Integration Specialist Lead Care Specialist Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Orthodontic assistant and Customer Service professional with expertise in communication and teaching. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

  • Clinical Staff Training
  • Social Media Management
  • Administrative Support
  • Office management
  • Organizational skills
  • Software integration
  • Customer Relations
  • Computer skills
  • Orthodontic Assistant 10+ yrs
  • Team building
Work History
Integration Specialist/ Lead Care Specialist, 11/2020 to Current
Department Of Health And Human ServicesSault Sainte Marie, MI,
  • Conducts training and role play sessions for general dentist offices on performing iTero scans, talking about orthodontics in the practice, talking about Invisalign.
  • Provides onsite support for general dentist offices during the integration period, conducting weekly visits to ensure staff is following training protocols.
  • Conducts training and role play sessions for Two Front dental assistants, based on Two Front clinical SOPs.
  • Reports on the success of general dentist offices, including daily updates on the number of scans, upcoming consults, and deliveries.
  • Participates in daily or weekly management team meetings to discuss patient status, census changes, personnel, or staff complaints or concerns.
  • Participates in the recruitment and selection of personnel and assures sufficient staff are hired and fully utilized.
  • Oversees and supervises development and delivery of in-service education to equip staff with sufficient knowledge and skills to provide compassionate, quality care and respect for patient rights.
  • Keep commitments and keep direct supervisor informed of work progress, timetables, and issues.
  • Advocate and assist in maintaining a clean, neat, and cheerful environment where patients feel comfortable.
  • Orthodontic assistant duties ie; Delivery of attachments, Invisalign and Itero scans.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Demonstrated products and specific features at customer locations and special events.
  • Used Carestack software to maintain company database with essential account and patient information.
  • Work as a clinical mentor to internal partners and external partners regarding best demonstrated practices.
Medical Support Assistant, 06/2020 to 10/2020
Kool SmilesElkhart, IN,
  • Ability to operate software in order to enter,modify and retrieve electronic health records.
  • Schedule/ reschedule and cancel medical appointments.
  • Communicate with other members such as pharmacists, social workers, and providers via email/skype in order to provide care in a timely manner.
  • Manage high volume of phone calls.
  • Work independently.
  • Provide great customer service to all.
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments
Office Manager/Orthodontic assistant, 12/2018 to 03/2020
Smile StartCity, STATE,
  • Laid out potential payment plans for patients.
  • Educated patients on dental benefits and coordinated proper payment with insurance companies.
  • Performed administrative duties, including appointment setting and follow up calls
  • Drafted and managed print, online and social media communications designed to promote company brand, image and values.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock level.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Assisted Orthodontist with delivery of invisalign and teeth whitening.
  • Prepped all examination rooms, sterilized equipment and instruments and maintained appropriate tray setup
Traveling Orthodontic Assistant, 01/2013 to 11/2018
Abed OrthodonticsCity, STATE,
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads using Dentrix Software
  • Cleaned and sterilized instruments between patients to protect from infection risks.
  • Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
  • Treated patients by fitting mouth appliances, braces and retainers and checked on progress at each office visit.
  • Took x-rays, photographs and impressions of patients' teeth and mouth
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations
  • Poured and shaped molds from impressions and trimmed molds in grinder
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
Dental Assisting: , Expected in 01/2010
American Career College - Los Angeles, CA
High School Diploma: , Expected in 2006
Hollywood High School - Hollywood, CA
  • COA - Certified Orthodontic Assistant
  • First Aid/CPR Certified
  • Certified Dental Assistant

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Resume Overview

School Attended
  • American Career College
  • Hollywood High School
Job Titles Held:
  • Integration Specialist/ Lead Care Specialist
  • Medical Support Assistant
  • Office Manager/Orthodontic assistant
  • Traveling Orthodontic Assistant
  • Dental Assisting
  • High School Diploma

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