Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Perceptive Customer Service Manager who cultivates positive customer relationships through clear and helpful communication. Ambitious Customer Service Manager with 15+ years of experience with managing complex projects and driving productivity improvement.

  • Project management
  • Effective leader
  • Budget development
  • Staff training/development
  • Efficient multi-task
  • Quick learner
  • Proficient in cash management
  • Shipping and receiving professional
  • Strategic sales knowledge
  • Credit card processing
  • Natural leader
  • Problem solving ability
  • Equipment installation
  • Carpentry
  • Blueprints and schematics
  • Residential construction
Work History
Installation Repair Technician, 07/2018 to Current
AltevaCleveland, OH,
  • Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime
  • Drive and inspect vehicle to ensure it's operational improvements that resulted in significant savings and improved profit margins
  • Evaluated quality problems and install GPS to identify and resolve issues
  • Adhered to established policies, procedures and compliance for satisfactory audit rating
  • Maintained and repaired facilities, equipment and tools to ensure operational readiness, safety and cleanliness
  • Produced parts and assemblies quickly and efficiently within tolerances
  • Measured dimensions to determined new technique to install Air compression to all mechanics work stations, increasing workflow to 100%
Technical Operator, 06/2016 to 07/2018
Aptar GroupOrlando, FL,
  • Established all safety rules and uses proper safety equipment at all times
  • Increase performance with high speed technical advanced equipment
  • Operating taping, labeling, and packing machines for finished rolled goods
  • Performed quality checks with calipers and tape measures
  • Maintains quality standards for products being loaded and shipped
  • Prevented equipment breakdowns with hands-on and proactive management style
  • Implemented cost-control and safety updates to modernize operations
Department Supervisor, 05/2012 to 11/2015
ContinentalMarietta, GA,
  • Assigned appropriate manufacturing supervisor, assembler and operator duties
  • Successfully managed production activities so all orders were shipped on time
  • Investigated and implement ideas for quality improvement, increased productivity and cost reduction
  • Managed documentation of and training on production procedures and work instructions
  • Maintained and communicated daily productivity and shipment reports for all departments
  • Verified that all process control parameters were being documented and followed at all times
  • Planned, directed, coordinated and assigned manpower to meet aggressive production schedules
  • Routinely improved product quality and reduced delivery costs
  • Created and updated department work instructions and reports on regular basis
  • Addressed all personnel issues promptly and professionally
  • Addressed all personnel issues promptly and professionally
  • Tagged all inbound merchandise with receiving date
  • Redirected shipments en route in response to customer requests
  • Coordinated with freight forwarders to expedite international shipments
  • Loaded and unloaded pieces into boxes for shipment
  • Maximized sales by shipping on time and accurately
  • Increase Department inventory and sales from 1.75 Million deficit to positive $325.000
Sales Associate, 2006 to 09/2011
Baker Distributing CompanyOrange City, FL,
  • Repair, replace damaged or worn parts. Dismantle and reassemble heavy equipment using hoists and hand tools
  • Test mechanical products and equipment after repair or assembly to ensure proper performance and compliance with manufacturers specifications
  • Clean, lubricate, and perform other routine Maintenance work on equipment and vehicles . Fit bearings to adjust, repair, or overhaul mobile mechanical, hydraulic, and pneumatic equipment
  • Operate and inspect machines or heavy equipment to diagnose defects. Schedule Maintenance for industrial machines and equipment, and keep equipment service records
  • Adjust, maintain, and repair over 50 cars monthly and replace sub-assemblies, such as transmissions, crawler heads, using hand tools, jacks, cranes. Repair, replace damaged or worn parts
  • Disassembled engines and repaired or replaced defective parts
  • Repaired, replaced and adjusted brakes and brake pads
  • Removed dents, filled in cracks and painted car exteriors to restore appearance and condition
  • Tested vehicles and their components systems
  • Operated equipment such as infrared engine analyzers, compression gauges.
Electrical / Commercial Diploma: Electrical, Expected in 2016
Pennco Tech - Bristol, PA,
  • Able to read blueprints
  • Able to install 100/200 amp services
  • Ability to read schematics and wiring diagrams
  • Able to install receptacles and switches
  • Able to bend conduit
  • Knowledge of residential and commercial wiring and layout
  • Knowledge of multi-phase power, motors and controls
  • Install residential-commercial services up to 200/400
  • Rough in-house wiring circuits
  • Door-bell/Intercom
  • Cable TV and Telephone connections
  • Control wiring/HID lighting/Track lighting
  • Ladder Safety
High School Diploma: , Expected in 1986
Balboa High School - Panama,
  • CDL Truck Driver
  • Electrical/Commercial
  • Ladder Safety
  • United States Army Training Center Engineer
Additional Information

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School Attended

  • Pennco Tech
  • Balboa High School

Job Titles Held:

  • Installation Repair Technician
  • Technical Operator
  • Department Supervisor
  • Sales Associate


  • Electrical / Commercial Diploma
  • High School Diploma

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