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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Highly motivated FEMA IT Specialist Reservist who has intermediate skills in operating network and computer components. Keen eye at spotting defects, and dependable and efficient in whatever operation is put on the table. IT Specialist proficient in networking, and emergency management. Willing to learn new things; to then perfect that info and pass it down. Very social, transparent, and optimistic. Maintains accurate work path through stressed situations. Served in Civil Air Patrol and attended a boot camp for team building exercises, and learning basic training.

Skills
  • Skilled in Windows 10
  • High proficiency in the Microsoft Office 365 platform
  • Troubleshooting workstations
  • Remedy IT
  • Bomgar
  • Can assemble and disassemble electronic devices
  • Skilled with installing network components
  • Taking initiative when work is offered
  • Excellent communication skills with groups of people
  • Always taking advantage of next opportunity
  • Forward thinker
  • Exceptional customer service readiness.
  • Leadership; have taken charge while management was absent
Work History
07/2020 to Current IT Specialist St. Luke's Cornwall Hospital | Cornwall, NY,
  • Migrated agency's devices to new device management system
  • Created new accounts, reset passwords, and registered PIV cards.
  • Configured and setup responder profiles on agency's Enterprise Network.
  • Installed and updated software on Windows and iOS devices.
  • Configured over 300+ iPhones and iPads for agency's remote management system.
  • Diagnosed Windows 10 and iOS device issues regarding agency's remote management.
  • Can register, retire, and unlock devices through MobileIron.
  • Keeping track of devices to make sure they're in agency's compliance.
  • Proficient in updating software and hardware drivers.
  • Setup and configured issued IT equipment for responders.
  • Part of mobilization center that has processed more than 7,000 responders in a 10 month period.
  • Lots of experience in mapping laptops and desktops to network printers from various manufacturers via TCP/IP through ASA 5506 firewalls.
  • Experienced in capturing and documenting installed network equipment.
  • Setup and managed switches in tandem with Cisco 5506s'.
  • Can diagnose printer issues and print configurations.
  • Submitted agency device and printer MAC address exemptions to bypass distributed enterprises.
  • Keen and quick in setting up and operating cellular cradle points.
  • Experience in terminating CAT 5 ethernet cable and testing functionality.
  • Skilled in setting up projectors for conferences and presentations.
  • Modified external audio output/platform for projectors for best audio coverage.
  • Diagnosed laptops and desktops that failed to update software.
  • Keen knowledge of Group Policy and Active Directory.
  • Have logged into user's devices for remote assistance and submitted tickets
  • Can diagnose network connectivity issues through two or more connecting devices.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Analyzed complex software and hardware issues to identify troubleshooting methods needed for quick remediation.
10/2020 to 10/2021 Automotive Service Technician Colony Tire Corporation | Rocky Mount, NC,
  • Calibrated repaired systems to meet performance specifications outlined by manufacturers.
  • Used electronic devices to modify onboard computer components.
  • Inspected vehicles to assess damage and strategize repair plans.
  • Adjusted, repaired or replaced defective automotive parts.
  • Optimized functionality of automotive equipment and systems with skilled tuning of settings.
  • Tested vehicles to assess individual components and systems.
  • Performed customer work and warranty repairs in compliance with manufacturer standards.
  • Performed more than 100 maintenance inspections, tune-ups, oil changes and other key services.
  • Kept team in compliance with shop and manufacturer specifications for all repairs and maintenance services.
  • Kept work garage clean, organized and efficient to meet internal and regulatory expectations governing safety.
06/2019 to 11/2020 Automotive Service Technician Colony Tire Corporation | Edenton, NC,
  • Wrote up detailed repair orders outlining all actions and estimated costs.
  • Over-the-phone customer service providing quotes.
  • Improved facility sales by 50% in a year.
  • Performed minor maintenance services.
  • Developed in-depth understanding of electronic control module systems and components.
  • Wrote service orders, accepted payments and updated customer accounts.
  • Maintained work cleanness during short-handed situations and busy occasions.
  • Tested electronic components and computer controls with specialized devices.
  • Rebuilt components and systems to correct faults and achieve desired performance levels.
04/2016 to 03/2019 Sales Associate Farfetch | Woodbury, MN,
  • Worked efficiently with company's provided software system.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products and services.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Processed orders through system and coordinated product deliveries.
  • Maintaining inventory order through store-offered software and electronics.
  • Prepared merchandise for sales floor by pricing or tagging
Education
Expected in 04/2019 Associate of Science | Automotive Technology Front Range Community College, Westminster, CO, GPA:
  • 3.65 GPA
  • Learned about basic operations of electronic components on vehicles.
  • Re-mapping computer operations with automotive scan tools.
  • Diagnosed faulty mechanical and electronic parts. ie: Powertrain control modules, electronic shorts, strange mechanical noises, etc.
  • Modifying automotive computer operation to perform differently to alter performance.
Expected in 05/2017 High School Diploma | Brighton High School, Brighton, CO GPA:
Accomplishments
  • Successfully assembled and modified dozens of personal computers.
  • Owns a personal mobile business to fix basic computers and perform maintenance and repairs on automobiles.
  • Dismantled and reassembled multiple engines and transmissions.
  • (Personal) Have perfected 200+ responders with their equipment to make sure they are ready to assist the people in need after a natural disaster.

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Resume Overview

School Attended

  • Front Range Community College
  • Brighton High School

Job Titles Held:

  • IT Specialist
  • Automotive Service Technician
  • Automotive Service Technician
  • Sales Associate

Degrees

  • Associate of Science
  • High School Diploma

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