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Intaker (Covid Testing) Resume Example

Resume Score: 80%

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INTAKER (COVID TESTING)
Summary

Customer service oriented and professional with over 15 years of experience customer service, healthcare, and account management.

Skills
  • HIPPA
  • OSHA
  • Administrative
  • Benefits
  • Billing
  • Email
  • Fax
  • Front office
  • Insurance
  • Letters
  • Medical Terminology
  • EXCEL
  • Mail
  • Office
  • Microsoft Word
  • Reception
  • Record-keeping
  • Researching
  • Answering phones
  • Telephone
  • Troubleshooting
  • Typing
  • Data Entry
  • Dispatcher
  • Database
Experience
Intaker (Covid Testing) | 02/2021 to 03/2021Company Name - City, State

Gathering information from employees to enter into the database system, get them ready for Covid test, Making telephone calls to inform employees cleared to return back to work, emailing supervisor's and foreman's informing them that their employee have been cleared to return back to work.

Service Desk Tier 1 | 12/2020 to 01/2021Company Name - City, State

Received inbound telephone calls from shipyard employees,providing them with customer service gathering customer's information and to determine the issue, that they were facing with their computer. Doing soft trouble shooting on the computer before getting them over to the next Tier 2.

Dispatcher | 11/2019 to 10/2020Company Name - City, State

Inbound telephone calls from employees that have to take transportation from building to building with in the shipyard or outside that is not walking distance for the employees, dispatch calls to the taxis driver over the radio.

Customer Service Representative | 09/2019 to 11/2019Company Name - City, State

Inbound telephone clarifying customers questions about their water bill, making payment arrangement on the customer's account, setting up new service or canceling service for the customer's, dispatching calls to the tech to customer's property to do service.

Chat Support Specialist | 06/2019 to 09/2019Company Name - City, State

Chatting with customer's informing them on the new Medicaid plans for the state of North Caroline, going over the plans and benefits of the plan that will best fit there family.

Customer Care Specialist | 07/2017 to 05/2019Company Name - City, State

Receive telephone, written, fax, and e-mail inquiries concerning TRICARE eligibility, benefits determinations, and claims adjudication questions or billing problems, Apply appropriate provisions of TRICARE regulations, interpretations, and procedural directives in making determinations on eligibility and benefits to determine appropriate responses to inquiries, Obtain and analyze claims data to determine specific problem area including external communication to obtain data, Communicate with inquirer to determine appropriate authorization or referral of services, Submit claims for adjudication, correction, payment, or review as appropriate, Educate providers on billing requirements of TRICARE to reduce claim problems, Respond to inquirer using various forms of communication (written letter, telephone, web, or email) within time frames to exceed contractual standards, Inform supervisory staff of system problems when identified, researching problems to provide backup data and examples when needed, Elected 1 of 12 dedicated written correspondence agents based on my productivity and accuracy,De-escalated customer issues with proven conflict mediation and problem-solving abilities.

Customer Service Representative | 04/2017 to 05/2017Company Name - City, State

Inbound telephone calls clarifying customer's questions about their devices, doing troubleshooting on the customer's devices, get them to right department so the customer can get there questions clarified or troubleshooting to their device if they need the help, or make appointment for the customer at the store for more help with the device.

Emergency Gas Leak Representative/ Team Lead | 06/2016 to 09/2016Company Name - City, State

Inbound calls for Washington Gas addressing concerned customers smelling gas in their homes, Input orders for dispatch and send technicians out to make the homes safe for our customers, Responsible for leading and assisting agents, assuring that the agents had all necessities to complete their jobs during their shifts, and assisting the assigned supervisor and agents with any questions or concerns.

Internship | 02/2015 to 06/2015Company Name - City, State

Acquired medical knowledge, organization and business skills to perform duties, Scheduling appointments and greeting visitors, composing and transcribing dictated letters, sorting mail, typing up patients charts, medical records filing and updating, and record-keeping, Also perform accounts receivable and payable duties,Aid assist, and perform all other medical assistance duties such as checking blood pressure, drawing blood, checking weight, height and pulse.

Customer Service Representative | 04/2008 to 02/2010Company Name - City, State

Inbound telephone calls from T-Mobile wireless customers, provided detailed explanation of customer's phone bills, and applied the necessary adjustments on the account.

Customer Service Representative | 03/2006 to 11/2007Company Name - City, State

Handled inbound telephone calls from Nextel and Sprint wireless customers, Clarified customers phone bill, providing customers with explanation on major concerns on the customer bill or account, applied the necessary adjustments on the account and created new accounts for new customers.

Debt Collector | 04/2004 to 03/2005Company Name - City, State

Inbound and Outbound calls to address charged off debt with customer's credit cards, Facilitated any customers service's needs, negotiated credit payments and ensure debt to be collected was received on the account.

Receptionist | 06/1999 to 08/1999Company Name - City, State

Responsible for handling front office reception area and administrative duties including greeting guests offering guests refreshments, answering phones, handling company inquiries, and sorting and distributing mail, Also scheduled meetings and travel for executives.

Education and Training
Bryant & Stratton College - - City | Associate Degree in Nursing06/2015

Completed course work to include Medical Terminology, Anatomy and Physiology, Medical office Systems, Legal and Ethics in Healthcare, and Insurance Billing and Coding.

Phoebus High School - - City,State | | High School Diploma06/1999
Certifications

CPR, HIPPA, MICROSOFT WORD, EXCEL, EMR, OSHA

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Bryant & Stratton College
  • Phoebus High School

Job Titles Held:

  • Intaker (Covid Testing)
  • Service Desk Tier 1
  • Dispatcher
  • Customer Service Representative
  • Chat Support Specialist
  • Customer Care Specialist
  • Emergency Gas Leak Representative/ Team Lead
  • Internship
  • Debt Collector
  • Receptionist

Degrees

  • Bryant & Stratton College - City | Associate Degree in Nursing
    Phoebus High School - City , State | High School Diploma

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