it project manager resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced Project Manager with nearly 10 years of Project Management work in the IT industry, Health Care industry and Finance industry. Engaging and personable professional monitors work quality, manages key milestones and delivers exemplary customer service. Well-versed in IT planning and deployment. Works well with people at all levels of organization, including with stakeholders, customers and outside vendors. Articulate, excellent communication skills, self-directed and motivational leader. Offers in-depth understanding of project lifecycles and project development methodologies. Mentoring, training and empowering the team to excel in its performance.

  • Project Management
  • Project planning and development
  • Functional & Business Requirements
  • Issue Risk Tracking
  • Resource Allocation
  • Status Reporting
  • Contract Review and Recommendations
  • Strategic Planning
  • Change Control Processes
  • Software Development Lifecycle
  • Residential construction
  • MS Project 2016, MS Office 2013, MS Vision 2013, SharePoint 2013
Work History
IT Project Manager, 09/2019 to Current
Koch Industries, Inc.Bridgewater, NJ,
  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
  • Developed and initiated projects, including managing costs, schedule and performance.
  • Developed implementation methodologies to rein in project costs while meeting key milestones.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Developed executive presentations and status reports to facilitate project evaluation and process improvement for Cross Functional Towers.
  • Modified and directed Project Plans and Project Schedules to meet organizational needs.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Arranged for and rolled out company projects and programs that supported company's IT function.
  • Manage Service Level Agreements
  • Manage RAID Log (Risks, Action Items, Issues, Decisions)
  • Designed and implemented key metrics to measure asset inventory accuracy.
  • Deployed new servers, and worked with 10 member team to provide secure network access.
Project Manager/Property Manager, 05/2011 to 08/2019
Gannett FlemingOrangeburg, SC,
  • Project Management; contract administration, strategic negotiation, surveys and analysis, closing transactions
  • Organized and participated in Property Owner and Tenant meetings on monthly basis to give residents opportunity to ask questions and provide forum for issues to be addressed.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Processed project change requests and performed coverage research to handle repair issues.
  • Boosted occupancy 75% by leveraging market knowledge and successful promotional strategies.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Communicated with clients and tenants while offering strategic solutions to remedy problems.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Completed final move-out walk-throughs with tenants to identify any required repairs.
  • Property Management, rental-lease collections, marketing and advertisement, eviction notice filing
  • Coordinating informational materials, delivering sales presentations, developing proposals, completing contracts, reviewing P&L, setting goals, forecasting sales performance and overseeing property operations
Assistant Project Manager, 05/2017 to 03/2018
Cook County Bureau Of TechnologyCity, STATE,
  • Worked collaboratively with Project Manager and Team Leads in updating and maintaining the Project Plan for accuracy and baselining of the Plan via MS Project.
  • Assisted in organizing and facilitating Agile and Scrum meetings, which included Sprint planning (6 weeks sprints) with flexibility on length based on immediate functionality concerns.
  • Proactively identified and tracked project risk and developed mitigation plans to manage risk
  • Compiled the project Status Report for weekly reporting to Stakeholders of Project's overall health
  • Created the initial RAID Log (Risk, Action Items, Issues and Decisions) to monitor the overall activity of the Project
  • Created the Traceability Matrix template for use in tracing the requirements throughout testing and validation process to completion
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Maintained the SharePoint database for document repository
Project Controller Consultant, 07/2016 to 11/2016
BMO Harris BankCity, STATE,
  • Validated project and employment information and completed manual adjustments to financial data.
  • Analyzed projects to determine resource requirements and procured necessary equipment and software.
  • Closely collaborated with project members to identify and quickly address problems.
  • Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
  • Investigated and corrected or escalated project problems.
  • Worked collaboratively with Program Manager and Project Managers in developing and maintaining Project deliverables
  • Documented Meeting minutes and Action Items for distribution to the project team
  • Maintained SharePoint database (document repository) with Project artifacts
  • Placed Project Milestones into Clarity for Project tracking
MBA: Business Administration, Management & Real Estate, Expected in 05/2017
Roosevelt University - Chicago, IL
  • Received Len Caldeira Scholarship Winner 2017 - SIOR (Industrial and Office Realtors Chicago Chapter)
  • Member of IREM (Institute of Real Estate Management Chicago Chapter)
  • NAIOP Member (Commercial Real Estate Development)
  • PMI (Project Management Institute)
  • Majored in Business Administration and Management
  • Minored in Commercial Real Estate
  • Coursework in Real Estate Fair Housing at John Marshall Law School - UIC , and Real Estate Construction Management at Turner School of Construction Management
  • Project Management Institute
  • National Association of Realtors
  • Toastmasters
  • Project Management Professional Training Certificate
  • ITIL v3 Foundations (IT Infrastructure Library) Certificate
  • Six Sigma Greenbelt Training Certificate
  • MOS (Microsoft Office Specialist) Certificate

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Resume Overview

School Attended

  • Roosevelt University

Job Titles Held:

  • IT Project Manager
  • Project Manager/Property Manager
  • Assistant Project Manager
  • Project Controller Consultant


  • MBA

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