on all postal hardware and software.
Performed system software updates and backups, scheduled all preventative maintenance on all work-stations, used a local area network for all work stations, and used specialized cables, disks and other software which was unique to the postal equipment.
Daily and weekly preventative measures were required due to the less than favorable conditions which were experienced, such as extreme heat and major sand storms.
Created an effective automated tracking system for all expenditures and purchases.
MBA : Oct 2016Strayer University
Bachelors of Science : March 2012Strayer University
Associates Degree : Arts and Science, April 2005Pierce CollegeArts and Science
Strayer University － Palm Beach Gardens, FloridaGPA: Summa Cum Laude GPA: 3.92Summa Cum Laude GPA: 3.92
Pierce College － Tacoma, WashingtonGPA: GPA: 3.5GPA: 3.5
Miami VA Healthcare System, Secretary - 03/2007-02/2008
*United States Army, Personnel Administration - 01/1998-01/2007
Active Directory, AD, attention to detail, basic, cables, cable, hardware, conferences, excellent customer service, customer service, customer support, Databases, DNS, faxes, functional, funds, Help Desk, information security, Inspector, keyboard, local area network, LAN, meetings, access, MS Access, Microsoft Office Suite, SharePoint, Windows 7, Works, Network, Office Equipment, Operating Systems, Oracle, Oracle database, personnel, copiers, policies, printers, repairs, scanners, Servers, sound, space planning, storms, tear, technical support, technical manuals, technician, training materials, troubleshoot, Troubleshooting, unique, Video, VPN, Vision, VISTA, VOIP
ADDITIONAL EMPLOYMENT INFORMATION: Miami VA Healthcare System, Secretary - 03/2007-02/2008 United States Army, Personnel Administration - 01/1998-01/2007 ACHIEVEMENTS: Army Achievement Medal (6) Army Commendation Medal (3) Army Good Conduct Medal (3) Army Superior Unit Award (2) Global War on Terrorism Service Medal Iraq campaign medal Korea Defense Service Medal Non-Commissioned Officer Professional Development Ribbon (2) National Defense Service Medal Overseas Service Ribbon (2)