Customer service oriented and professional with over 15 years of experience customer service, healthcare, and account management.
Gathering information from employees to enter into the database system, get them ready for Covid test, Making telephone calls to inform employees cleared to return back to work, emailing supervisor's and foreman's informing them that their employee have been cleared to return back to work.
Received inbound telephone calls from shipyard employees,providing them with customer service gathering customer's information and to determine the issue, that they were facing with their computer. Doing soft trouble shooting on the computer before getting them over to the next Tier 2.
Inbound telephone calls from employees that have to take transportation from building to building with in the shipyard or outside that is not walking distance for the employees, dispatch calls to the taxis driver over the radio.
Inbound telephone clarifying customers questions about their water bill, making payment arrangement on the customer's account, setting up new service or canceling service for the customer's, dispatching calls to the tech to customer's property to do service.
Chatting with customer's informing them on the new Medicaid plans for the state of North Caroline, going over the plans and benefits of the plan that will best fit there family.
Receive telephone, written, fax, and e-mail inquiries concerning TRICARE eligibility, benefits determinations, and claims adjudication questions or billing problems, Apply appropriate provisions of TRICARE regulations, interpretations, and procedural directives in making determinations on eligibility and benefits to determine appropriate responses to inquiries, Obtain and analyze claims data to determine specific problem area including external communication to obtain data, Communicate with inquirer to determine appropriate authorization or referral of services, Submit claims for adjudication, correction, payment, or review as appropriate, Educate providers on billing requirements of TRICARE to reduce claim problems, Respond to inquirer using various forms of communication (written letter, telephone, web, or email) within time frames to exceed contractual standards, Inform supervisory staff of system problems when identified, researching problems to provide backup data and examples when needed, Elected 1 of 12 dedicated written correspondence agents based on my productivity and accuracy,De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Inbound telephone calls clarifying customer's questions about their devices, doing troubleshooting on the customer's devices, get them to right department so the customer can get there questions clarified or troubleshooting to their device if they need the help, or make appointment for the customer at the store for more help with the device.
Inbound calls for Washington Gas addressing concerned customers smelling gas in their homes, Input orders for dispatch and send technicians out to make the homes safe for our customers, Responsible for leading and assisting agents, assuring that the agents had all necessities to complete their jobs during their shifts, and assisting the assigned supervisor and agents with any questions or concerns.
Acquired medical knowledge, organization and business skills to perform duties, Scheduling appointments and greeting visitors, composing and transcribing dictated letters, sorting mail, typing up patients charts, medical records filing and updating, and record-keeping, Also perform accounts receivable and payable duties,Aid assist, and perform all other medical assistance duties such as checking blood pressure, drawing blood, checking weight, height and pulse.
Inbound telephone calls from T-Mobile wireless customers, provided detailed explanation of customer's phone bills, and applied the necessary adjustments on the account.
Handled inbound telephone calls from Nextel and Sprint wireless customers, Clarified customers phone bill, providing customers with explanation on major concerns on the customer bill or account, applied the necessary adjustments on the account and created new accounts for new customers.
Inbound and Outbound calls to address charged off debt with customer's credit cards, Facilitated any customers service's needs, negotiated credit payments and ensure debt to be collected was received on the account.
Responsible for handling front office reception area and administrative duties including greeting guests offering guests refreshments, answering phones, handling company inquiries, and sorting and distributing mail, Also scheduled meetings and travel for executives.
Completed course work to include Medical Terminology, Anatomy and Physiology, Medical office Systems, Legal and Ethics in Healthcare, and Insurance Billing and Coding.
CPR, HIPPA, MICROSOFT WORD, EXCEL, EMR, OSHA
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