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IT Project Manager Resume Example

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IT PROJECT MANAGER
Executive Summary
Results-oriented IT Leadership Professional with 20+ years of experience leading medium to large-scale IT projects which develop and implement GXP and Non GXP global applications / ERP, Cloud, Cyber Security and Infrastructure projects designed to meet strategic organizational demands. Proven experience in leading high performance teams to align project strategies, work plans, and business systems to achieve project deliverables and client objectives. 
Core Qualifications
  • Operations management
  • Staff development
  • Change management
  • Policy/program development
  • Complex problem solving
  • Calm under pressure
  • Cross-functional team management
  • Staff training
  • Skilled negotiator
  • Sound judgment
  • Computer-savvy
Professional Experience
IT Project Manager11/2000 － CurrentCSL Behring LLCKing of Prussia, USA, PA
  • Manage all phases of the project lifecycle to include data gathering, design, development, testing, training, risk planning and mitigation, and deployment of business reporting solutions.
  • Adheres to well- structured SDLC methodology.
  • Configuration and change control system are strictly enforced all across the organization.
  • Excellent working knowledge in the operation and project management environment.
  • Highly experienced in evaluating business requirements to develop mission-critical business information systems that precisely meet client requirements.
  • Recognized as the "go-to person" with demonstrated ability to satisfy business reporting / system issues through analysis and problem resolution.
  • Outstanding communication skills; interface effectively with senior management, staff, peers, and information users.
  • Mentor cross-functional team and measure their performance.
  • Determine resource requirements including hiring and interviewing consultants.
  • Follow strict guidelines and document templates provided by PMO.
  • Collaborate with architects, DBAs, Business Analysts and Senior Developers to identify infrastructure requirements including software/hardware.
  • Prepare production rollout, stress and load test plans, continuously measure the project performance against the project baselines ensuing quality confer to stakeholder expectations.
  • Ability to handle difficult situations; work as a team to resolve issues and to help "firefight" during crises situation.
  • Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.
  • Proficient in SharePoint as a centralized repository for the project team to manage and publish the project documents.
  • Work with application developers and computer operations to support test and production reporting environments including daily administration, batch processing, configuration management and environment migration.
  • Assist in the development and maintenance of PMO initiatives and reporting needs for the business.
  • Recognized for providing innovative solutions and delivering comprehensive financial, infrastructure, and software applications support all facets of the operation.
  • Developed and implemented Incident and Problem Management ITIL Training for IT Management Team as part of a Global Follow the Sun implementation of FrontRange ITSM.
  • Lead the Learning and Development initiatives for Project Managers this included working with Penn State University to deliver IT Project Management for IT Professional Program.
  • Over 40 IT Managers where trained and 30 achieved the PMP certification one year after completion of this course.
  • Lead a virtual global project team (US, Europe and Asia Pac) implementation of Ariba Procure to Pay application.
  • This is a cost effective e-Procurement & e-Invoicing solution that provides: Electronic requisition creation and approval, Conversion of requisitions into SAP ERP purchase orders, Anne Marie Whelan Professional Experience, Continued..
  • Transmission of purchase orders to vendors, Posting of goods receipt, Electronic invoicing and Contract Compliance.
  • Lead the implementation of a global (US, Europe, Asia Pac) e-Collaboration platform (Intranet) in the US, Europe and Asia Pac.
  • This project established a single web content management system used for the Intranet across the organization.
  • Developed and implemented a Train the Trainer Training program for end users , gatekeepers or content owners, and IT technical staff.
01/1999 － 01/2000CSL BehringKing of Prussia, PA
  • Managed team of 5 IT professionals.
  • Developed department's first on call IT Incident Response Plan which motivated staff and resulted in a 90% customer service rating. 
  • Reduced and controlled expenses by implementing creative solutions web based leasing program for IT Equipment, implemented green initiatives recycling outdated equipment, implemented technology solutions to improve collaboration, lead lunch and learn sessions to provide a forum from our customers to discuss opportunities for improvement and implement improvements. 
  • Served as mentor to junior team members.
  • Built financial model for new business unit.
  • Directed strategic initiatives to achieve [organizational objective].
  • Served as mentor to junior team members. Directed the development and implementation of desktop standards, standard operating procedures and policies.
  • Evaluate, recommend, and implement new process and procedures, which ensure smooth operational services to the clients.
  • Contribute to the development of Global CSL Behring's desktop strategy & mobile technology solutions.
  • Authored numerous End User Support procedures and security policies in support of Helpdesk Operations, participating in regular audits to ensure regulatory compliance.
  • Provide leadership to the Global Helpdesk ITAC (Helpdesk Team located in Kankakee , IL; Boca Raton, FL; Marburg Germany; Bern Switzerland; and Melbourne Australia) ultimately ensuring Customer satisfaction and adherence to Service Level Agreements (SLAs) for Follow the Sun Helpdesk model 24 X 7.
  • Responsibilities include but are not limited to: Directed development and implementation of desktop standards, standard operating procedures and policies.
  • Evaluate, recommend, and implement new process and procedures, which ensure smooth operational services to the clients.
  • Support cost savings technology solutions for example the Vspan WebEx solution that have reduced cost for projects and for the following training initiatives Fatwire and North America Siebel and Project training.
  • These sessions reduce cost and enable collaboration among the team members using the Internet.
  • Tech Disposal to remove obsolete assets from organization.
Manager01/1996 － 01/1999Rhone Poulenc Rorer /Aventis Desktop Systems ­ GSS, US Regional Service CenterCollegeville, PA
  • Overall responsible for 24 X 7 Desktop Operations in the Collegeville Facility for over 3000 users.
  • Manage a team of 5 Desktop Solutions Analysts who are responsible for working closely with Corporate and R&D Divisional IT and Business Unit staff to ensure that the Business Objectives and IT Technology meets the needs of the business.
  • This team provided 1st ,2nd and 3rd level support as well as project management functions.
  • Increased Customer Satisfaction for Desktop Services from 70% to over 90%.
  • Also managed a Global Services contract with IBM for Helpdesk, Procurement and Network Services.
  • Managed an IBM Global Service Contract supporting 3000 customers Designed and implemented customer call-center support procedures.
  • Recognized for outstanding quality of customer service with numerous customer-support awards and personal commendation from clients.
Education
December 1994MBA:Philadelphia College of Textiles and Sciences - Business ManagementPhiladelphia, PA
May 1984B.S:La Salle University - Business AdministrationPhiladelphia, PABusiness Administration
Certified Project Management Professional (PMP), Project Management Institute ­ November 2006 ITIL , Kepner Trego, GAMP, GXP, 21 CFR 11 Employee Recognition Award ­ Ariba Procure to Pay Project:
Skills
  • Analytical Skills
  • Budget Administration
  • Cross Cultural Communications
  • Interpersonal Skills
  • Labor Cost Controls
  • Leadership Matrix Management
  • Multi Unit Operational Management
  • Negotiation Operational Management
  • Organizational Change and Restructure
  • Organizational Skills
  • Outsourcing
  • Performance Analysis and Evaluations
  • Service Quality Improvement
  • Staff Mentoring and Retention
  • Time and Resource Optimization
  • Training 
  • Vendor Management
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Resume Overview

Companies Worked For:

  • CSL Behring LLC
  • CSL Behring
  • Rhone Poulenc Rorer /Aventis Desktop Systems ­ GSS, US Regional Service Center

School Attended

  • Philadelphia College of Textiles and Sciences
  • La Salle University

Job Titles Held:

  • IT Project Manager
  • Manager

Degrees

  • December 1994 MBA : Philadelphia College of Textiles and Sciences - Business Management
    May 1984 B.S : La Salle University - Business Administration
    Certified Project Management Professional (PMP), Project Management Institute ­ November 2006 ITIL , Kepner Trego, GAMP, GXP, 21 CFR 11 Employee Recognition Award ­ Ariba Procure to Pay Project :

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