It Jr. Analyst Support Specialist Remote Hybrid resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

To be employed with a prestigious company that allows me to learn, grow, and enhance my work experience in IT field, customer service, teamwork, loyalty and self motivation. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I love being the person they trust & come up to knowing I will successfully finish the task.

  • Due Diligence, Customer Relationship Management
  • Comparative Analysis, Project Planning
  • Bilingual, English and fluent Spanish
  • Active Listening, Good Work Ethic, Quick Learner, Team Player
  • Fast Pace Worker, Hardworking and Dedicated
  • Physically and Mentally Motivated, Ability to work under hectic situations
  • 6'0 Tall, 24 Years Old
  • Computer Skills, Technology learner, Problem-Solving
  • Technical Troubleshooting, Troubleshooting Network Issues, Technical Requirements
  • Network Security
  • Remote Desktop Services and Support, Remote Technical Support, Help/Service Desk Support, Customer Service, Software Upgrades
  • Apple Products, Microsoft Windows and Office
  • O365 Applications, Ticketing Systems, Teams, Zoom
  • Currently Learning Cisco CCNA & CompTIA A+ Certifications
IT Jr. Analyst Support Specialist Remote/Hybrid , 03/2023 to Current
United Natural Foods IncWarren, RI,
  • Provided technical support for existing reports, dashboards or other tools.
  • Met schedule and deadlines by ensuring that work was completed efficiently.
  • Evaluated team member productivity and updated progress reports.
  • Troubleshot program and system malfunctions to restore normal functioning.
  • Assisted staff and users with computer malfunctions and program problems.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Used remote login tools to assist clients with technical and product questions.
  • Documented and updated case notes for each customer and work order.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
  • Served as first point of contact for incoming technical service calls and emails.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
IT Technician Support Specialist, 01/2022 to 02/2023
Tule River Health ClinicCity, STATE,
  • Supervised and Trained computer operator trainees, both onsite and remotely via internet and intranet, promoting full staffing with trained and knowledgeable employees.
  • Updated and processed programming changes, equipment upgrades and customer and billing information.
  • Updated hardware, software and security protections with latest standards. Assisted with installation of software updates to computer systems.
  • Monitored service orders to completion and closed service tickets.
  • Printer/Print Server Management, Connecting Printers with what's necessary to work properly.
  • Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
  • Worked closely with system analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
  • Directed accounts management and customer training on company technical software and tools for new accounts and new users.
  • Maintained and controlled server room, wireless network and server infrastructure. Installed wiring, cabling and devices to establish, repair and improve network operations.
Produce Clerk, 01/2020 to 12/2021
Save MartCity, STATE,
  • Built displays and arranged department products to create attractive presentations, highlighting featured and seasonal items.
  • Stocked, rotated and faced products with attention to product quality and expiration dates.
  • Loaded, unloaded and moved heavy products using material loading equipment.
  • Checked delivered merchandise and order information to verify shipment accuracy.
  • Assisted customers with product, promotion and policy information.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Trained new team members in cash register operation, stock procedures and customers services.
  • Learned roles of other departments to provide coverage and keep store operational.
Education and Training
High School Diploma: , Expected in 07/2017
Monache High School - Porterville, CA
: Computer and Information Systems Security, Expected in
Porteville College - Porterville, CA,

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Resume Overview

School Attended

  • Monache High School
  • Porteville College

Job Titles Held:

  • IT Jr. Analyst Support Specialist Remote/Hybrid
  • IT Technician Support Specialist
  • Produce Clerk


  • High School Diploma
  • Some College (No Degree)

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