Jessica Claire
Montgomery Street, San Francisco, CA 9XXX5
Home: (555) 432-1000 - Cell: - - -

Over 22 years as a data and system analyst with a proven talent for analyzing problems, developing and documenting procedures, simplifying processes, and finding innovative, creative solutions to customer needs.

Extensive experience (more than 20 years) extracting, transforming, and loading data between multiple applications and platforms including 6 years administering, programming, and reporting from relational database management systems.

More than 14 years administering and maintaining a variety of platform technologies and mission critical systems and applications including the configuration, development, implementation, and support of supply chain, human resource, and core financial enterprise resource planning systems and related applications and technologies for a mid-size healthcare system and an integrated, multi-platform production system for a pre-press publishing services company.

Demonstrated project management experience leading a diverse team of stakeholders in completing high-profile projects on time with limited resources to successfully achieve or exceed project and organizational goals.

Core Qualifications
  • Project management
  • Strong analytical, communication, and collaborative skills
  • Excellent problem solving skills
  • Testing and training
  • Document management
  • Structured query language (SQL) and SQL Server
  • Enterprise Resource Planning (ERP) and Systems Applications
  • Change management coordination
  • Process improvement
  • Detail-oriented

Professional Experience
09/2014 to Current
IT Project Manager Koch Industries, Inc. Sacramento, CA,
  • Defined project deliverables and monitored status of tasks.
  • Drafted action plans and led meetings with department executives to review project status and proposed changes.
  • Collaborated with cross-functional teams to draft project schedules and plans.
  • Monitored team progress and enforced deadlines.
  • Served as the single point of contact for project scheduling and changes.
  • Developed and managed project plans while providing status updates to management.


  • Meaningful Use
  • MEDITECH patient portal (and subject matter expert)
  • ICD-10 application systems readiness
  • Medisolv implementation (and subject matter expert)
  • Allscripts server migration and application upgrade
  • Intelligent Medical Objects (IMO) nomenclature implementation
  • Coordinates change management

Additional roles:

  • Microsoft SQL database administrator
  • SQL and SSIS programming
  • Systems administrator
  • Issue resolution management
  • Patch and upgrade installations
2009 to 09/2014
Systems Analyst 22Nd Century Technologies Glendale, AZ,
  • Served as systems subject matter expert, providing technical support for entire organization.
  • Identified "bottlenecks" and implemented new and improved processes and policies.
  • Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes.
  • Documented process flows and developed requirements for functional improvements and enhancements.
  • Conducted activity-based analysis of business processes and made recommendations based on the findings.
  • Defined the scope and goal of new projects, including online benefit enrollment and Medisolv Rapid and Indigo modules.

System administrator:

  • Lawson (supply chain, financials, payables, and human resources)
  • Kronos
  • Allscripts
  • Onestaff
  • Medisolv
07/2003 to 2009
Materials Management Information Systems Coordinator General Dynamics Fort Shafter, HI,
  • Identified process boundaries and determined opportunities to automate processes and functions.
  • Elicited stakeholder feedback and input through interviews and surveys.
  • Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.
  • Conducted activity-based analysis of business processes and made recommendations based on the findings.
  • Documented process flows and developed requirements for functional improvements and enhancements.
  • Developed metrics used to determine inefficiencies and areas for improvement.
  • Identified "bottlenecks" and implemented new and improved processes and policies.
  • Supervised material flow, storage and order fulfillment.
  • Maintained accurate stock records and schedules.
  • Selected products for specific routes according to pick sheets.
  • Conducted monthly, quarterly and yearly inventories of warehouse stock.
  • Reported inventory balances and cycle counts in both the ERP and WMS systems.
  • Resolved service issues in a timely manner, including coordinating and processing returns.
  • Led cross-department initiatives to develop and pursue cost reduction programs.
  • Evaluated and reconfigured systems to support customer service and operational goals.
  • Developed, implemented, and administered self-service document delivery to increase document accountability, reduce form acquisition costs, and reduce warehouse and department storage needs by more than 60%.
  • Increased electronic data interchange utilization over 500% resulting in staff productivity increases of more than 15%.
  • Supply chain subject matter expert in 2 enterprise resource planning implementations.
  • Lead analyst responsible for implementing electronic requisition approval, electronic invoice matching, and eProcurement projects and associated process development and staff training.
  • Selected by Lawson Software, Inc. to present at 2006 Lawson Conference and User Exchange.
2003 to 06/2003
Assistant Lead Technologist Sapphire Technologies City, STATE,
  • Technician on 300+ unit hardware rollout; replaced mainframe system with personal computers in a healthcare setting.
06/1992 to 11/2002
Systems/Data Analyst Electronic Publishing Services Company City, STATE,

EPS Group Inc. was a pre-press publishing services company which produced medical and scientific books and journals for a multitude of clients in a tight-deadline, production environment.


  • All IT administrative and technical job functions across a wide variety of OS platforms (Apple, Windows, MS-DOS, UNIX, and Solaris) including hardware and software upgrades, application beta testing, development and administration of hardware life cycle management
  • Procedure development
  • Data analysis and transformation (SGML, HTML, XML, PostScript, and PDF)
  • Electronic product delivery
  • Production assistance
  • Customer relations
  • Project management
  • Programming
  • Color (SPOT and process) subject matter expert
  • Lead role in company’s transition from a mainframe/dummy terminal system by assisting in the development of a desktop production solution and providing key support to end-user personnel.
  • Developed and implemented disaster action and recovery plans proven effective in minimizing injury and recovery needs during numerous water- and sewer-related catastrophes.
Expected in 2010
Bachelor's Degree: Business Administration
- ,

with Minor in Computing

Expected in 2010
Undergraduate Certificate: Project Management for IT Professionals
University of Maryland University College - Adelphi, Maryland

Dean's List - 2007, 2008, 2009, 2010

Phi Kappa Phi Honor Society

Alpha Sigma Lambda Honor Society

Expected in
: CompTIA A+ certified
- ,
Keyword Summary

Project manager, project management, system administrator, system analyst, data analyst, supply chain specialist, programmer, programming, pre-press, Meaningful Use, change management, Lawson, Kronos, MEDITECH, Allscripts Homecare, Onestaff, McKesson Horizons, Microsoft SQL, Microsoft SSIS, Medisolv, Crystal Reports, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Access, Microsoft PowerPoint, Microsoft Publisher, Adobe Acrobat, SGML, XML, PDF, HTML, PostScript, GHX, Apple, Solaris, Microsoft Windows, Data General, Linotype, Penta, EDI, electronic data interchange, eProcurement, trainer, training, ERP, enterprise resource planning, Bachelor’s Degree, CompTIA A+.

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Resume Overview

School Attended

  • University of Maryland University College

Job Titles Held:

  • IT Project Manager
  • Systems Analyst
  • Materials Management Information Systems Coordinator
  • Assistant Lead Technologist
  • Systems/Data Analyst


  • Bachelor's Degree
  • Undergraduate Certificate

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