Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Motivated Customer Service Representative with over 20 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Spanish.

Personable Customer Service professional offering over 20 years of experience resolving account and service concerns for policyholders.

Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Hardworking Insurance Agent bringing 20 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Skills
  • Account management
  • Sales expertise
  • Staff education and training
  • Service standard compliance
  • Professional telephone demeanor
  • Complaint resolution
  • Multi-line phone talent
  • Recordkeeping strengths
Work History
07/2006 to Current Insurance Customer Service Representative Conn's, Inc. | Madison, TN,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Incorporated cross-selling and upselling techniques to generate sales and profits and increase referral retention rates
  • Maintained current product knowledge to meet customer needs and increase sales.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Encouraged policyholders to submit referrals to increase client base.
  • Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
  • Verified and updated customer contact details in QQ Catalyst to build and maintain accurate customer database.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
  • Met all customer call guidelines including service levels, handle time and productivity.
11/2000 to 06/2006 Insurance Customer Service Representative Conn's, Inc. | Port Richey, FL,
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Encouraged policyholders to submit referrals to increase client base.
  • Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
  • Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
  • Submitted claims and initiated damage appraisal to facilitate claims process for policyholders.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
08/1994 to 11/2000 Head Teller Renasant | Crystal Springs, MS,
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Maintained balancing record with 100% rate of accuracy.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
02/2019 to Current Legal Assistant Progressive | Hays, KS,
  • Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
  • Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Interviewed and prepared intake sheets for clients in Spanish and English.
  • Created intake sheets for English and Spanish clients and conducted interviews in both languages.
  • Handled office scheduling and made notes for deadlines, motions and other important dates.
Education
Expected in 06/1990 High School Diploma | Washington Irving High School, New York, NY, GPA:
  • Majored in International Studies
Expected in 08/2021 Associate of Science | Paralegal Miami Dade College, Miami, FL GPA:
Certifications
  • Licensed Customer Service Representative for the State of Florida

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

81Good

resume Strength

  • Length
  • Personalization
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended

  • Washington Irving High School
  • Miami Dade College

Job Titles Held:

  • Insurance Customer Service Representative
  • Insurance Customer Service Representative
  • Head Teller
  • Legal Assistant

Degrees

  • High School Diploma
  • Associate of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: