(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Troubleshooting and Diagnostics
  • Repair
  • System Configuration
  • Technical Writing
  • Network Hardware and Software Maintenance
  • System Administration
  • Technical Support
  • Hardware and Software Installation
  • Hardware and Software Configuration
  • IT Support
  • Network Troubleshooting
  • Hardware Troubleshooting
  • Troubleshooting Technical Issues
  • Virtualization
  • Customer service
  • Communications
  • Budgets
  • Desktop support
  • Mac systems
  • Software diagnosis
Montgomery College Rockville, MD Expected in 05/2021 Associate of Arts : Computer Science And Technologies - GPA :
Springbrook High School Silver Spring, MD Expected in 05/2014 High School Diploma : - GPA :
  • CompTIA A+ Technician
  • CompTIA Network+
  • CompTIA Security+
Work History
Weee! - IT Specialist
Milpitas, CA, 11/2019 - Current
  • Executed various techniques, including [Technique] and [Technique] to maintain servers and systems, keeping networks fully operational during peak periods.
  • Analyzed [Type] and [Type] issues to identify troubleshooting methods needed for quick remediation.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Monitored systems in operation and input commands to troubleshoot areas such as [Type] and [Type].
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Configured hardware, devices and software to set up work stations for employees.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Performed server backups and changed and replaced backup tapes daily.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • DUPE - Engaged end-users and answered questions via email, phone, website live chat and in forums.
  • Retained existing clients and developed [Number] new accounts by extending high quality and efficient support service.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Processed over [Number] support requests received over [Timeframe] for technical assistance on wide range of issues related to [Software] and [Software].
  • Described [Type] solutions to customers to assist in problem resolution.
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
  • Documented all changes and actions in computer-based tracking system.
  • Serviced [Type] equipment for expedient repair and minimal downtime.
  • Trained customer employees and managers on machine use and maintenance.
  • Gained knowledge of standard equipment, including manufacturer repair guidelines.
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Performed maintenance duties and safely handled chemicals and solutions.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Increased customer satisfaction by resolving [Product or Service] issues.
  • Transported [Product or Service] to customer locations [Timeframe].
  • Worked with [Type] customers to understand needs and provide [Type] service.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Evaluated systems according to predetermined checklist and noted issues.
Cost Cutters Hair Salon - Assistant Manager
Norfolk, NE, 01/2018 - 12/2019
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Maintained records related to sales, returns and inventory availability.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
Po Boy Jim - Host/Waiter
City, STATE, 01/2019 - 11/2019
  • Assisted managers with quickly resolving service- and food-related issues.
  • Documented reservations and communicated changes to guests using Toast.
  • Planned and executed [Number]-guest parties by organizing menus, spaces and special requests.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Conducted [Timeframe] dining room and server checks to assess readiness for expected customer loads.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Answered customer questions about hours, seating and [Type] information.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

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School Attended

  • Montgomery College
  • Springbrook High School

Job Titles Held:

  • IT Specialist
  • Assistant Manager
  • Host/Waiter


  • Associate of Arts
  • High School Diploma

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