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IT Project Manager Resume Example

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IT PROJECT MANAGER
Professional Summary

Dynamic and team-oriented IT Project Manager with 5 years of experience in asset management, risk mitigation and project leadership. Innovative and driven with passion for delivering high-quality work. Detail-oriented and focused on maintaining organization and identifying opportunities for process improvements.

Skills
  • Project Management
  • Teamwork / Collaboration
  • Project Planning and Development Skills
  • Software De velopment
  • Problem resolution
Work History
IT Project Manager02/2020 to Current
Company Name – City, State
  • Saved $[Number] over [Timeframe] through strategic negotiations of [Type] agreement
  • Managed and maintained [Type] environments at corporate headquarters and remote locations
  • Reviewed deficiencies based on internal audits and suggested ways to remedy findings
  • Led and managed staff of [Number] team members engaged in administering complex IT infrastructure
  • Reduced costs$[Amount] by negotiating [Type] agreements strategically
  • Created and implemented storage system configuration designs
  • Managed separation of [Type] programs with managed service providers during corporate split
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
  • Resolved implementation and operation issues with product manufacturers
  • Worked as key resource to architect, engineer and support over [Number] IT projects
  • Utilized management tools, including [Tool] and [Tool]
  • Decreased spending by [Number]% and worked to alleviate compliance risks through effective software licensing
  • Designed, documented and executed maintenance procedures, including system upgrades and patch management using update manager
  • Negotiated software support contracts, delivering $[Amount] in savings
  • Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements
  • Negotiated software support contracts to drive $[Number] in cost savings
  • Created storage allocation for new build and existing Windows servers and clusters
  • Increased IT productivity, efficiency, agility and responsiveness, leading team of [Number] to design VMware high-availability solution
  • Identified cost-saving opportunities and reduced compliance risk through software license audits
  • Saved over $[Amount] through effective software support contract negotiations
  • Installed, maintained, upgraded and patched storage systems
  • Negotiated [Type] agreements, resulting in cost savings of over $[Amount]
  • Introduced and implemented IT projects for various application enterprises
  • Sped up and simplified application and resource provisioning
  • Directed large-scale development and implementation of [Type] and [Type] solutions to meet business needs and build client loyalty
IT Support Specialist02/2020 to Current
Company Name – City, State
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
  • Developed and tested new product offerings prior to release to assist development team in bug identification
  • Delivered onsite technical support for [Number] employees
  • Devised solutions to operations issues related to [System] and [Software], working closely via phone, email, live chat and web teleconference
  • Processed over [Number] support requests weekly for technical assistance on wide range of issues related to [Software] and [Software]
  • Monitored systems in operation and input commands to troubleshoot areas such as [Type] and [Type]
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Provided on-call support for critical [Type] issues related to [Software] and [System]
  • Submitted service tickets for equipment maintenance requests
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Trained and supported end-users with software, hardware and network standards and use processes
  • Used [Type] ticketing systems to manage and process support actions and requests
  • Answered [Number] incoming calls from residential and small business customers on [Type] and [Type] products
  • Trained end-users of [Software] and [Software] on use, functionality and application to business problems
  • Collaborated with vendors to locate replacement components and resolve advanced problems
Retail Store Manager12/2015 to 12/2018
Company Name – City, State
  • Trained team members in successful strategies to meet operational and sales targets
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Trained new employees on proper protocols and customer service standards
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals
  • Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Submitted orders for new inventory
  • Optimized store displays and appearance via strategic merchandising
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles
  • Mentored 10 member sales team in applying effective sales techniques and delivering top-notch customer service
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates
  • Resolved customer service issues promptly
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Supervised and effectively trained 10 employees to decrease process lags and boost productivity
  • Oversaw, trained and encouraged 10 sales associates, promoting culture of efficiency and performance
  • Coordinated with day management regarding on-going issues
  • Completed routine store inventories
  • Performed nightly store and team performance audits
Education
BBA: Business Administration And ManagementMoody Bible Institute- City, State
Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Collaborated with team of [Number] in the development of [Project name].
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Resume Overview

School Attended

  • Moody Bible Institute

Job Titles Held:

  • IT Project Manager
  • IT Support Specialist
  • Retail Store Manager

Degrees

  • BBA : Business Administration And Management

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