it business and quality assurance analyst iii resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Websites, Portfolios, Profiles
Professional Summary

Meticulous Senior Business Analyst offering 6+ years of industry success. Strategic analyst focused on working closely with corporate entities to understand customer's business strategy, processes, services, roadmap, and the context in which the organization operates. Demonstrates up-to-date expertise in Information Systems and applying methodologies to develop, execute, and improve action plans by providing advice and guidance utilizing best practices. Deliver solid leadership and support implementing business solutions by building relationships and partnerships with key stakeholders, identifying business needs, capitalizing on improvement opportunities, and adapting to competing demands and organizational changes. Accomplished at leveraging past lessons to inform future decision making. Highly-skilled System analyst well-versed in setting up hardware and software components users. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

  • Hardware and software installation & Computer programming
  • SQL & SQL server
  • Data Analysis & Data Validation
  • Systems Development Life Cycle (SDLC)
  • SharePoint
  • Excel
  • Business management
  • Process implementation
  • Product development
  • Configuration management
  • Production support
  • Solution Testing and Implementation
  • Research and Analysis
  • Technologically-savvy
  • Training & Development
Work History
IT Business and Quality Assurance Analyst III, 10/2019 - Current
Ultimate Kronos Group Houston, TX,
  • Currently working on Project (D365 Installation) ERP cloud-based tool, day to day roles and responsibility includes looking and understanding functionality of AX 2009 and QAD system in perspective of multiple setup on each modules and data conversion and how this can be mapped to upcoming ERP system(D365) with end goal of designing solution.
  • Work on database such as Toad/SQL to review code and setup required to make functional changes. Debugged code and located root causes of problems by reviewing configuration files and logs.
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
  • Collaborated with developers and product owners to stay current on product features and intended functionality. Documented business workflows for stakeholder review.
  • Identified and tracked defects with DeVops and supported developers in resolving problems by completing additional tests.
  • Reviewed project requirements to uncover bugs and vulnerabilities, solving technical issues.
  • Created various Excel documents to assist with pulling metrics data and presenting them to give concise understanding of best placement for needed resources.
IT Quality Analyst III, 07/2019 - 09/2019
Biogen, Inc City, STATE,
  • Assists with writing SOPs and makes recommendations for SOP revisions for Quality Operations and supported departments.
  • Performs QA oversight of assigned contract manufacturing/testing partners as assigned. Supports deployment and execution of GMP training intended for all manufacturing site departments involving GMP activities.
  • Developed and maintained quality assurance procedure documentation.
  • Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
  • Used Visio to create presentations, flowcharts and graphs to prepare for various meetings.
Business Analyst / Validation Analyst, 02/2018 - 07/2019
Biogen, Inc City, STATE,
  • Worked on implementing ASCP Adaption Project, GLAD, PIM Implementation, QMI – Phase 2 Evaluated and calibrated equipment and procedures used in development and production running according to necessary specifications and operate within regulations to ensure production of quality products.
  • Wrote documentation for all aspects of computer systems’ validation lifecycle in accordance with FDA regulations, particularly 21CFR Part 11 & 21CFR Part 10 Designed, mapped, and gathered requirements associated with new product implementation and design and item / material master data management processes.
  • Reviewed, analyzed, and evaluated user needs to define system solutions supporting overall business strategies.
  • Developed specific system interfaces, documented operational requirements, created user guides, provided user training.
  • Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes. Mapped current business and operational processes and recommended areas for improvement.
  • Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes with help of process flow diagram and chart.
  • Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
  • Achieved success in automation by analyzing claim operations, data and system issues to identify discrepancies for troubleshooting and corrective action
Business Analyst, 07/2012 - 10/2015
Apollo Rajiv Gandhi Super Specialty Hospital City, STATE,
  • Performed detailed requirements analysis, documented processes, and created Business Requirements Document (BRD) for development of Health Information System (HIS), gathering information, requirements, and expectations from key business stakeholders, end users, and technical staff using interviews, questionnaires, and JAD sessions.
  • Led on-going reviews of business processes and developed optimization strategies.
  • Stayed current on latest process and IT advancements to automate and modernize systems.
  • Served as key member of project team to ensure solutions meet business needs and requirements throughout full lifecycle from inception to UAT. Served as key liaison with TSYS and IBM teams to ensure all stakeholder requirements addressed.
  • Developed and conducted pre-site functional testing, product demonstration and testing, and onsite and offsite support on operational and functional issues.
  • Maintained Change and Traceability Matrix throughout project, keeping track of scope, timelines, and budget of project.
Master of Science: Information Technology, Expected in 2020
Campbellsville University - Kentuky,
Status -
Master of Science: Computer And Information Sciences, Expected in 2017
Silicon Valley University - San Jose, California
Status -
Bachelor of Commerce: , Expected in 2012
Bishop Cotton’s Women Christian College - Bangalore, India,
Status -

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Resume Overview

School Attended

  • Campbellsville University
  • Silicon Valley University
  • Bishop Cotton’s Women Christian College

Job Titles Held:

  • IT Business and Quality Assurance Analyst III
  • IT Quality Analyst III
  • Business Analyst / Validation Analyst
  • Business Analyst


  • Master of Science
  • Master of Science
  • Bachelor of Commerce

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