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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Seasoned IT Project Manager lends unique oversight for critical info technology programs. Resourceful, tech-savvy approach honed over more than 18 years toward handling complex hardware and software installations. Lends experienced knack for IT equipment planning, installation, troubleshooting and maintenance. Provides expert navigation to avoid risk associated with cost, allocation and technical considerations.

Accomplishments
  • Supervised team of 30 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
Skills
  • Excellent work ethic
  • Responsible
  • Self-motivated professional
  • Waterfall methodology
  • Conflict resolution
  • Hardware and Software Repair
  • Interpersonal Skills
  • System Performance Assessment
  • Verbal and Written Communication
  • Troubleshooting Network Issues
  • Service Schedule Coordination
  • Organizational Skills
  • Attention to Detail
  • Web development expertise
  • Microsoft Exchange
Work History
IT Project Manager, 02/2021 to Current
Us Government Other Agencies And Independent OrganizationsNewburgh, NY,
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet the client's vision, mission and purpose.
  • Liaised effectively with others to promote ongoing network design, reevaluation, and optimization that scaled with company growth.
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to the client's vision, mission and purpose.
  • Oversaw a large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
  • Outlined work plans, determining resources wrote timelines and generated initial budgets as part of project scope determination.
  • Analyzed architecture design, scoping, implementation, testing, and deployment need to define project requirements.
  • Designed, documented, and executed maintenance procedures, including system upgrades and patch management using the update manager.
  • Developed project management roadmap to define project objectives, timelines, and milestones.
  • Directed staff and managed annual capital budget.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
  • Assisted customers with product selection based on stated needs, proposed use, and budget.
  • Facilitated best user experience through continuous support, training classes, webinars, improvements, and communication of system changes.
  • Interviewed, hired, trained, and mentored staff by coaching daily, leading performance reviews, and offering constructive feedback
IT Project Manager, 10/2013 to 01/2021
Us Government Other Agencies And Independent OrganizationsNogales, AZ,
  • Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Interviewed, hired, trained and mentored 15 staff by coaching daily, leading performance reviews and offering constructive feedback.
  • Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
  • Coordinated 30+ projects, including defining scope, managing milestones and maintaining strong relationships with all stakeholders.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
IT Project Manager, 06/2003 to 06/2013
Us Government Other Agencies And Independent OrganizationsNorwalk, CA,
  • Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
  • Designed, documented and executed maintenance procedures, including system upgrades and patch management using update manager.
  • Increased IT productivity, efficiency, agility and responsiveness, leading team of 25 to design VMware high-availability solution.
  • Organized internal audits and led efforts to determine and remedy deficiencies.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Documented all changes and actions in computer-based tracking system.
  • Configured networks for smooth, reliable operation to meet business processes and objectives.
  • Performed day-to-day LAN and WAN administration, maintenance and support.
  • Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
  • Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types, producing results.
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
  • Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
Service Technician, 03/1994 to 05/2003
Champion Home BuildersYork, NE,
  • Properly completed work reports for each field visit.
  • Documented all maintenance and repairs performed on equipment.
  • Interpreted electric and electronic schematics and mechanical layouts to diagnose equipment problems.
  • Set up networks and computers for business and residential customers.
  • Planned layouts and ran the cable into buildings and through walls, attics, and crawl spaces.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Evaluated systems according to predetermined checklist and noted issues
  • Gained knowledge of standard equipment, including manufacturer repair guidelines
Education
Associate of Arts: Computer Networking And Telecommunications, Expected in 2005
Camden County College - Blackwood, NJ
GPA:
Associate of Arts: Web Development, Expected in 2002
Kathrine Gibbs Institute - Valley Forge, PA,
GPA:
Certifications
  • CompTIA Network+
  • Avaya
  • BICSI
  • Fiber Splicer
  • PMP

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Resume Overview

School Attended

  • Camden County College
  • Kathrine Gibbs Institute

Job Titles Held:

  • IT Project Manager
  • IT Project Manager
  • IT Project Manager
  • Service Technician

Degrees

  • Associate of Arts
  • Associate of Arts

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