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Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary of Experience
Senior QA/Test Engineer with full system development lifecycle experience, including designing, developing, and implementing test plans, test cases, and test processes. A collaborative team player with a track record of delivering multiple concurrent projects in fast-paced environments. Skilled in Agile methodologies with strong leadership and strategic thinking skills. 
Professional Experience
11/2010 to Current
IT Specialist, 2210, GS-13 Flightsafety International Inc. Long Beach, ,

As an Agile tester for the Cargo Release development team, performing functional and regression testing on the Cargo Release application which includes system-level testing on delivered systems in test environments that simulate the characteristics of the target Production environment.

 

Collaborate with the team lead, product owner, capability owner, SME's and other Agile teams to identify project requirements, define acceptance criteria for stories and create appropriate test scripts for validation, testing deliverables and any issues that may hinder testing deadlines.​

 

Write technical reports on test and analysis results and facilitate presentations to stakeholders.

 

Provide expert technical advice and guidance and made recommendations to management, development team and other testing members on critical and controversial IT issues.

 

Identify areas of the application to be regression tested and coordinate with other teams for end-to-end, unit testing and post-production testing.

 
Participate and play an active role in Agile scrum ceremonies like daily scrum meetings, Team Sprint reviews, Sprint planning and retrospectives.
 
Provided expert technical advice and guidance and made recommendations to management, development team and other testing members on critical and controversial IT issues. 
 
Assisted with the duties of Scrum Lead for the Agile Cargo Release team when needed by leading the daily scrum meetings. ​ 
 
Trained testers and other Agile team members on the Cargo Release applications.​ ​
 
04/2005 to 10/2010
Subject Matter Expert Vizient New York, NY,

As a Subject Matter Expert for the Cargo Systems Program Office, Test and Evaluation team, provided end-to-end, integration, regression and acceptance testing on delivered systems in test environments that simulate the characteristics of the target Production environment.  

Recorded test failures and anomalies found during testing in Dimensions, a control management tool and reported to management and developers. 

 

Served as Project Lead on the testing of 4 successful projects (Electronic System for Travel Authorization (ESTA), Decal and Transponder On-line Procurement System (DTOPS) and the Global On-line Enrollment System (GOES), interface with the Department of Treasury's Pay.Gov web-based application).

Coordinated and monitored tasks within the testing group by overseeing the development of all test plan, test case documents to assure the implementation of each project was on schedule and within budget.  Created and maintained the Work Breakdown Structure (WBS) to monitored the testing efforts and progress of the projects.  Participated in project planning and project status meetings. 

 

Provided expert technical advice and guidance and made recommendations to management, development team and other testing members on critical and controversial IT issues. 

Analyzed and interpreted test data and prepared technical reports. Implemented quality assurance testing methodologies and controls.

Instrumented and modified unit and integration tests to improve software quality and reliability. 

Identified areas of the application to be regression tested and coordinated with other testers for end-to-end unit testing and post-production testing. 

Analyzed requirements and used systematic approaches to implement and document the tasks.

Organized and participated in meetings with stakeholders, contractors and end-users to determine requirements, testing deliverables and issues that may hinder testing deadlines.  

Collected, analyzed, and reported program metrics, including product technical performance measures and key performance parameters. 

Assisted with the duties of Technical Lead for the Cargo Systems Program Office, Test and Evaluation testing group when needed by providing oversight and guidance to the team on their developmental test and evaluation activities. 

Trained and mentored new and junior level testers on the Collections sub-system, DTOPS, GOES and ESTA systems.​

 

08/2004 to 04/2005
Software Engineer Iem Baton Rouge, LA,

As a Software Engineer for the Cargo Systems Program Office, Test and Evaluation team, provided end-to-end, integration, regression and acceptance testing on delivered systems in test environments that simulate the characteristics of the target Production environment. 

Recorded test failures and anomalies found during testing in Dimensions, a control management tool and reported to management and developers.  

Served as Project Lead on the testing of the TGAnet project; where I coordinated and monitored tasks within the testing group by overseeing the development of all test plan, test case documents to assure the implementation of each project was on schedule and within budget.  Created and maintained the Work Breakdown Structure (WBS) to monitored the testing efforts and progress of the projects.  Participated in project planning and project status meetings.  

 

Provided expert technical advice and guidance and made recommendations to management, development team and other testing members on critical and controversial IT issues.   

Analyzed and interpreted test data and prepared technical reports and implemented quality assurance testing methodologies and controls. 

Instrumented and modified unit and integration tests to improve software quality and reliability.

Identified areas of the application to be regression tested and coordinated with other testers for end-to-end unit testing and post-production testing.

Analyzed requirements and used systematic approaches to implement and document the tasks.

Organized and participated in meetings with stakeholders, contractors and end-users to determine requirements, testing deliverables and issues that may hinder testing deadlines.

Collected, analyzed, and reported program metrics, including product technical performance measures and key performance parameters.

Trained and mentored new and junior level testers on the Collections sub-system.​ 

Assisted with the duties of Technical Lead for the Cargo Systems Program Office, Test and Evaluation testing group when needed by providing oversight and guidance to the team on their developmental test and evaluation activities.


04/2002 to 08/2004
Software Tester Engineering Services Network, Inc. San Diego, CA,

As a software tester for the Automated Export System (AES) development team, provided end-to-end, integration, regression and acceptance testing.  

 

Recorded test failures and anomalies found during testing in the Integration Trouble Report, a software tracking tool.

Validated test results using the output from executed batch programs, on-line functions, DB2 and SQL Queries to ensure all testing conditions were met within each test case. 

Analyzed functional and user requirements to ensure the programs produced the correct results for each project and/or work request. 

Ensured testing and associated documentation is in compliance  with the Automated Export System Testing Methodology Process and its associated procedures.

Analyzed defined system, functional and user requirements to ensure that programs will produce the desire results for each  project and/or work request.

Validated test results using the output from executed batch programs, on-line functions, DB2 and SQL.

Ensured all testing conditions are met within each test case and all users approve test approach, content and results.​

Assisted with making recommendations to senior management and other team members on IT issues.​

Assisted in testing related work requests to ensure Export Trade data is captured correctly and efficiently to support Customs and Border Protection and the Bureau of Census mission.


07/1997 to 08/2001
Program Analyst Computech, Inc City, STATE,
As a Program Analyst for the Automated Commercial System (ACS), Collection sub-system, I updated, modified and expanded existing large and complex programs using COBOL and/or CICS in an IBM mainframe environment.
Developed detailed program and system documentation, identified, created and validated test results using the output from executed batch programs, online functions, Data Query and DBCO, a database utility.

Defined and developed comprehensive unit and integration test plans, participated in code reviews of programs and provided a complete and comprehensive walk-through prior to the migration to the Systems Acceptance Testing (SAT) group.

Identified and developed technical specifications, data flow diagrams and flow charts from system requirements.

Provided technical guidance and direction to entry level programmer on the Collections sub-system.

Assisted with the redesign of the Debit Voucher system, a sub-system within Collections project by developing, testing and providing functional and detailed designed documents, flow charts and both program and system documentation.

Designed, developed and implemented the redesign of the Debit Voucher sub-system on schedule and within budget.

Analyzed requirements and used systematic approaches to implement and document the tasks.

Coordinated with Systems Acceptance Testers for end-to-end unit testing and post-production testing.

Instrumented and modified unit and integration tests to improve software quality and reliability.

Implemented and tested enhancement feature requests to enhance product functionality.

Resolved customer issues by establishing workarounds and solutions and by debugging and creating defect fixes.

 
Received recognition as a member of achieving a Level 2 maturity rating as defined by the SEI SW CMM Version 1.1.
Education
Expected in 2003
Bachelor of Science: Computer Information Systems
Strayer University - , Washington DC
GPA:
 
Job Related Training

US Customs and Border Protection, Newington, VA

  • Agile Certified Scrum Master Training, February 2015
  • CBP Section 508 Training, February 2007
  • PVCS Dimensions Fundamentals 7.1, November 2004
  • JCL System 360 course, October 1997
 
University of Maryland, College Park, MD
  • COBOL Programming course, October 1997
 
US Department of Labor, Washington, DC
  • Train the Trainer course, March 1991
Additional Information
Clearance:  Full U.S. Customs and Border Protection Security Background Investigation
 

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