IT Project Manager Resume Example

• Served as systems subject matter expert, providing technical support for entire organization.
• Identified "bottlenecks" and implemented new and improved processes and policies.
• Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes.
• Documented process flows and developed requirements for functional improvements and enhancements.
• Conducted activity-based analysis of business processes and made recommendations based on the findings.
• Defined the scope and goal of new projects, including online benefit enrollment and Medisolv Rapid and Indigo modules.

System administrator:

• Lawson (supply chain, financials, payables, and human resources)
• Kronos
• Allscripts
• Onestaff
• Medisolv

• Identified process boundaries and determined opportunities to automate processes and functions.
• Elicited stakeholder feedback and input through interviews and surveys.
• Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.
• Conducted activity-based analysis of business processes and made recommendations based on the findings.
• Documented process flows and developed requirements for functional improvements and enhancements.
• Developed metrics used to determine inefficiencies and areas for improvement.
• Identified "bottlenecks" and implemented new and improved processes and policies.
• Supervised material flow, storage and order fulfillment.
• Maintained accurate stock records and schedules.
• Selected products for specific routes according to pick sheets.
• Conducted monthly, quarterly and yearly inventories of warehouse stock.
• Reported inventory balances and cycle counts in both the ERP and WMS systems.
• Resolved service issues in a timely manner, including coordinating and processing returns.
• Led cross-department initiatives to develop and pursue cost reduction programs.
• Evaluated and reconfigured systems to support customer service and operational goals.
• Developed, implemented, and administered self-service document delivery to increase document accountability, reduce form acquisition costs, and reduce warehouse and department storage needs by more than 60%.
• Increased electronic data interchange utilization over 500% resulting in staff productivity increases of more than 15%.
• Supply chain subject matter expert in 2 enterprise resource planning implementations.
• Lead analyst responsible for implementing electronic requisition approval, electronic invoice matching, and eProcurement projects and associated process development and staff training.
• Selected by Lawson Software, Inc. to present at 2006 Lawson Conference and User Exchange.

• Technician on 300+ unit hardware rollout; replaced mainframe system with personal computers in a healthcare setting.

EPS Group Inc. was a pre-press publishing services company which produced medical and scientific books and journals for a multitude of clients in a tight-deadline, production environment.

Roles:

• All IT administrative and technical job functions across a wide variety of OS platforms (Apple, Windows, MS-DOS, UNIX, and Solaris) including hardware and software upgrades, application beta testing, development and administration of hardware life cycle management
• Procedure development
• Data analysis and transformation (SGML, HTML, XML, PostScript, and PDF)
• Electronic product delivery
• Production assistance
• Customer relations
• Project management
• Programming
• Color (SPOT and process) subject matter expert
• Lead role in company's transition from a mainframe/dummy terminal system by assisting in the development of a desktop production solution and providing key support to end-user personnel.
• Developed and implemented disaster action and recovery plans proven effective in minimizing injury and recovery needs during numerous water- and sewer-related catastrophes.