it infrastructure specialist resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Hardworking employee with team management, customer service, system administrator, programming, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. With 15+ years in Information Technology, leading effective and efficient teams. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational.

  • Security Needs Assessment
  • Performance Monitoring and Optimization
  • System Testing
  • Data Backup
  • Technical Troubleshooting
  • Software Management
  • Startup and Shutdown Management
  • Problem Solving
  • Hardware Installation
  • Team Collaboration
  • Network Performance Analysis
  • Agile Development Methodologies
  • Interface Design and Implementation
  • Training and Support
  • Project Management
  • Software Development Standards
  • Software Testing and Validation
  • Performance Evaluation and Optimization
  • Object-Oriented Programming
  • Database Management Software
  • Programming Languages: Java, C#,C++, .Net,Python,CSS, XML, X-Path, SOAP, AJAX, CAML, Web Service, PHP, Python, Javascript, Bash/Shell
  • Databases: Oracle, SQL
  • Agile/Scrum Methodology
  • Software Components and Libraries
  • Back-End and Database Skills
  • Resource Allocation
  • Staff Training
  • Shift Scheduling
  • Experience in Leadership
  • Client Support
  • Team Supervision
  • Coaching and Mentoring
  • Overseeing Daily Activities
  • Evaluating Employee Work
  • Performance Evaluations
IT Infrastructure Specialist, 04/2017 - Current
Avanade Greenville, NC,
  • Provided in-person and remote IT support for all company-wide locations.
  • Evaluated and monitored network performance and maintenance.
  • Liaised with team members to promote quality and timely project completion.
  • Implemented improvements and restructuring for applications and processes to increase efficiency.
  • Diagnosed, troubleshot and resolved hardware and system problems.
  • Performed data backups and disaster recovery operations.
  • Monitored network performance to determine adjustments needed.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
  • Increased system security and performance with proactive changes.
  • Gathered data pertaining to customer needs to identify, predict and evaluate system and network requirements.
  • Analyzed intricate server issues and supported large enterprise and business-critical applications.
  • Promoted continuous improvement for IT governance processes.
  • Spearheaded server infrastructure development, quality control, staging and production operations.
SharePoint Architect, 10/2016 - 04/2017
Saic Pearl Harbor, HI,
  • Planned, implemented and integrated updated system-oriented projects.
  • Defined technical integration strategy and developed integration plans.
  • Designed and conducted hardware or software systems testing.
  • Administered application stacks and executed performance tuning to optimize session performance by eliminating performance bottlenecks.
  • Created and updated technical documentation for network installations and changes to existing installations.
  • Prepared and presented technical proposals for clients.
  • Planned and completed group projects, working smoothly with others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Followed industry innovations and emerging trends through scientific articles, conference papers or self-directed research.
SharePoint Administrator, 04/2014 - 10/2016
Motion Recruitment Lake Forest, IL,
  • Provided support for complex issues related to software tools, applications and databases.
  • Analyzed database applications and made necessary adjustments to parameters and architecture to improve performance.
  • Established security controls to help protect client systems.
  • Wrote scripts and processes for data integration and bug fixes.
  • Partnered with project management teams on development of scope and timelines.
  • Communicated with data architects, programmers and engineers to keep projects on track.
  • Supported planning for software development and purchases and coordinated implementation.
  • Defined synchronization plan for patch management.
  • Spearheaded development and implementation of business intelligence architecture to deliver end-to-end BI solutions.
SharePoint Developer, 10/2012 - 04/2014
Axon City, STATE,
  • Configured company SharePoint systems to specified requirements.
  • Met and collaborated with design team to review website and application requirements.
  • Wrote functional specifications and followed company protocols for design, creation, documentation and deployment of Sharepoint databases.
  • Created workflows to update list items, retrieve workflow history and retrieve, delete and restore versions of list items.
  • Provided technical support to end-users and resolved day-to-day issues regarding SharePoint usage.
  • Utilized PowerShell scripts for automation, deployment and testing.
  • Provided technical guidance for system development and troubleshooting.
  • Verified stability, security and scalability of system architecture.
  • Advised on project costs, concepts or design changes.
  • Planned, implemented and integrated updated system-oriented projects.
  • Provided exemplary helpdesk service and support to assist customers.
  • Designed and conducted hardware or software systems testing.
Combat Engineer (12B), 07/2006 - 08/2015
Army City, STATE,
  • Conducted ground reconnaissance and reported to leadership for strategic planning.
  • Successfully guided and supervised mine-clearing line charge loading team with no injuries or accidents.
  • Trained and instructed subordinates and supported units
  • Used visual methods and mine detectors to identify and locate mines, effectively detonating enemy threats.
  • Developed top talent by leading training initiatives for combat preparation.
  • Used technical expertise and sound military judgment to learn and perform complex procedures.
  • Operated surveillance, electronic warfare and other weapon systems.
  • Abstracted key environmental information to employ wide range of high-tech systems and weaponry.
Education and Training
Bachelor of Science: Computer Science And Programming, Expected in 08/2012
Inter American University of Puerto Rico Aguadilla - Aguadilla, PR
Status -
  • Graduated summa cum laude
English :
Native/ Bilingual:
Negotiated :
Spanish :
Native/ Bilingual:
Negotiated :

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Resume Overview

School Attended

  • Inter American University of Puerto Rico Aguadilla

Job Titles Held:

  • IT Infrastructure Specialist
  • SharePoint Architect
  • SharePoint Administrator
  • SharePoint Developer
  • Combat Engineer (12B)


  • Bachelor of Science

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