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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. Eight years of progressive IT experience.

Skills
  • System upgrades
  • Servers expertise
  • Hardware knowledge
  • Program installations
  • Technical Analysis
  • Training & Development
  • Critical thinking
  • Analytical skills
  • Computer proficiency
  • Infrastructure planning
Education
McCann School of Business And Technology Pottsville, PA Expected in 07/2014 Associate of Science : Network Administration And Security - GPA :
Work History
Weee! - IT Specialist
Edison, NJ, 07/2020 - Current

Explained technical information in clear terms to non-technical individuals to promote better understanding.

  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Configured hardware, devices and software to set up work stations for employees.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Processed tickets through Service Now ticketing solution.
Peraton - Associate Systems Administrator
Fort Eustis, VA, 02/2018 - 07/2019
  • Identified service improvements to increase customer satisfaction.
  • Responded to client requests or questions.
  • Reported project status to drive on-time project deliverables.
  • Assisted project teams to achieve project objectives and activities.
  • Maintained records of account specific service problems and assisted in prioritizing work requests.
  • Interpreted demand forecasts and planned and delivered end-to-end services.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
  • Handled Tickets in Service Now ticketing Solution.
  • Assisted in migration of over 10,000 users from on premises exchange to Office 365.
  • Day to day maintenance of Virtual Servers i.e. Updates on scheduled maintenance, along with break fix inside the data center.
  • Lead Systems Administrator for wireless printing project across 200 retail store locations. Created new IP Scopes and reservations with detailed documentation for each store.
Ats - End User Computer Analyst
Huntersville, NC, 01/2017 - 07/2018
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Linked computers to network and peripheral equipment, including printers and scanners.
  • Configured hardware, devices and software to set up work stations for employees.
  • Setup, installed and configured computers in various business locations to support operations and reporting.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Helped streamline repair processes and update procedures for support action consistency.
AsuroIT Services - IT Consultant
City, STATE, 08/2014 - 08/2016
  • Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
  • Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
  • Implemented and managed operating systems and software, security systems and intrusion detection systems.
  • Directed IT services, counseled executives and collaborated with senior management on strategic planning.
  • Led functional and technical support for implementation of software applications and enhancements.
  • Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
  • Conformed to quality, performance and inter-operability standards for implementation of solutions.
  • Recommended and installed upgrades and helped businesses to plan for technology to match growth.
  • Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
  • Gathered and defined customer requirements to develop clear specifications for project plans.
  • Controlled development of test areas, systems test data and testing methods prior to implementing new systems.
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
  • Inspected equipment, assessed functionality and optimized controls.
  • Consultant for Juniata County Local Government. 100+ Users, Active Directory Mangement, Print Server, File Server and application server management.
    Created in house ticketing system using SpiceWorks as a baseline.

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Resume Overview

School Attended

  • McCann School of Business And Technology

Job Titles Held:

  • IT Specialist
  • Associate Systems Administrator
  • End User Computer Analyst
  • IT Consultant

Degrees

  • Associate of Science

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