Perceptive Customer Service Manager who cultivates positive customer relationships through clear and helpful communication. Ambitious Customer Service Manager with 15+ years of experience with managing complex projects and driving productivity improvement.
Skills
Project management
Effective leader
Budget development
Staff training/development
Efficient multi-task
Quick learner
Proficient in cash management
Shipping and receiving professional
Strategic sales knowledge
Credit card processing
Natural leader
Problem solving ability
Equipment installation
Carpentry
Blueprints and schematics
Residential construction
Work History
Installation Repair Technician, 07/2018 to Current Alteva – Cleveland, OH,
Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime
Drive and inspect vehicle to ensure it's operational improvements that resulted in significant savings and improved profit margins
Evaluated quality problems and install GPS to identify and resolve issues
Adhered to established policies, procedures and compliance for satisfactory audit rating
Maintained and repaired facilities, equipment and tools to ensure operational readiness, safety and cleanliness
Produced parts and assemblies quickly and efficiently within tolerances
Measured dimensions to determined new technique to install Air compression to all mechanics work stations, increasing workflow to 100%
Technical Operator, 06/2016 to 07/2018 Aptar Group – Orlando, FL,
Established all safety rules and uses proper safety equipment at all times
Increase performance with high speed technical advanced equipment
Operating taping, labeling, and packing machines for finished rolled goods
Performed quality checks with calipers and tape measures
Maintains quality standards for products being loaded and shipped
Prevented equipment breakdowns with hands-on and proactive management style
Implemented cost-control and safety updates to modernize operations
Department Supervisor, 05/2012 to 11/2015 Continental – Marietta, GA,
Assigned appropriate manufacturing supervisor, assembler and operator duties
Successfully managed production activities so all orders were shipped on time
Investigated and implement ideas for quality improvement, increased productivity and cost reduction
Managed documentation of and training on production procedures and work instructions
Maintained and communicated daily productivity and shipment reports for all departments
Verified that all process control parameters were being documented and followed at all times
Planned, directed, coordinated and assigned manpower to meet aggressive production schedules
Routinely improved product quality and reduced delivery costs
Created and updated department work instructions and reports on regular basis
Addressed all personnel issues promptly and professionally
Addressed all personnel issues promptly and professionally
Tagged all inbound merchandise with receiving date
Redirected shipments en route in response to customer requests
Coordinated with freight forwarders to expedite international shipments
Loaded and unloaded pieces into boxes for shipment
Maximized sales by shipping on time and accurately
Increase Department inventory and sales from 1.75 Million deficit to positive $325.000
Sales Associate, 2006 to 09/2011 Baker Distributing Company – Orange City, FL,
Repair, replace damaged or worn parts. Dismantle and reassemble heavy equipment using hoists and hand tools
Test mechanical products and equipment after repair or assembly to ensure proper performance and compliance with manufacturers specifications
Clean, lubricate, and perform other routine Maintenance work on equipment and vehicles . Fit bearings to adjust, repair, or overhaul mobile mechanical, hydraulic, and pneumatic equipment
Operate and inspect machines or heavy equipment to diagnose defects. Schedule Maintenance for industrial machines and equipment, and keep equipment service records
Adjust, maintain, and repair over 50 cars monthly and replace sub-assemblies, such as transmissions, crawler heads, using hand tools, jacks, cranes. Repair, replace damaged or worn parts
Disassembled engines and repaired or replaced defective parts
Repaired, replaced and adjusted brakes and brake pads
Removed dents, filled in cracks and painted car exteriors to restore appearance and condition
Tested vehicles and their components systems
Operated equipment such as infrared engine analyzers, compression gauges.
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