To obtain a position where I can maximize skills, training, and experience.
Exceptional leader talented in PC Repair and Support, Advanced Networking and Microsoft Windows Server. Technically-savvy with outstanding relationship building, training and presentation skills.
Skills
CERTIFICATES/LICENSES
Computer & Network Support Technician
Commend Certified
New York State Security officer license
New Jersey State Security officer license
Valid Driving license
CPR AED Certified
First Aid Certified
SKILLS
Team leadership
Organized
Strong verbal communication
Self-motivated
Team liaison
Team leadership
Learning strategies
COMPUTER&NETWORK SKILL
Computer & Information Literacy (Microsoft Office Suite)
PC Operating System Support
Desktop Operating Systems (7,10)
Networking Tools and Techniques (Ipconfig, Ping, Nslookup, route)
Advanced Networking with TCP/IP
Microsoft Windows Server (2008 R2, 2012 R2,)
Diagnostic abilities
Supporting Remote Users, Using Remote Desktop Protocol, PCAnywhere, Teamviewer, Zoom
IP Services
Office installations
User support
Technical troubleshooting
Equipment upgrades
Equipment installation and maintenance
Wireless communication installations
Installation planning
Cable management
Wiring schematics
Education
Lincoln Technical InstituteParamus, NJExpected in 2017 ā āComputer And Network Support Technician: - GPA:
ORI Medical Technology InsituteUnion City, NJExpected in 2015 ā āPhlebotomist / CPR First Aid Certify :Phlebotomy Technicians - GPA:
Lodi High SchoolLodi, NJExpected in 2013 ā āHigh School Diploma: - GPA:
Diploma's
Computer & Network Support Technician (Dec-2017)
Lincoln Tech Academic Dean's List (Feb-2017) G.P.A. 3.80-3.99
Lincoln Tech Academic Dean's List (Aug-2017) G.P.A. 3.80-3.99
High School Diploma (Nov-2013)
Work History
New Leaf Community Markets, Inc. - Driver Capitola, CA, 06/2021 - Current
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Generated consistent referrals and repeat business by providing friendly and fast service.
Delivered goods and products to customer on time and in excellent condition.
Kept and studied detailed mileage and fuel reports to track overall fuel costs.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Completed on-time deliveries by choosing best and most efficient routes.
Sinclair Broadcast Group, Inc. - IT Engineer Gainesville, FL, 09/2019 - 04/2021
Programming Communication Stations
Programming Intercom Commend stations
Configured hardware, devices and software to set up work stations for employees
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
Assisted customers in identifying issues and explained solutions to restore service and functionality
Developed and tested new product offerings prior to release to assist development team in bug identification
Collaborated with vendors to locate replacement components and resolve advanced problems
Documented all transactions and support interactions in system for future reference and addition to knowledge base
Helped streamline repair processes and update procedures for support action consistency
Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
Maintained timely and accurate oral and written technical reports of engineering activities
Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
Executed troubleshooting and server support in both in-person and remote situations.
Performed continuous checks on various data access types, such as user logins and file permissions
Installed new hardware, software updates and security patches
Ran various machines such as desktops, printers and sorters
Monitored servers and escalated emergency issues
Monitored network performance and provided network performance statistical reports for both real-time and historical measurements
Recommended network security standards to management
Established compatibility with third party software products by developing program for modification and integration
Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work
Managed firewall, network monitoring and server monitoring both on- and off-site
Installed hardware, completed software updates and assessed security patches for optimized computer use
Supervised and provided direction for six technical direct reports regarding network activities
Directed onsite training for business users to maximize productivity
Collaborated with clients from concept through final delivery of product or service
Supervised and trained computer operator trainees, both onsite and remotely via internet and intranet, ensuring full staffing with trained and knowledgeable employees
Guardian Data Destruction - Internship City, STATE, 09/2017 - 11/2017
Set up Servers,Computers, and Printers for Clients
Handle Computers Hardware
Degaussing Data From Hard Drive, Data Card, Flash Drive,etc
Assisted with event planning, including associated travel and logistical arrangements
Completed data entry, tracked resumes and maintained An applicant tracking system
Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
Achieved management recognition by designing and implementing special project during internship
Answered incoming telephone calls, took down messages and provided information
Prudential Financial/Gateway Group One Inc - Emergency Response/ Security Officer City, STATE, 11/2015 - 01/2017
Responsible for ensuring the safety and security of prudential employees, contractors, and guests
Responsible for controlling access to the prudential financial campus for employees, contractors, and guests
Monitoring surveillance (CCTV) equipment operations, duties include reporting any deficiencies and/or repairs
Monitoring the fire and life safety equipment operations, duties include reporting any deficiencies and/or repairs
Prevents loss and property damage by reporting irregularities
Monitor all emergency calls and make any appropriate notifications to the client or authorities
Perform duties of emergency response officer, assisting the prudential nursing staff during all medical emergencies (including but not limited to reporting and patient transport)
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.