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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dependable service specialist bringing very good customer relations, planning and mechanical repair skills gained during 40 years in business. Competent in organizing installation and repair plans. Expert in servicing Windows OS systems. Office equipment service technician effective at providing fast, high-quality service to satisfy customers. Certified in mechanical and software related equipment and enthusiastic about applying years of experience to help support the IT infrastructure for the Ben hill County School System .

Skills
  • Technical Support

  • Training development aptitude

  • Stock management

  • Administrative support

  • Shipping procedures understanding

  • Account management

  • Stocking and replenishing

  • Service standard compliance

  • Staff education and training

  • Good listening skills

  • POS systems expert

  • Complaint resolution

  • Sales expertise

Skills

Technical Support

:
Advanced

Training development aptitude

:
Advanced

Stock management

:
Advanced

Administrative support

:
Proficient

Shipping procedures understanding

:
Proficient

Account management

:
Advanced

Stocking and replenishing

:
Advanced

Service standard compliance

:
Expert

Staff education and training

:
Expert

Good listening skills

:
Advanced

POS systems expert

:
Expert

Complaint resolution

:
Advanced

Sales expertise

:
Proficient
Work History
IT Service Specialist , 08/2018 - 02/2021
Advance Auto Parts Portland, OR,
  • Resolved computer and system networking problems to maintain user productivity.
  • Stayed up to date on software and hardware updates to optimize efficiency and productivity.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Configured hardware, devices and software to set up work stations for teachers and support staff.
  • Processed over 60 support requests weekly for technical assistance on hardware and software.
Self Employed, 01/1979 - 06/2017
Electrameccanica Vehicles Corp. North Hollywood, CA,
  • Researched and identified problems with computers and computer peripherals to facilitate repair .
  • Disassembled computers to perform diagnostics and check for repair needs.
  • Linked computers to network and peripheral equipment, including printers and scanners.
  • Updated and installed new software on desktop and laptop computers to maintain latest technology.
  • Refurbished used computers and technological equipment, saving companies money.
  • Maintained and repaired peripheral equipment such as laser printers and copying machines, recommending upgrades and replacements.
  • Supplied end-user assistance for computer systems via remote and on-site support.
  • Setup, installed and configured computers in various business locations to support operations.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops.
  • Broke down and evaluated user problems, using test scripts and personal expertise.
  • Configured hardware, devices and software to set up work stations for employees.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Backed up company data on regular basis, successfully recovering critical information after malware attacks.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Uploaded new software and applied patches to Windows Servers upon release to help prevent viruses and malware threats from penetrating networks.
Service Manager, 01/1975 - 12/1978
Jbt Corporation Doylestown, PA,
  • Maintained effective customer service by responding to service requests quickly to maintain and increase customer data base.
  • Trained new apprentice technicians to improve efficiency.
  • Monitored individuals performance, adhered to service level agreements (SLAs).
  • Assisted technicians with problematic service issues to maintain customer satisfaction and quickly resolve issues.
  • Followed up with customers during and after installations to verify satisfaction.
  • Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
Service Technician, 05/1972 - 09/1974
Olivetti Corp City, STATE,

Service on Olivetti P-101 Magnetic Card programmable electronic calculator used by all administrative offices on the capital complex of the State Of Florida. This machine was a precursor to the personal computer.

Maintained complete service records on all P-101s and their locations

Education
Certification On Samsung Digital Copiers: Samsung Digital Copiers, Expected in 05/2009
-
Samsung Corp - Memphis, TN,
GPA:
Certification On Sharp 1060 Copy System: Sharp 1060 Certification , Expected in 03/1994
-
Sharp Corp - Paramus, NJ,
GPA:
Sales Certification On Xerox Office Equipment : Xerox Office Products, Expected in 05/1989
-
Xerox Corp - Tallahassee, FL,
GPA:
Certification On IBM PC/IMP : Service And Configuration of IBM PC , Expected in 04/1984
-
IBM PC Service - Tampa, FL,
GPA:
Certification On Sharp QS Series Programmable Cal : Sharp QS Series Calculators, Expected in 10/1980
-
Sharp Corp - Paramus, NJ,
GPA:
Certification On Sharp 960 Copy System: Sharp 960 System, Expected in 02/1978
-
Sharp Corp - Paramus, NJ,
GPA:
Certification On Sharp 810 Copier System: Sharp 810 System, Expected in 07/1976
-
Sharp Corp - Paramus, NJ,
GPA:
Certification On The 700 Series of Copiers: Savin 700 Series Copier Service, Expected in 02/1975
-
Savin Corp - Dallas, TX,
GPA:
Service Certification P-101 PC: Service And Programing of Olivetti Electronics , Expected in 09/1973
-
Olivetti Corp - Tarrytown NJ,
GPA:
High School Diploma: , Expected in 05/1970
-
Fitzgerald High School - Fitzgerald, GA
GPA:

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School Attended

  • Samsung Corp
  • Sharp Corp
  • Xerox Corp
  • IBM PC Service
  • Sharp Corp
  • Sharp Corp
  • Sharp Corp
  • Savin Corp
  • Olivetti Corp
  • Fitzgerald High School

Job Titles Held:

  • IT Service Specialist
  • Self Employed
  • Service Manager
  • Service Technician

Degrees

  • Certification On Samsung Digital Copiers
  • Certification On Sharp 1060 Copy System
  • Sales Certification On Xerox Office Equipment
  • Certification On IBM PC/IMP
  • Certification On Sharp QS Series Programmable Cal
  • Certification On Sharp 960 Copy System
  • Certification On Sharp 810 Copier System
  • Certification On The 700 Series of Copiers
  • Service Certification P-101 PC
  • High School Diploma

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