, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Exceptional Project Manager successful at directing enterprise wide change management initiatives requiring fast-paced execution. More than 6 years in project management with proven success in multiple industries. Offers strong analytical, strategic planning and organizational skills to manage competing demands.
Skills
Project management
Cross Functional Team Management
Enterprise Wide Change Management
Microsoft stack (Projects, Word, Excel, PowerPoint, Visio, Access, Outlook, Teams)
Business process analysis
Process improvement
Risk mitigation planning
Stakeholder relations
Team building
Critical Thinking
Presentation Skills
Communication Skills
Systems Integration
Mentoring
Customer Service
Jira/Confluence
Salesforce
Go live, Excel, Telephony
Agile, Office, Upgrading
Avaya, Outlook, Verbal communication skills
Budgets, PowerPoint, Visio
Budget, SharePoint, Written
Bi, Microsoft Visio
Business process, Word
Business process analysis, Enterprise
Change Management, POS
Communication Skills, Presentation Skills
Credit, Processes
Critical Thinking, Process improvement
CRM, Progress
Customer Service, Project management
ERP, Reporting
Enterprise resource planning, Sales
Functional, Servers
Team building, SQL
Legal, SQL Server
Managing, Strategic
Meetings, Systems Integration
Mentoring, Team Management
Access, Telecommunications
Work History
07/2019 to CurrentIT PROJECT MANAGERFoot Locker | Oklahoma City, OK,
Migrated 4 different systems off of Microsoft 2008R2 servers to 2016 servers.
Oversaw large portfolio of projects to support teams in 8 different departments across the organization, report progress and influence positive outcomes for key stakeholders.
Managed multiple projects in a program to support remote control of midstream compressor stations.
IT buildout of new centralized control room.
Migrating Rockwell SCADA system to centralized server in Denver data center.
Buildout of wireless infrastructure to 20 compressor stations in West Virginia.
12/2018 to 06/2019IT PROJECT MANAGERFoot Locker | Olympia, WA,
Opened 2 call centers in the Philippines on time and under budget.
Created templates for office moves and opening call centers.
Managing company wide telephony project moving over 4,000 call agents from Asterisks to Avaya.
11/2015 to 12/2018INTERNAL PROJECT MANAGER/CONTINUOUS IMPROVEMENT MANAGERCoborn's | Little Falls, MN,
Worked as part of the management team as the owner of internal processes and systems, worked closely with executives managing new strategic initiatives effectively, timely and using best practices.
Managed all internal initiatives, from planning to implementing and post go live training and evaluation.
Analyzed current processes, identifies gaps and came up with new and more efficient ways to achieve goals.
Worked with external vendors and consultants as needed to coordinate work.
Successfully managed acquisition of Red Sky Solutions, a Salesforce practice and managed all integration and on-boarding tasks.
Created company wide PMO to standardize FMT's methodology, with an Agile and waterfall hybrid.
Streamlined sales process by upgrading CRM system, creating new Sales SharePoint site, creating new KPI's and implementing DocuSign.
Upgraded internal ERP software as well as implementing new integrated PSA software with same go live date.
Upgraded company wide SharePoint Intranet from on premise to the cloud.
06/2014 to 09/2015BUSINESS ANALYST/PROJECT LEADLevel3 Communications | City, STATE,
Create ADHOC reporting as needed utilizing SQL Server Management Studio.
Assist PM in identifying the scope and understanding the more technical aspects of the colocation project.
Prepared and ran weekly/bi-weekly/monthly meetings with stakeholders/VPs to keep them updated on project status.
Proactively identified, analyzed and improved existing business process by leading a department-wide process improvement project, developed standard operating procedures and managing resources to task completion.
Created department standard for process mapping SQL codes, utilizing Microsoft Visio.
06/2012 to 03/2014CASH APPLICATION SPECIALIST/TEAM LEADProBuild Holdings Privately Held National Construction Manufacturing Company | City, STATE,
Created and maintained reports for 3 different ERP's utilizing Access and SQL servers.
Delegated workload to a team of 45, ensuring that all workload is completed correctly by close of business each day.
Analyze trends in workloads.
Supported change management team explaining complex data and multiple enterprise resource planning (ERP) systems to help assistant in the department wide changes.
Main point of contact for west coast credit team effectively communicated using written and verbal communication skills.
Created processes to log and maintain workload in field and HQ offices.
Replicated reports previously received from the field so work didn't slow down.
Created cash application process for new online bill pay.
08/2009 to 06/2012BOOKKEEPER AND HOST SUPERVISORFresh Fish Inc. Denver A List Restaurant And Nightclub | City, STATE,
Supervised hostess team of 10.
Scheduled and trained all hostess staff.
Reconciled all banks at restaurant and nightclub.
Create end of month reports utilizing excel, word and Aloha POS.
Education
Expected in 12/2011Bachelors | Business Administration Management, EconomicsUniversity of Colorado Denver, Denver, COGPA:
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