It Jr. Analyst Support Specialist Remote Hybrid resume example with 3+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
To be employed with a prestigious company that allows me to learn, grow, and enhance my work experience in IT field, customer service, teamwork, loyalty and self motivation. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I love being the person they trust & come up to knowing I will successfully finish the task.
Skills
Due Diligence, Customer Relationship Management
Comparative Analysis, Project Planning
Bilingual, English and fluent Spanish
Active Listening, Good Work Ethic, Quick Learner, Team Player
Fast Pace Worker, Hardworking and Dedicated
Physically and Mentally Motivated, Ability to work under hectic situations
Currently Learning Cisco CCNA & CompTIA A+ Certifications
Experience
IT Jr. Analyst Support Specialist Remote/Hybrid , 03/2023 to Current United Natural Foods Inc – Warren, RI,
Provided technical support for existing reports, dashboards or other tools.
Met schedule and deadlines by ensuring that work was completed efficiently.
Evaluated team member productivity and updated progress reports.
Troubleshot program and system malfunctions to restore normal functioning.
Assisted staff and users with computer malfunctions and program problems.
Assisted customers with various types of technical issues via email, live chat and telephone.
Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Walked customers through common phone hardware and software configurations to maximize service functionality.
Handled customer service issues by providing guidance or escalating for advanced support.
Documented customer complaints and inquiries for use in technical documentation and bug tracking.
Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Used remote login tools to assist clients with technical and product questions.
Documented and updated case notes for each customer and work order.
Documented repair processes and helped streamline procedures for future technical support actions.
Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
Served as first point of contact for incoming technical service calls and emails.
Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
IT Technician Support Specialist, 01/2022 to 02/2023 Tule River Health Clinic – City, STATE,
Supervised and Trained computer operator trainees, both onsite and remotely via internet and intranet, promoting full staffing with trained and knowledgeable employees.
Updated and processed programming changes, equipment upgrades and customer and billing information.
Updated hardware, software and security protections with latest standards. Assisted with installation of software updates to computer systems.
Monitored service orders to completion and closed service tickets.
Printer/Print Server Management, Connecting Printers with what's necessary to work properly.
Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
Worked closely with system analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
Directed accounts management and customer training on company technical software and tools for new accounts and new users.
Maintained and controlled server room, wireless network and server infrastructure. Installed wiring, cabling and devices to establish, repair and improve network operations.
Produce Clerk, 01/2020 to 12/2021 Save Mart – City, STATE,
Built displays and arranged department products to create attractive presentations, highlighting featured and seasonal items.
Stocked, rotated and faced products with attention to product quality and expiration dates.
Loaded, unloaded and moved heavy products using material loading equipment.
Checked delivered merchandise and order information to verify shipment accuracy.
Assisted customers with product, promotion and policy information.
Removed expired and overripe items to provide freshest options and eliminate health risks.
Trained new team members in cash register operation, stock procedures and customers services.
Learned roles of other departments to provide coverage and keep store operational.
Education and Training
High School Diploma: , Expected in 07/2017 Monache High School - Porterville, CA GPA:
: Computer and Information Systems Security, Expected in Porteville College - Porterville, CA, GPA:
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