it project manager resume example with 15+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Intelligent IT Manager with 20-year record of leadership experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.Senior Project Manager bringing highly credible technical leadership to direct multi-functional project teams engaged in full system development and implementation in high tech environments. Experienced overseeing diverse teams of developers, analysts and quality professionals engaged in complex projects with budgets up to $1M. Solid understanding of project management tools. Project Management Professional and certified in Agile methodology.

  • Multi-Unit Operations Management
  • Performance Improvements
  • Workforce Training
  • Budgeting and Forecasting
  • Work Flow Planning
  • Project Development and Lifecycle
  • Purchasing and Procurement
  • Documentation and Reporting
10/2021 to Current IT Project Manager Department Of Justice | Asheville, NC,
  • Outlined work plans, assessed resources and determined timelines for projects.
  • Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
  • Designed, engineered and supported various IT projects as key technical resource.
  • Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
  • Obtained project specifications for security products.
  • Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
  • Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Conducted periodic inspections of job sites for quality and progress.
  • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Conducted evaluations of hardware and software solutions to develop estimates, negotiate contracts and make effective selections.
  • Completed full-scale project plans with oversight of engineering activities and design processes.
07/2020 to Current IT Faculty Member Fiserv, Inc. | Nebraska, IN,
  • Planned and led lessons on basic computer skills, keyboard techniques and internet use.
  • Conducted student assessments to measure progress and growth.
  • Created tests and assignments to assess student knowledge of presented coursework and lecture materials.
  • Taught internet safety tips and online etiquette.
  • Expanded student learning by incorporating extra-curricular computer science activities.
  • Cultivated classroom environment centered on encouraging student engagement and performance with computer science work.
  • Led hardware development and software programming courses, using case studies to give students real-world scenario experience.
  • Facilitated computer lab sessions, supervising such tasks as penetration testing, coding and script creation.
  • Monitored student progress through frequent assessments of various computer tasks.
  • Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
  • Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.
  • Scheduled group and private tutoring sessions to assist students requiring extra help.
  • Developed new technology competencies by attending continuing education courses.
02/2015 to 10/2021 IT Manager Ames True Temper | Champion, PA,
  • Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
  • Identified and acted on opportunities to improve and update software and systems.
  • Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Supervised and trained 12 computer operator trainees, both onsite and remotely via internet and intranet, promoting full staffing with trained and knowledgeable employees.
  • Recruited, trained and supervised IT department staff.
  • Provided company users with tech support for IT problems and account maintenance.
  • Managed backup, user account and helpdesk systems.
  • Procured IT resources for strategic and operational computing requirements.
  • Met with users, vendors and technicians to determine computing requirements.
  • Controlled operational IT budget and expenditures within department parameters.
  • Maintained knowledge of advances in information technology systems and applications.
  • Evaluated organization's technology to recommend upgrades for hardware and software.
  • Met with stakeholders to collaborate and resolve problems.
  • Analyzed workflows and established priorities for daily operations.
  • Developed and maintained processes and technology roadmap to achieve business objectives.
  • Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
02/2008 to 03/2015 System Support Analyst Houston Airport Systems | City, STATE,
  • Troubleshot and resolved problems with programs and systems.
  • Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits.
  • Performed cost-benefit analysis on potential system upgrades to support purchase decisions.
  • Coordinated installation of updated computer programs and systems.
  • Researched and evaluated technology solutions and presented recommendations for improved system operations.
  • Tested newly installed programs and applications to validate operability.
  • Prepared charts, diagrams and tables to depict present and proposed systems.
  • Designed and implemented security measures to protect data.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Maintained records of data communication transactions, problems and remedial actions or installation activities.
  • Oversaw daily performance of computer systems.
  • Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
  • Conferred with staff, users and management to establish requirements for new systems or modifications.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
  • Conducted workflow analysis, space design or cost comparison analysis.
  • Modified and customized commercial programs for internal needs.
Education and Training
Expected in 12/2023 to to MBA | Management Information Systems Texas A&M International University, Laredo, TX GPA:
Expected in 06/2014 to to Master of Science | Management Information Systems Keller School of Business, Houston, GPA:
Expected in 06/2014 to to Master of Arts | Theology University of St. Thomas, Houston, TX GPA:
Expected in 12/2007 to to Bachelor of Science | Computer Science Campbell University, Buies Creek, NC GPA:
  • 4 Consecutive Semesters - Dean's List
  • 3.7 GPA
  • Graduated summa cum laude
Native/ Bilingual
  • Graduate Certificate in Project Management, PMI Accredited, Keller School of Business - 2014.
  • Certified Data Privacy Solutions Engineer, ISACA - 2021
  • Registered Technical Project Manager, BICSI - 2016

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Resume Overview

School Attended

  • Texas A&M International University
  • Keller School of Business
  • University of St. Thomas
  • Campbell University

Job Titles Held:

  • IT Project Manager
  • IT Faculty Member
  • IT Manager
  • System Support Analyst


  • MBA
  • Master of Science
  • Master of Arts
  • Bachelor of Science

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