Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Executive Summary
Results-oriented IT Leadership Professional with 20+ years of experience leading medium to large-scale IT projects which develop and implement GXP and Non GXP global applications / ERP, Cloud, Cyber Security and Infrastructure projects designed to meet strategic organizational demands. Proven experience in leading high performance teams to align project strategies, work plans, and business systems to achieve project deliverables and client objectives.
Core Qualifications
Operations management
Staff development
Change management
Policy/program development
Complex problem solving
Calm under pressure
Cross-functional team management
Staff training
Skilled negotiator
Sound judgment
Computer-savvy
Professional Experience
11/2020 to Current
Sr. Mgr. Scoping, Planning and Business Case LeadKipp Houston Public Schools – Houston, TX,
Liaised with the finance department to collaboratively design budgets incorporating operational needs and monetary goals.
Built successful project plans covering objectives, resources and staffing to meet schedules.
Tracked project and team member performance closely to quickly intervene in mistakes, challenges or delays.
Maintained open communication by presenting regular updates on project status to customers.
Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
Developed and presented proposals for new investments.
Recommended investment strategies to meet client financial objectives.
Researched fixed income alternatives to align with client asset allocation requirements.
Performed spending analysis and partnerships to refine policies and develop recommendations for improvement.
Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement.
11/2000 to 11/2020
IT Project ManagerAccenture – Cincinnati, OH,
Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
Managed project teams in Agile and Waterfall environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
Developed project management roadmap to define project objectives, timelines and milestones.
Executed RFP's and developed SOW's and Contracts to support project objectives.
1999 to 2000
Infrastructure Manager CSL Behring LLC – City, STATE,
Developed department's first on-call IT Incident Response Plan which motivated staff and resulted in a 90% customer service rating.
Reduced and controlled expenses by implementing creative solutions web based leasing program for IT Equipment, implemented green initiatives recycling outdated equipment, implemented technology solutions to improve collaboration, lead lunch and learn sessions to provide a forum from our customers to discuss opportunities for improvement and implement improvements.
Served as mentor to junior team members.
Built financial model for new business unit.
Directed strategic initiatives to achieve [organizational objective].
Served as mentor to junior team members. Directed the development and implementation of desktop standards, standard operating procedures and policies.
Evaluate, recommend, and implement new process and procedures, which ensure smooth operational services to the clients.
Contribute to the development of Global CSL Behring's desktop strategy & mobile technology solutions.
Authored numerous End User Support procedures and security policies in support of Helpdesk Operations, participating in regular audits to ensure regulatory compliance.
Provide leadership to the Global Helpdesk ITAC (Helpdesk Team located in Kankakee , IL; Boca Raton, FL; Marburg Germany; Bern Switzerland; and Melbourne Australia) ultimately ensuring Customer satisfaction and adherence to Service Level Agreements (SLAs) for Follow the Sun Helpdesk model 24 X 7.
Responsibilities include but are not limited to: Directed development and implementation of desktop standards, standard operating procedures and policies.
Evaluate, recommend, and implement new process and procedures, which ensure smooth operational services to the clients.
Support cost savings technology solutions for example the Vspan WebEx solution that have reduced cost for projects and for the following training initiatives Fatwire and North America Siebel and Project training.
These sessions reduce cost and enable collaboration among the team members using the Internet.
Tech Disposal to remove obsolete assets from organization.
01/1996 to 01/1999
Manager Desktop Systems , Regional Service CenterRhone Poulenc Rorer /Aventis – City, STATE,
Overall responsible for 24 X 7 Desktop Operations in the Collegeville Facility for over 3000 users.
Manage a team of Internal and External Staff who are responsible for Desktop Services and Project implementations. This team was responsible to ensure that the Business Objectives and IT Technology needs were provided to the business at a 90% satisfaction level .
This team provided 1st ,2nd and 3rd level support as well as project management functions.
Increased Customer Satisfaction for Desktop Services from 70% to over 90%.
Managed an IBM Global Service Contract supporting 3000 customers Designed and implemented customer call-center support procedures. This managed services contract provided Helpdesk Services, LAN, WAN , Telephony Support Services, and Project Implementation Services.
Recognized for outstanding quality of customer service with numerous customer-support awards and personal commendation from clients.
Education
Expected in
MBA: Business Management Philadelphia College of Textiles and Sciences - Philadelphia, PA GPA:
Expected in
B.S: Business Administration La Salle University - Philadelphia, PA GPA: Business Administration
Expected in
Certified Project Management Professional (PMP), Project Management Institute November 2006 ITIL , Kepner Trego, GAMP, GXP, 21 CFR 11 Employee Recognition Award Ariba Procure to Pay Project: - , GPA:
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School Attended
Philadelphia College of Textiles and Sciences
La Salle University
Job Titles Held:
Sr. Mgr. Scoping, Planning and Business Case Lead
IT Project Manager
Infrastructure Manager
Manager Desktop Systems , Regional Service Center
Degrees
MBA
B.S
Certified Project Management Professional (PMP), Project Management Institute November 2006 ITIL , Kepner Trego, GAMP, GXP, 21 CFR 11 Employee Recognition Award Ariba Procure to Pay Project
