Talented senior professional offering proven background in business settings driving organizational change at operational levels. Demonstrated leadership, planning and problem-solving abilities focused on delivering robust, performance-oriented strategies to meet current and expected demands. Seasoned IT professional with exceptional leadership and project management skills. Well-organized, systematic and diplomatic in building consensus and spearheading teams. Specialize in end-to-end systems development/configuration for medium/large complex HRIS implementations and enhancements planning and implementation.
Skills
Systems and automation applications
Spanish language mastery
Team management
Security systems
Planning and coordination
Relationship development
Business operations
Problem resolution
Software Implementation
Technical Support
Issue and conflict resolution
Lead generation
HRIS applications proficient
Project organization
Operational improvement
Team building
Process improvement
Customer Implementation
Confluence
Experience
02/2020 to 08/2020
Integration Project ManagerAscension Health – Niles, IL,
Led team of 5 B2B professionals meeting eBiz Procurement Integration needs.
Studied existing procedures and practices to offer optimal leadership to employees and operations when standing in for absent managers.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Leveraged ERP software to coordinate and enhance inventory delivery.
Responsible for supporting the ideation, execution and evaluation of ePS Workflow Operations solutions.
03/2014 to 02/2020
SAS HCM Solution Support ManagerAutomatic Data Processing Inc. – City, STATE,
Acted as a trusted advisor and consultant to clients on all modules of ADP's Workforcenow| Payroll, Time and Attendance and HR solution; investigates and professionally troubleshoots software application issues while simultaneously navigating through the on-line application.
Work with functional business owners and subject matter experts (SMEs) to gather high level and detailed requirements for Core HCM, Talent & Performance, Benefits, Onboarding, Recruit, Compensation, Advanced Compensation and Payroll features in ADP Workforcenow.
Analyzed clients workforce, measure performance, and produce reports based on regulatory or organizational needs for example:• Verify employee setup on mainframe • Look at employee accumulators (last rate and actual amount paid) to troubleshoot errors, facilitate changes required by employee moving • Look at employee taxes for current and prior years
Assessed, optimized and elevated operations to target current and expected demands.
Cross-trained in every team role to maximize operational knowledge.
Perform resolution of post-production tickets within the given SLA for Core HCM, Recruiting, Payroll, Benefits, Compensation, Advanced Compensation, Talent and Performance.
Facilitate the migration of changes / fixes from Sandbox to Production, including reports and integrations.
Monitor integrations to ensure there are no errors / failures in the delivery.
Ensure data is clean in Workday via ongoing governance, reconciliations, and audits.
Communicate of all release notes and post-production issue fixes to the business users.
06/2010 to 03/2014
Senior Implementation HRIS System AnalystAutomatic Data Processing Inc. – City, STATE,
Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
Coordinated and implemented network security measures to protect data.
Improved reliability of ADP workforce now software, systems, database and order processing.
Prepared data examples, runs and views for client meetings.
Maintained security and data integrity of databases.
Drafted and managed KPI reports to monitor service levels, identify trends and execute root cause analysis.
Responsible for assisting with identifying, implementing, and maintaining global HRIS and Payroll system for organizations, identifying the appropriate configuration and modules implementation to support our clients global growth.
Spearheaded diverse projects, including data capture, storage, configuration and forecast analysis.
Ensure data integrity related to all Human Resources/Payroll information management process and transactions and have primarily accountability for the current HR system
Reduced process lags by supervising implementation teams to ensure optimal productivity.
Education and Training
Expected in 01/1999
Bachelor of Science: Information Technology University Escuela Politecnica Del Ejercito - Quito - Ecuador, GPA:
Expected in 08/2012
Fundamental Payroll Certificate: Accounting Technology And Bookkeeping American Payroll Association - Atlanta, GA, GPA:
Expected in 10/2016
CAPM Certificate in Project Management : Project Management University of Georgia - Athens, GA GPA:
Expected in 05/2017
Change Leadership Certificate: Organizational Leadership University of Georgia - Athens, GA GPA:
Expected in 12/2019
Neuro-Linguistic Practitioner: Business Communications The Tad James Company - Sidney, Australia, GPA:
Expected in 12/2019
Certified Life And Business Coaching: Business Management The Tad James Company - Sidney, Australia, GPA:
Expected in
BBA: Business Quantitative Methods Oglethorpe University - Atlanta, GA GPA:
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