IS Support Specialist Resume Example Providence Health And Services

IS SUPPORT SPECIALIST

Summary

Looking to further my career and obtain a position that will offer a variety of challenges and responsibilities where I can utilize my skills, contribute to a well-rounded and diverse team, and broaden my knowledge in the Health Information industry.

Highlights

C++, HTML/CSS, JavaScript
Business Process and Analysis
Project Scheduling/Resource Management
Microsoft Office Suite (Excel, Access, etc.)

Microsoft Windows Network Infrastructure
Critical Path/Trend Analysis
Hardware/Software Installation

Experience

Providence Health and ServicesRenton, WAIS Support Specialist02/2015 to Current

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Prioritize and schedule problems.
Escalate problems (when required) to the appropriately experienced technician.
Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.

TEK Systems/Providence Health and ServicesRenton, WAIS Support Specialist10/2013 to 02/2015

Primary responsibility is to respond to requests for technical assistance via phone and to process electronic service requests.
Support and effectively resolve hardware and software (Kronos, EPIC, etc.,) issues across multiple markets in the Providence enterprise.
Required to work with administrators and engineers to troubleshoot various applications.
Research and track problems and procedures to implement future improvements.

TEK Systems/The Boeing CompanyBellevue, WAOperations Supervisor01/2013 to 10/2013

Supervising and assigning specific responsibilities to all personnel, which include work assignments and account processing activities, and other duties, as required by the needs of the customer base.
Identified opportunities for more efficient and effective business/IT process management (e.g., Lean, VST) Assist in resolving technical issues as part of Production Support /Sustaining.
Developed timelines, created milestones and reported progress on a regular basis.
Managing department performance through motivation, monitoring and coaching.
Monitoring employee attendance, productivity, and other performance markers and providing counseling to employees, as needed.

TEK Systems/The Boeing CompanyBellevue, WATier II Research Analyst05/2010 to 01/2013

Respond to requests for technical assistance via phone and/or electronic service requests.
Diagnose and resolve technical hardware and software issues.
Experience with user role management and access controls.
Analyzing processes, applications, systems and data to identify functional requirements for application.
Track and route problems and requests and document resolutions.

Unisys Technical ServicesSeattle, WADELL/Field Technician11/2009 to 05/2010

Troubleshoot and/or replace various computer hardware components.
Upgrade various software components.
Respond to all service requests in a timely manner.
Provide in-service technical support to residential and/or business clients.

WeyerhaeuserGriffin, GAQuality Lab Technician06/2008 to 08/2009

Assured implementation of quality control initiatives for manufactured products; responded to customer inquiries and answered complaints in a timely manner.
Performed departmental audits according to operations standards for quality control/quality assurance, document infractions and devised plans for corrective action.
Analyzed product quality metrics, audit data, customer feedback, regulatory and workgroup input.
Lead investigation and resolution of concerns from regulators, retail stores, field QA partners or internal and external customers.
Created structure and organization of QA files of required suppliers, audits, product safety reviews, operating procedures, product information, compliance documents, certificates and/or critical supporting data in both electronic and paper formats.
Lead quality resolution activities for the products and operating practices.
Determined and recommended appropriate mitigation activities to QA leadership team.

Education

Bachelor's Degree:Technical Management2009Devry University, Decatur, GATechnical Management

Associate Degree:Computer Information Systems2007Griffin Technical College, Griffin, GAComputer Information Systems

Associate Degree:Computer Science2004Gordon College, Barnesville, GAComputer Science

Skills

Analytical skills, Business Process and Analysis, coaching, computer hardware, performance counseling, CSS, decision making, HTML, JavaScript, Dragon (dictation software) , leadership, Access, Excel, Microsoft Office Suite, Microsoft Windows, process management, project management, Citrix, quality assurance, QA, quality control, research, safety, scheduling, software installation, supervising, technical support, technical assistance, troubleshooting

Resume Overview

Companies Worked For:

Providence Health and Services
TEK Systems/Providence Health and Services
TEK Systems/The Boeing Company
Unisys Technical Services
Weyerhaeuser

School Attended

Devry University
Griffin Technical College
Gordon College

Job Titles Held:

IS Support Specialist
Operations Supervisor
Tier II Research Analyst
DELL/Field Technician
Quality Lab Technician

Degrees

Bachelor's Degree : Technical Management 2009
Associate Degree : Computer Information Systems 2007
Associate Degree : Computer Science 2004

IS Support Specialist Resume Example

Resume Score: 90%

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