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Installation Specialist II Resume Example

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INSTALLATION SPECIALIST II
Summary

Very dedicated and accomplished Installation Specialist, with the ability to pinpoint areas for improvement and redesign. Strong customer service skills based on the understanding of the standard application and expectations to the clients. I have the ability to plan a workload and prioritize to meet deadlines. Strong communication skills including telephone and verbal skills to communicate with the client and project resources. I am in search of a growing organization where I can make use of my knowledge, expertise and skills in the area of installing software, examining contracts, billing, warranties, in addition to excellent communication and leadership skills. With more than Twenty years of experience in various positions.

Highlights
  • Microsoft Office Software (XP, 2002, 2003, 2007)
  • Microsoft Windows, XP, 2000, Vista
  • Outlook 2010
  • Impact / Oracle
  • Clarify / Saleforce
  • Nexus Console
  • Excel / Word Docs
  • Cambar / Scopes
Experience
CDK Global ADP Installation Specialist II 08/2011 to Current
  • Coordinate project milestones to ensure accuracy of all aspects of client setups within a timeline Loaded and quality tested software on Dealer Management System to ensure all software applications loaded properly Ensured the release and arrival of equipment during the implementation process Researched and mitigated problems for software and equipment during implementation Backlog Management, to include releasing of equipment to meet field Service dates, install client software, initiate client billing Maintain Impact database for Sarbanes Oxley audit accuracy Update multiple share point sites to ensure cohesive information to other groups Setup manufacturer tapes to include parts pricing tapes, automated labor time guides and vehicle management tapes Collaborate with various departments to ensure project timeline is met Provide front line support with Client Account Manager to help insure client needs are met.
Sears Commercial Sales Call Center Augusta, GA Customer Service Specialist 06/1991 to 08/2011
  • Corporate/File Administration/Order Management Responsible for any freight lane/and product issues Arrange/Schedule new delivery dates Gathered information to create reports Processed applications and set up new accounts while working with the credit department to remedy application discrepancies Requested / Input customer adjustments and/or check requests where applicable Created work orders for product insulation Reconciled Installer Invoices for Payment Maintain Purchase Order Files and released when requested by Customer Verified Orders Shipped and Received Followed up on Late due in Product from Vendors Performed other duties as required or as deemed necessary.
Sears Commerical Sales Augusta, GA Team Leader 08/1991 to 08/2011
  • Prepared schedules/ Maintained/ Monitored Attendance Issues Communicated daily work assignments with associates Assisted in Outside Sales Training/ Training Presentations Business Company Travel Implemented Training Process/ Guidelines for External and Internal Use Attended Sales calls to Recruit new Customers Assists with training issues as identified through daily interaction with associates Serves as a point of contact for coaching and developing associates in the handling of escalated issues Accountable for accurately completing the assigned responsibilities in a timely manner as defined by management Uses appropriate empowerment and acquired skills to minimize expense Ensures order processing occurs in a timely manner in an effort to meet customer's requested delivery.
AAFES Fort Gordon, GA Merchandise Resolution Rep 03/1989 to 05/1991
  • Responsible for processing returns and exchanges Scheduled service calls, scheduled redelivery and exchange date Processed monetary adjustments Negotiated Return by offering an allowance instead of a Return Accounting Department Rep Released cash orders.
  • Prepared Bank Deposits.
  • Processed refunds and check stop payments Processed Credits and Re-billing Invoiced Open credits for Returned Product Researched issues when necessary and validates check requests from vendors.
  • Reconciled COD over and short, and check sold amounts.
  • Monitored NSF checks and follows up with Certegy.
  • Requested and Collected Payments for NSF Checks and Fees Input new/ incoming Returned Checks (NSF) Processed SSN into CRW to stop check writing Privileges Processed Returned Check Notifications for Daily Pickups Processed a Daily /Monthly and YTD Total of Returned checks Submitted unpaid Check Payments for Collections and Write Offs Called Customer as follow up for payment of Returned Check.
Education
Diploma Onancock High School, Onancock, VA
Skills

Accounting, billing, Clarify, coaching, credit, Client, database, delivery, insulation, Excel, exchange, Microsoft Office Software, Outlook, share point, Microsoft Windows, 2000, Word, NSF, Oracle, Order Management, Outside Sales, Presentations, pricing, quality, Sales, Sarbanes Oxley, Vista

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Resume Overview

Companies Worked For:

  • CDK Global ADP
  • Sears Commercial Sales Call Center
  • Sears Commerical Sales
  • AAFES

School Attended

  • Onancock High School

Job Titles Held:

  • Installation Specialist II
  • Customer Service Specialist
  • Team Leader
  • Merchandise Resolution Rep

Degrees

  • Diploma

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