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IT Specialist Resume Example

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William BPreiss
Professional Summary

Highly motivated FEMA IT Specialist Reservist who has intermediate skills in operating network and computer components. Keen eye at spotting defects, and dependable and efficient in whatever operation is put on the table. IT Specialist proficient in networking, and emergency management. Willing to learn new things; to then perfect that info and pass it down. Very social, transparent, and optimistic. Maintains accurate work path through stressed situations. Served in Civil Air Patrol and attended a boot camp for team building exercises, and learning basic training.

Skills
  • Skilled in Windows 10
  • High proficiency in the Microsoft Office 365 platform
  • Troubleshooting workstations
  • Remedy IT
  • Bomgar
  • Can assemble and disassemble electronic devices
  • Skilled with installing network components
  • Taking initiative when work is offered
  • Excellent communication skills with groups of people
  • Always taking advantage of next opportunity
  • Forward thinker
  • Exceptional customer service readiness.
  • Leadership; have taken charge while management was absent
Work History
IT Specialist, 07/2020 to Current
Company Name – City, State
  • Migrated agency's devices to Microsoft's new device management Intune.
  • Was part of Intune's beta testing and launch to the agency.
  • Created new accounts, reset passwords, and registered PIV cards.
  • Configured and setup responder profiles on agency's Enterprise Network.
  • Installed and updated software on Windows and iOS devices.
  • Configured iPhones and iPads for agency's remote management system.
  • Diagnosed Windows 10 and iOS device issues regarding agency's remote management.
  • Can register, retire, and unlock devices through MobileIron.
  • Experienced in navigating through company's Technical Reference Model (TRM) for approved equipment.
  • Proficient in updating software and hardware drivers.
  • Setup and configured issued IT equipment for responders.
  • Part of mobilization center that has processed more than 6,000 responders.
  • Skilled in mapping laptops and desktops to network printers from various manufacturers via TCP/IP, bluetooth, etc.
  • Experienced in capturing and documenting installed network equipment.
  • Setup and managed switches in tandem with Cisco 5506s'.
  • Can diagnose printer issues and print configurations.
  • Submitted agency device and printer MAC address exemptions to bypass 5506 firewall.
  • Experienced in setting up and operating Plum Case and cradle point wireless devices.
  • Experience in terminating CAT 5 ethernet cable and testing functionality.
  • Skilled in setting up projectors for conferences and presentations.
  • Modified external audio output/platform for projectors for best audio coverage.
  • Diagnosed laptops and desktops that failed to update software.
  • Keen knowledge of Group Policy and Active Directory.
  • Can diagnose network connectivity issues through two or more connecting devices.
Automotive Service Technician, 10/2020 to Current
Company Name – City, State
  • Calibrated repaired systems to meet performance specifications outlined by manufacturers.
  • Used electronic devices to modify onboard computer components.
  • Inspected vehicles to assess damage and strategize repair plans.
  • Adjusted, repaired or replaced defective automotive parts.
  • Optimized functionality of automotive equipment and systems with skilled tuning of settings.
  • Tested vehicles to assess individual components and systems.
  • Performed customer work and warranty repairs in compliance with manufacturer standards.
  • Performed more than 100 maintenance inspections, tune-ups, oil changes and other key services.
  • Kept team in compliance with shop and manufacturer specifications for all repairs and maintenance services.
  • Kept work garage clean, organized and efficient to meet internal and regulatory expectations governing safety.
Automotive Service Technician, 06/2019 to 11/2020
Company Name – City, State
  • Wrote up detailed repair orders outlining all actions and estimated costs.
  • Over-the-phone customer service providing quotes.
  • Improved facility sales by 50% in a year.
  • Performed minor maintenance services.
  • Developed in-depth understanding of electronic control module systems and components.
  • Wrote service orders, accepted payments and updated customer accounts.
  • Maintained work cleanness during short-handed situations and busy occasions.
  • Tested electronic components and computer controls with specialized devices.
  • Rebuilt components and systems to correct faults and achieve desired performance levels.
Sales Associate, 04/2016 to 03/2019
Company Name – City, State
  • Worked efficiently with company's provided software system.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products and services.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Processed orders through system and coordinated product deliveries.
  • Maintaining inventory order through store-offered software and electronics.
  • Prepared merchandise for sales floor by pricing or tagging
Education
Associate of Science: Automotive Technology, 04/2019
Front Range Community College - City
  • 3.65 GPA
  • Learned about basic operations of electronic components on vehicles.
  • Re-mapping computer operations with automotive scan tools.
  • Diagnosed faulty mechanical and electronic parts. ie: Powertrain control modules, electronic shorts, strange mechanical noises, etc.
  • Modifying automotive computer operation to perform differently to alter performance.
High School Diploma: 05/2017
Brighton High School - City, State
Accomplishments
  • Successfully assembled and modified dozens of personal computers.
  • Owns a personal mobile business to fix basic computers and perform maintenance and repairs on automobiles.
  • Dismantled and reassembled multiple engines and transmissions.
  • (Personal) Have perfected many responders with their equipment to make sure they are ready to assist the people in need after a natural disaster.
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Resume Overview

School Attended

  • Front Range Community College
  • Brighton High School

Job Titles Held:

  • IT Specialist
  • Automotive Service Technician
  • Sales Associate

Degrees

  • Associate of Science : Automotive Technology , 04/2019
    High School Diploma : 05/2017

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