LiveCareer-Resume

investigation specialist resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Focused Fraud Analyst with highly developed skills that truly shine when identifying anomalies and teaming up with staff members for brainstorming purposes. A valuable and committed professional with dynamic communication and interpersonal skills. Ready to take on a new role with a company where a strong work ethic and calm demeanor will be appreciated.

Skills
  • Data Analysis
  • Fraud Investigations
  • Conflict Management
  • Risk Identification
  • Risk Assessment
  • AML Software
  • Data Security
  • Document Review
  • Internal Policy Implementation
  • Data Interpretation
  • Quality Evaluation
Education and Training
Maynooth University Kildare, Ireland, Expected in 09/2018 Ordinary Bachelor's Degree : Psychology - GPA :
Ballincollig Community School Cork, Ireland, Expected in 08/2013 High School Diploma : - GPA :
Experience
Amazon.Com, Inc. - Investigation Specialist
Shafter, CA, 05/2021 - 11/2021
  • Investigation and elimination of online e-commerce risk
  • Verified the identity, business, financial information of clients to sell on the Amazon platform
  • Conduct quality assurance controls of clients documentation.
  • Taking appropriate action to identify and help to minimize the risk posed by fraud patterns and trends
  • Was provided consistent training on AML & KYC
  • Collaborated with AML officials to analyze transaction data and identify patterns and trends potentially indicative of unethical activity
  • Provided managers with input on company policies and industry best practice standards to suggest enhancements to standard operating procedures.
  • Requested financial documents from customers.
  • Planned and executed compliance audits to check clients were within Amazons policies.
Transport Corporation Of America, Inc. - Customer Service Specialist
Kansas City, MO, 09/2019 - 11/2020
  • Support customers via SMS, email and phone and ensure customer satisfaction.
  • Investigated and identified customer issues and provided solutions.
  • Support my colleagues with any technical, billing or account problems.
  • Rebuilt our internal knowledge base workflow to better assist my colleagues.
  • Built numerous internal knowledge base articles and workflows which are still being used.
  • Built internal fraud prevention and chargeback identification and handling processes.
  • Staying up to date on the recent global telecommunication and technology updates.
  • Educated, coached and mentored numerous new hires in multiple positions.
Avantor - Data Administrator
Paris, KY, 01/2019 - 09/2019
  • Analyze requests to build new parking lots within the internal network and programs, making sure no conflicts arouse.
  • Manage the internal and backend parking lot profile records.
  • Implement changes to parking rates, taxes, and lots per requests from clients.
  • Troubleshoot and resolve parking lot problems.
  • Prioritizes assigned tasks and ensures these are completed on or before the scheduled date of completion.
  • Built numerous internal knowledge base articles and workflows which are still being used.
Bass Pro Shops - Fraud Prevention Specialist
Prattville, AL, 11/2017 - 12/2018
  • Effectively identify high risk orders by conducting relevant reviews of flagged transactions and reports which showed potential suspicious activity.
  • Maintained and authenticated customer information on our database to ensure the accuracy of orders and minimize fraudulent activity.
  • Provided constant feedback on emerging trends on the site in relation to fraudulent patterns and anomalies.
  • Worked directly with engineers and management on improving the system in order to prevent fraudulent activity.
  • Implemented constant security process updates, as well as fraudulent filter changes.
  • Made certain that all chargeback activities are handled in accordance to statutory requirements, as I was the lead fraud specialist.
  • Trained and mentored new agents using new training guides and processes developed by myself, which the company has kept.
  • In the absence of a Supervisor I assisted the department manager in Supervising the Trust and Security department in Ireland for the period of 6 months, assisted in managing 3 agents on a daily basis.
  • Was provided consistent training on AML
  • Once fraud had been confirmed we would work with Visa, Master Card, or PayPal to get the funds back
Shamrock Foods - Product Specialist
Pocatello, ID, 05/2016 - 05/2017
  • Learned about product's technical specifications and accurately explained specifications to my team.
  • Answered inquiries from customers via inbound and outbound phone calls, and emails
  • Investigated and solved the guests or hosts concerns both during or after reservations
  • Assisted my colleagues in answering any questions they had regarding procedure
  • Aided customers in rebooking if reservations did not meet the requirements of Airbnb
  • Created a mentoring environment to assist my colleagues in building their product knowledge, in addition to answering their questions while they assisted hosts and guests during reservations
  • Monitored and assisted my colleagues with any Airbnb process query, so that they could better assist Guests and Hosts
  • Assisted my colleagues daily with any issues they had in the work place.
  • received training in Trust and Safety, and AML.

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Resume Overview

School Attended

  • Maynooth University
  • Ballincollig Community School

Job Titles Held:

  • Investigation Specialist
  • Customer Service Specialist
  • Data Administrator
  • Fraud Prevention Specialist
  • Product Specialist

Degrees

  • Ordinary Bachelor's Degree
  • High School Diploma

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