Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Talented senior professional offering proven background in business settings driving organizational change at operational levels. Demonstrated leadership, planning and problem-solving abilities focused on delivering robust, performance-oriented strategies to meet current and expected demands. Seasoned IT professional with exceptional leadership and project management skills. Well-organized, systematic and diplomatic in building consensus and spearheading teams. Specialize in end-to-end systems development/configuration for medium/large complex HRIS implementations and enhancements planning and implementation.

  • Systems and automation applications
  • Spanish language mastery
  • Team management
  • Security systems
  • Planning and coordination
  • Relationship development
  • Business operations
  • Problem resolution
  • Software Implementation
  • Technical Support
  • Issue and conflict resolution
  • Lead generation
  • HRIS applications proficient
  • Project organization
  • Operational improvement
  • Team building
  • Process improvement
  • Customer Implementation
  • Confluence
  • Experience
    02/2020 to 08/2020
    Integration Project Manager Ascension Health Niles, IL,
    • Led team of 5 B2B professionals meeting eBiz Procurement Integration needs.
    • Studied existing procedures and practices to offer optimal leadership to employees and operations when standing in for absent managers.
    • Addressed internal and customer-related issues each day and affected strategic resolutions.
    • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
    • Leveraged ERP software to coordinate and enhance inventory delivery.
    • Responsible for supporting the ideation, execution and evaluation of ePS Workflow Operations solutions.
    03/2014 to 02/2020
    SAS HCM Solution Support Manager Automatic Data Processing Inc. City, STATE,
    • Acted as a trusted advisor and consultant to clients on all modules of ADP's Workforcenow| Payroll, Time and Attendance and HR solution; investigates and professionally troubleshoots software application issues while simultaneously navigating through the on-line application.
    • Work with functional business owners and subject matter experts (SMEs) to gather high level and detailed requirements for Core HCM, Talent & Performance, Benefits, Onboarding, Recruit, Compensation, Advanced Compensation and Payroll features in ADP Workforcenow.
    • Analyzed clients workforce, measure performance, and produce reports based on regulatory or organizational needs for example:• Verify employee setup on mainframe • Look at employee accumulators (last rate and actual amount paid) to troubleshoot errors, facilitate changes required by employee moving • Look at employee taxes for current and prior years
    • Assessed, optimized and elevated operations to target current and expected demands.
    • Cross-trained in every team role to maximize operational knowledge.
    • Perform resolution of post-production tickets within the given SLA for Core HCM, Recruiting, Payroll, Benefits, Compensation, Advanced Compensation, Talent and Performance.
    • Facilitate the migration of changes / fixes from Sandbox to Production, including reports and integrations.
    • Monitor integrations to ensure there are no errors / failures in the delivery.
    • Ensure data is clean in Workday via ongoing governance, reconciliations, and audits.
    • Communicate of all release notes and post-production issue fixes to the business users.
    06/2010 to 03/2014
    Senior Implementation HRIS System Analyst Automatic Data Processing Inc. City, STATE,
    • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
    • Coordinated and implemented network security measures to protect data.
    • Improved reliability of ADP workforce now software, systems, database and order processing.
    • Prepared data examples, runs and views for client meetings.
    • Maintained security and data integrity of databases.
    • Drafted and managed KPI reports to monitor service levels, identify trends and execute root cause analysis.
    • Responsible for assisting with identifying, implementing, and maintaining global HRIS and Payroll system for organizations, identifying the appropriate configuration and modules implementation to support our clients global growth.
    • Spearheaded diverse projects, including data capture, storage, configuration and forecast analysis.
    • Ensure data integrity related to all Human Resources/Payroll information management process and transactions and have primarily accountability for the current HR system
    • Reduced process lags by supervising implementation teams to ensure optimal productivity.
    Education and Training
    Expected in 01/1999
    Bachelor of Science: Information Technology
    University Escuela Politecnica Del Ejercito - Quito - Ecuador,
    Expected in 08/2012
    Fundamental Payroll Certificate: Accounting Technology And Bookkeeping
    American Payroll Association - Atlanta, GA,
    Expected in 10/2016
    CAPM Certificate in Project Management : Project Management
    University of Georgia - Athens, GA
    Expected in 05/2017
    Change Leadership Certificate: Organizational Leadership
    University of Georgia - Athens, GA
    Expected in 12/2019
    Neuro-Linguistic Practitioner: Business Communications
    The Tad James Company - Sidney, Australia,
    Expected in 12/2019
    Certified Life And Business Coaching: Business Management
    The Tad James Company - Sidney, Australia,
    Expected in
    BBA: Business Quantitative Methods
    Oglethorpe University - Atlanta, GA

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    School Attended

    • University Escuela Politecnica Del Ejercito
    • American Payroll Association
    • University of Georgia
    • University of Georgia
    • The Tad James Company
    • The Tad James Company
    • Oglethorpe University

    Job Titles Held:

    • Integration Project Manager
    • SAS HCM Solution Support Manager
    • Senior Implementation HRIS System Analyst


    • Bachelor of Science
    • Fundamental Payroll Certificate
    • CAPM Certificate in Project Management
    • Change Leadership Certificate
    • Neuro-Linguistic Practitioner
    • Certified Life And Business Coaching
    • BBA

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