I am an experienced and knowledgeable Information Technology professional seeking to contribute my training and acquired skills within a technical field support and/or help desk role.
I work well independently as well as in group settings where I am skilled at contributing to the team. I am adept at providing all facets of computer support such as troubleshooting, installations, and maintenance. I also possess in-depth knowledge of numerous software packages and operating systems and have a keen understanding of how they interact with other systems. My previous field support position made me skilled in providing customer and end-user help desk support and I am able to remain calm in difficult situations. Additionally, my training equipped me to easily identify and resolve broad-based technical issues and concerns regarding the latest advancements. I also possess excellent communication and presentation skills.
Customer service focused Technical Support Specialist with over 15 years experience providing technical assistance to business professionals. Demonstrated ability to integrate computer skills, customer support experience, and related education to exceed technical, business, and customer requirements. Skilled at troubleshooting and fixing problems while minimizing customer stress levels. Professionally certified by Comp TIA and Microsoft.
Windows 7, 8 and 10
Lead Desktop Support Tech
Responsibilities will include:
Installing, physically moving, changing/upgrading, and disposing of computer hardware and software products
Maintaining virus protection, OS & service packs, general operations, and providing back-up to other tech.
Managing PC loaner program
Managing the PC refresh for the office
HP printer repair and maintenance
Dell laptop and desktop repair and maintenance
A+ Certified, Active Directory, Basic Cat6 cabling, Hardware Repair, help desk, HP Printers, Hard Drive Imaging, Windows 7, 8 and 10, Asset Management Inventory, Network Troubleshooting,
HP Certified Tech
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