Jessica Claire
, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Exceptional Project Manager successful at directing enterprise wide change management initiatives requiring fast-paced execution. More than 6 years in project management with proven success in multiple industries. Offers strong analytical, strategic planning and organizational skills to manage competing demands.
  • Project management
  • Cross Functional Team Management
  • Enterprise Wide Change Management
  • Microsoft stack (Projects, Word, Excel, PowerPoint, Visio, Access, Outlook, Teams)
  • Business process analysis
  • Process improvement
  • Risk mitigation planning
  • Stakeholder relations
  • Team building
  • Critical Thinking
  • Presentation Skills
  • Communication Skills
  • Systems Integration
  • Mentoring
  • Customer Service
  • Jira/Confluence
  • Salesforce
  • Go live, Excel, Telephony
  • Agile, Office, Upgrading
  • Avaya, Outlook, Verbal communication skills
  • Budgets, PowerPoint, Visio
  • Budget, SharePoint, Written
  • Bi, Microsoft Visio
  • Business process, Word
  • Business process analysis, Enterprise
  • Change Management, POS
  • Communication Skills, Presentation Skills
  • Credit, Processes
  • Critical Thinking, Process improvement
  • CRM, Progress
  • Customer Service, Project management
  • ERP, Reporting
  • Enterprise resource planning, Sales
  • Functional, Servers
  • Team building, SQL
  • Legal, SQL Server
  • Managing, Strategic
  • Meetings, Systems Integration
  • Mentoring, Team Management
  • Access, Telecommunications
Work History
07/2019 to Current IT PROJECT MANAGER Foot Locker | Oklahoma City, OK,
  • Migrated 4 different systems off of Microsoft 2008R2 servers to 2016 servers.
  • Oversaw large portfolio of projects to support teams in 8 different departments across the organization, report progress and influence positive outcomes for key stakeholders.
  • Managed multiple projects in a program to support remote control of midstream compressor stations.
  • IT buildout of new centralized control room.
  • Migrating Rockwell SCADA system to centralized server in Denver data center.
  • Buildout of wireless infrastructure to 20 compressor stations in West Virginia.
12/2018 to 06/2019 IT PROJECT MANAGER Foot Locker | Olympia, WA,
  • Opened 2 call centers in the Philippines on time and under budget.
  • Created templates for office moves and opening call centers.
  • Managing company wide telephony project moving over 4,000 call agents from Asterisks to Avaya.
  • Worked as part of the management team as the owner of internal processes and systems, worked closely with executives managing new strategic initiatives effectively, timely and using best practices.
  • Managed all internal initiatives, from planning to implementing and post go live training and evaluation.
  • Analyzed current processes, identifies gaps and came up with new and more efficient ways to achieve goals.
  • Worked with external vendors and consultants as needed to coordinate work.
  • Successfully managed acquisition of Red Sky Solutions, a Salesforce practice and managed all integration and on-boarding tasks.
  • Created company wide PMO to standardize FMT's methodology, with an Agile and waterfall hybrid.
  • Streamlined sales process by upgrading CRM system, creating new Sales SharePoint site, creating new KPI's and implementing DocuSign.
  • Upgraded internal ERP software as well as implementing new integrated PSA software with same go live date.
  • Upgraded company wide SharePoint Intranet from on premise to the cloud.
06/2014 to 09/2015 BUSINESS ANALYST/PROJECT LEAD Level3 Communications | City, STATE,
  • Create ADHOC reporting as needed utilizing SQL Server Management Studio.
  • Assist PM in identifying the scope and understanding the more technical aspects of the colocation project.
  • Prepared and ran weekly/bi-weekly/monthly meetings with stakeholders/VPs to keep them updated on project status.
  • Proactively identified, analyzed and improved existing business process by leading a department-wide process improvement project, developed standard operating procedures and managing resources to task completion.
  • Created department standard for process mapping SQL codes, utilizing Microsoft Visio.
06/2012 to 03/2014 CASH APPLICATION SPECIALIST/TEAM LEAD ProBuild Holdings Privately Held National Construction Manufacturing Company | City, STATE,
  • Created and maintained reports for 3 different ERP's utilizing Access and SQL servers.
  • Delegated workload to a team of 45, ensuring that all workload is completed correctly by close of business each day.
  • Analyze trends in workloads.
  • Supported change management team explaining complex data and multiple enterprise resource planning (ERP) systems to help assistant in the department wide changes.
  • Main point of contact for west coast credit team effectively communicated using written and verbal communication skills.
  • Created processes to log and maintain workload in field and HQ offices.
  • Replicated reports previously received from the field so work didn't slow down.
  • Created cash application process for new online bill pay.
08/2009 to 06/2012 BOOKKEEPER AND HOST SUPERVISOR Fresh Fish Inc. Denver A List Restaurant And Nightclub | City, STATE,
  • Supervised hostess team of 10.
  • Scheduled and trained all hostess staff.
  • Reconciled all banks at restaurant and nightclub.
  • Create end of month reports utilizing excel, word and Aloha POS.
Expected in 12/2011 Bachelors | Business Administration Management, Economics University of Colorado Denver, Denver, CO GPA:
Project Management Professional (PMP) .

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School Attended

  • University of Colorado Denver

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  • Bachelors

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