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it network systems specialist resume example with 8+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Proficient IT Network System Specialist offering more than five years of experience in helpdesk operations and, network maintenance and device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Excellent reputation for resolving problems and improving customer satisfaction. Eager to contribute to team success through hard work, and attention to detail. Ready to help team achieve company goals.

Skills
  • Microsoft Office 365
  • Windows 10 & 11 Operation System Software
  • Microsoft Active Directory
  • VMware Experience
  • Network Hardware and Software Maintenance
  • Hardware and Software Optimization
  • Reading Comprehension
  • Team Support
  • Server Installation
  • Network Technology
  • Critical Thinking
  • Complex Problem-Solving
Work History
02/2017 to Current IT Network Systems Specialist Charleston Area Medical Center | South Charleston, WV,
  • Office 365 Administration
  • Microsoft Active Directory Administration
  • Provide end-user troubleshooting and desktop support on Windows 10 & Windows 11 Operating Systems.
  • Provide faculty and staff with security software and network configuration support.
  • Investigate and correct problems with printers, copiers and other peripheral devices.
  • Diagnose and execute resolution for network and server issues.
  • Monitor network hardware operations to evaluate proper configuration.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Improve overall user experience through support, troubleshooting, improvements and communication of system changes.
  • Respond to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Manage customers' expectations of support and technology functionality in order to provide positive user experience.
  • Perform tests of functionality, security and performance of different workstations and devices.
  • Train and support end-users with software, hardware and network standards and use processes.
  • Load software, granted permissions and configure hardware for new employees as part of onboarding process.
  • Install, modify and repair software and hardware to resolve technical issues.
  • Follow up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Configure hardware, devices and software to set up work stations for employees.
  • Maintain servers and systems to keep networks fully operational during peak periods.
  • Patch software and install new versions to eliminate security problems and protect data.
  • Collaborate with vendors to locate replacement components and resolve advanced problems.
  • Quickly learn new skills and apply them to daily tasks, improving efficiency and productivity.
  • Carry out day-day-day duties accurately and efficiently.
  • Use critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintain excellent attendance record, consistently arriving to work on time.
  • Improve operations through consistent hard work and dedication.
  • Keep software licenses current for computers and software.
  • Oversee IT activities to maintain operations by maintaining desktops and laptops.
  • Orchestrate integration and communication of software upgrades.
  • Monitor networks and network devices to resolve technical problems quickly.
  • Resolve issues and escalate problems with knowledgeable support and quality service.
  • Make recommendations regarding information technology infrastructure overhauls.
  • Lead server infrastructure development, quality assurance, staging and production systems.
08/2016 to 11/2016 IT Internship Sears Hometown & Outlet | Osage Beach, MO,
  • Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
  • Worked within team to get computers out to each department.
  • Utilized computer programs to locate and process information, repaired PC hardware issues, and installed Operating System and needed programs for each department.
  • Relayed information to department leaders and team members while relaying any issues, working together to fix issues, and assisting staff with IT issues.
  • Documented steps of software installation; used and kept track of equipment and supplies, and upgraded computers.
10/2012 to 06/2015 Assistant Manager, Sales United Supply, Inc. | City, STATE,
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Increased sales by driving operational efficiencies and building excellent customer rapport and lasting relationships.
  • Operated company vehicles and heavy equipment with focus on safety and risk management.
  • Trained and developed new sales team associates in products and company procedures.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Identified inadequate materials and faulty equipment and brought to supervisors' attention.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Checked packages and merchandise for damage and notified vendors.
  • Maintained records related to sales, returns and inventory availability.
  • Solved customer challenges by offering relevant products and services.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Processed product returns and assisted customers with other selections.
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
  • Prepared merchandise for sales floor by pricing.
  • Helped customers locate products and checked store system for merchandise.
  • Tracked stock using company inventory management software.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Education
Expected in 12/2016 Certificate | Computer Network Engineer Baton Rouge Community College, Baton Rouge, LA GPA:

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Resume Overview

School Attended

  • Baton Rouge Community College

Job Titles Held:

  • IT Network Systems Specialist
  • IT Internship
  • Assistant Manager, Sales

Degrees

  • Certificate

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