Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Dynamic and team-oriented IT Project Manager with [Number] years of experience in asset management, risk mitigation and project leadership. Innovative and driven with passion for delivering high-quality work. Detail-oriented and focused on maintaining organization and identifying opportunities for process improvements. Skilled [Job Title] ready to bring [Number]+ years of experience and take on challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines. Experienced [Job Title] with over [Number] years of experience in [Industry].

Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Experienced IT leader with top-notch implementation and project management abilities. Highly organized, methodical and skilled at building consensus across high-performance teams. Well-versed in [Area of expertise] planning and deployment. Talented [Job Title] offering [Number] years' experience and top-notch abilities in organizing workflows, solving complex problems and making accurate decisions based on sound judgment and analytical strengths. Experienced with leading teams driving [Type], [Type] and [Type] projects. Seek to bring knowledge and abilities to new position with growing team.

Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

  • Strategic leadership
  • Administration knowledge
  • Understanding of human resources
  • Advanced knowledge of technology
  • Secondary education
  • Budget administration
  • Program Development
  • Business Management
  • Quality Assurance
  • Risk mitigation planning
  • Documentation Management
  • Waterfall methodology
  • Stakeholder relations
  • Reporting template development
  • Relationship Development
  • Communications
  • Organization
  • Business Operations
  • Process Improvement
  • Project Organization
  • Team Management
  • Budgets
  • Operational Improvement
  • Team Building
Work History
06/2015 to 04/2020
IT Project Manager Saic (Science Applications Int.) Fort Benning, GA,
  • Maintained strict budgetary control on [Type] projects ranging from $[Amount] to $[Amount] and working with project teams to track costs and control expenditures without sacrificing quality.
  • Managed [Number] project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
  • Reduced costs by $[Number] by negotiating [Type] agreements strategically.
  • Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
04/2007 to 05/2015
Senior Technical Program Manager New Relic Inc. Jacksonville, FL,

PMO functional lead for Global Enterprise Services product group. Successfully rolled out Free-Cloud Trial Program globally for new customer base. Led the creation and mapping efforts of the Cap Ex Ordering process for Rackspace Dedicated business. Created and led the current Cloud Invoicing process enhancements for Dedicated Enterprise customers. Successfully ran the Cloud-bursting Pilot Program for RackConnect. Successfully launched: Aggregate Bandwidth, SharePoint, Disk to Disk Managed Backup, dSAN, SSL Certs and various Linux and SQL dot releases.

  • Planned and managed technical projects for clients.
  • Regularly reviewed training materials and courses, adding updates to keep all information current and pertinent.
  • Performed risk management assessments on projects.
  • Crafted graphics and animations for use in presentations, lectures and training sessions.
  • Managed implementation of new technological improvements resulting in increased efficiency.
  • Developed suggestions for technical process improvements to optimize resources.
  • Collaborated with leadership staff to determine appropriate budgets.
  • Analyzed project-related information and made recommendations based on discoveries.
12/2005 to 04/2007
Chief of Staff - Office of VP-GM Southwest Region Chewy Dayton, OH,

Overall responsibility for market share analysis and competitive intelligence for the VP-GM SW region. Responsible for strategic technology placement of AT&T’s broadband and ‘U-verse’ TV services in the Southwest Region using GIS mapping and Google Earth Pro overlays.
Consistently evaluated all Marketing opportunities to combat competitive pressures with the SW region. Tasks included data analysis, presentation creation and detailed mapping for presentation to Office-level Leadership at Corporate Headquarters.

  • Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
  • Managed business operations while overseeing contractors and consultants to verify on-time completion of key deliverables.
  • Performed financial and managerial analyses to evaluate data and make recommendations, prepare financial reports and projections and conduct presentations.
  • Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
  • Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
  • Developed analytical frameworks, data models and relevant insights to support prioritization, scoping and effective decision-making throughout organization.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
05/1998 to 12/2005
Associate Director - Product Management AT&T City, STATE,

Subject Matter Expert (SME) level understanding of supported products. Successfully launched Access Advantage Plus/Integrated Access to entire Southwest region. Led all training needs for Wireless and CPE product lines. Responsible for Tier-2 Support for sales channels and channel managers. Team lead in negotiating 200 T-1 Data pipes and associated services to HEB Grocery chain securing over $1 Million in yearly revenue. Responsible for Marketing Presentations to Senior Management. Supported entire 50-State region to Competitive Intelligence research. Proactively researched all Telecom competitors within the SW region using SWOT analysis to determine future marketing strategies. Successfully obtained valuable Competitive Intelligence on an ongoing basis for Senior Management.

  • Directed planning, budgeting, vendor selection and quality assurance efforts.
  • Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
  • Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
  • Liaised with clients to develop deep understanding of business needs and current market landscape.
  • Consulted with product development teams to enhance products based on customer data.
  • Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
  • Managed benchmarks, product demonstrations and testimonials for performance evaluation.
  • Managed [Industry] product development cycle, including prototyping designs and coordinating mass production.
  • Coordinated design meetings and decisions across [Number] internal departments and teams.
Expected in
Post Graduate Leadership Courses: Business
The University of Texas At Austin - Austin, Texas,
Expected in 05/2002
Master of Arts: Economics
The University of Texas At San Antonio - San Antonio, Texas,

3.7 GPA

Expected in
Bachelor of Arts: Economics
The University of Texas At San Antonio - San Antonio, Texas,
  • Project Management Professional (PMP)

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School Attended

  • The University of Texas At Austin
  • The University of Texas At San Antonio
  • The University of Texas At San Antonio

Job Titles Held:

  • IT Project Manager
  • Senior Technical Program Manager
  • Chief of Staff - Office of VP-GM Southwest Region
  • Associate Director - Product Management


  • Post Graduate Leadership Courses
  • Master of Arts
  • Bachelor of Arts

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