LiveCareer-Resume

it specialist resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.

Skills
  • Troubleshooting and Diagnostics
  • Software Installation
  • Repair
  • Network Hardware and Software Maintenance
  • Technical Support
  • Service Level Agreements
  • IT Support
  • Telecommunications
  • Troubleshooting Technical Issues
  • Windows Server
  • Disaster Recovery Planning
  • Virtualization
  • Mainframes
  • Technical documents comprehension
  • TCP/IP
  • Mac systems
  • Desktop support
  • Application support
  • Customer service
  • Project organization
  • Problem resolution
  • Organization
  • Relationship development
  • Operational improvement
  • First Aid/CPR
  • SQL
  • System Configuration
  • Technical Writing
  • System Administration
  • Hardware and Software Installation
  • Hardware and Software Configuration
  • Network Troubleshooting
  • Hardware Troubleshooting
  • Network Administration
  • Predictive and Preventive Maintenance
  • Information Assurance
  • SQL Server
  • Technical issues analysis
  • Software diagnosis
  • Customer service expert
  • Staff education and training
  • Data recovery
  • Business operations
  • Communications
  • Team building
  • Team management
  • MS Office
  • Supervision
  • Budgets
  • Process improvement
Education
Institut Supérieur Pédagogique Et Technique De Kin Kinshasa, Democratic Republic of Congo, Expected in 07/2012 Master of Science : Computer Networking And Telecommunications - GPA :
Institut Supérieur Pédagogique Et Technique De Kin Kinshasa, Democratic Republic of Congo, Expected in 07/2010 Bachelor of Science : Electrical, Electronics Engineering Technologies - GPA :
Certifications
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • CompTIA Security+
Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 5 staff members.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 15 in the development of IT Roadmap for the Institute.
Work History
Abb Ltd - IT Specialist
Florence, SC, 04/2014 - Current
  • Servers and Systems Administration and maintenance
  • Project management, functional design, integration execution, and roll out
    methodologies
  • Network Deployment and administration
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Performed server backups and changed and replaced backup tapes daily.
  • Application programming, database, and system design.
  • Systems Administration
  • Servers Administration and maintenance (this comprises, Windows, Citrix, virtual
    machines Servers )
  • Management Microsoft Exchange users
    7. Cloud system and Virtual Machines (VMs) administration and maintenance
    8. Administration and monitoring of both local area networks (LAN) and wide area
    networks (WLAN)
    9. Setting up user permissions and controlling access to both LAN and WLANs.
    10.Regular maintenance of LAN and WLAN as well as all computer systems (both hardware
    and software).
  • VPN setup and IP sec configuration
  • CISCO and SOPHOS Firewall deployment and Policy setup
  • Network Monitoring and vulnerability assessment
  • VoIP Deployment and users management
  • Oracle databases support
  • Keeping up to date inventories of all equipment.
  • Ensuring that anti-virus protection measures for all Computers at the station are in place, active and up to date.
  • Patching all systems and ensuring software is up to date.
  • . Ensure all operational processes and procedures are clearly documented and
    maintained.
  • Participate in change management and disaster recovery processe
  • Manage and communicate high severity issues through resolution, providing
    accurate and timely status reports to management.
  • IT Procurement
  • Budget and service cost recovery implementation,
  • IT lifecycle supply chain implementation
  • Project management, functional design, integration execution, and roll out
    methodologies .
  • Advising the Management regarding new technologies or upgrading of existing
    installed technologies, recommended suppliers and contractors regarding
  • Network, hardware and software purchases
  • Management of third party contracts and subscription for delivery of IT products
    and services. This includes responsibility for contract monitoring and procurement.
  • Maintaining the IT Network policy and procedures manuals and software licensing
  • Monitor traffic and information flow on systems to ensure systems run effectively
  • Ensure availability of equipment spares and supplies
  • Documentation of all systems.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • DUPE - Engaged end-users and answered questions via email, phone, website live chat and in forums.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured hardware, devices and software to set up work stations for employees.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Basic Commerce & Industries - IT Support Officer
Dahlgren, VA, 09/2013 - 03/2014
  • IT Service Desk and End Users Support
  • Installation maintenance of VoIP phones
  • Installation and maintenance of Security Cameras and Security Cameras Servers
  • Networks: configure and Maintenance of IITA campus Network, Network Traffic
    Management, VPN Site-to-Site Implementation and Network Monitoring,
  • Configuration and maintenance of Network Printers,
  • Maintenance of LAN/WAN (including Firewall), databases, office, and security products,
  • Monitor and maintain the computer systems, Windows, Mac, Linux and Android system
  • Install and maintain enterprise software,
  • Diagnose hardware/software faults and solve technical and applications problems, either over the phone or in person,
  • Maintenance and support of the Wireless Area Network (WAN), including voice, data,
  • Video conference transmission.
Unitypoint Health - IT Intern
Parkersburg, IA, 02/2013 - 08/2013
  • Contributed to team-based IT projects by lending assessment and management services.
  • Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
  • Recommended stringent policy to secure information-system data.
  • Standardized job tasks and trained junior team members on industry best practices and standards.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Diagnosed and executed resolution for all network and server issues.
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Performed network security design and integration duties.
  • Led server infrastructure development, quality assurance, staging and production systems.
  • Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, effieinct implementation and comprehensive support.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Made recommendations regarding information technology infrastructure overhauls.
Iservice - IT Technical Support Representative
City, STATE, 10/2010 - 01/2012
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • DUPE - Engaged end-users and answered questions via email, phone, website live chat and in forums.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Compiled and accurately entered data for each customer encounter to record in system.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Activated accounts for clients interested in new services.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Affiliations
  • ICT4D
  • ICT4AG
  • International United Nations Youth Network
  • Tech4Resilience
Additional Information

HONORS AND MEMBERSHIPS
2017: Technology Presenter at Digital Tech for Resilience Workshop, Bangkok Thailand
2016: Focal Point of IITA Woman’s Group
2016: ICT4D Speaker during ICT4D Conference in Nairobi Kenya
2016: ICT4Dspeaker during Youth lima conference, in D.R. CONGO
2015: Speaker during WSIS World forum,
2015: Partners of MORRIS CERULLO WORDL EVANGELISM
2015-present: Member and contributor: E-Agriculture community of Practice
2015- present: Member of ICT4Ag. Community
2013-present: Member and contributor Technology saloon
2009-2013: coordinator of the collective of engineer’s girls the higher Institute of Teaching and
technical of Kinshasa
2010 – Present: General Secretary, Teach for Congo, NGO, Kinshasa, DR. Congo.
2012 – Present: Online Youth Francophone Network Manager, International Organization of
Francophone
REFERENCES
1. Dr. Christian KoKou
CEO of Expert Consulting Group
resumesample@example.com
resumesample@example.com
Mobile Phone: (770)315-6553
https://www.experts100.com/
2. Eunice Kossegnon
Executive Assistant and Support Services Manager : Olangi Wosho Foundation, Atlanta
Branche
Email: resumesample@example.com
Mobile Number: (770)990-4349
3. Yinka Fakunle
IT Infrastructure Manager, IITA -Ibadan
E-Mail: resumesample@example.com
Skype: yinkafakunle
Mobile: +2348034291899
4. Peter N. Mobula
Mobile: +1(404)974-5128
resumesample@example.com
PERSONAL INFORMATION
●● Date of Birth: February,28,1988
●● Nationality: Congolese
●● Genre: Female
● Marital Status: Married
● Immigration Status: US Permanent Resident
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Resume Overview

School Attended

  • Institut Supérieur Pédagogique Et Technique De Kin
  • Institut Supérieur Pédagogique Et Technique De Kin

Job Titles Held:

  • IT Specialist
  • IT Support Officer
  • IT Intern
  • IT Technical Support Representative

Degrees

  • Master of Science
  • Bachelor of Science

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