SEARCH

Infromation System Coordination Specialist Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
INFROMATION SYSTEM COORDINATION SPECIALIST
Summary
Skills
  • Software management
  • Network administration
  • System diagnostics
  • Equipment maintenance
  • Microsoft Office
  • Working collaboratively
  • Planning
  • Multitasking
  • Problem resolution
  • Time management
  • Data management
  • Work ethic
  • Supervision
  • Knowledgeable in state systems
  • Application assessment
  • Analytical
  • Reliable and trustworthy
Experience
Company Name | City, StateInfromation System Coordination Specialist04/2016 - Current
  • Fielded user requests and queries to deliver troubleshooting services and implement corrective actions.
  • Maintained problem resolution procedures, tracking QA support to document and address IT deviations and monitor information system performance.
  • Evaluated and interpreted service requests, issuing recommendations to assist planning, organization and expansion of large-scale projects.
  • Supported IT inspections based on internal and regulatory requirements.
  • Compiled trend reports to proactively assess technology issues and threshold compliance.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Coordinated ongoing performance assurance for software applications and automated performance test scripts.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
  • Handled large volume of phone calls, chat and emails in support of Mainframe, ANSWER and CURAM.
  • Managed user profiles, security access and shared file structures.
Company Name | City, StateCashier / Customer Service Manager10/2014 - Current
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Worked with front end managers to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Supervised and trained customer service team members to provide exceptional service.
  • Trained new employees on company policies, procedures, scanning and bagging techniques and customer service standards.
  • Received payments for utility bills, credit card payments, and gift card uploads and issued receipts.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Operated cash register, collected payments and provided accurate change.
  • Inspected items for damage and obtained replacements for customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Trained new employees in cashiering procedures, offering assistance in resolving recalled merchandise issues.
  • Resolved issues with cash registers, card scanners and printers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Resolved issues regarding customer complaints and escalated worsening concerns to upper management for remediation.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Helped customers find specific products, answered questions and offered product advice.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Assisted customer service manages with completing end-of-day counts and securing funds to prevent loss or theft.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
Company Name | City, StateComputer System Support 04/2011 - 04/2016
  • Improved program operations by incorporating feedback from employees, managers and consumers.
  • Kept records organized and current with daily attention to updates and maintenance needs.
  • Coordinated community resources, including healthcare, mental health, insurance and food stamps.
  • Prioritized tasks to meet timelines for policy and program initiatives.
  • Engaged closely with program participants to uncover issues, determine appropriate solutions and offer assistance.
  • Created and implemented policies designed to help evaluate new programs.
Company Name | City, StateProgram Eligibility Specialist12/1996 - 04/2011
  • Used appropriate interviewing techniques in accordance with applicable policy.
  • Assessed information to ensure eligibility for all available services offered by the state.
  • Authorized and/or deneid services with a 97% or above payment accuracy rate based on applicable policy interpretations for al programs.
  • Completed 2nd party reviews to ensure 90% procedural correctness for other workers.
  • Prepared, attended and testified during agency fair hearings and administrative disqualification hearings.
  • Acted as lead worker and facilitated staff meetings and workshops.
  • Maintained a high level of confidentality on all applications and services.
Education and Training
University Of Phoenix | CityMaster of Science in Management Information Systems11/2014
University Arkansas At Pine Bluff | CityBachelor of Science in Business Administration05/1992
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • University Of Phoenix
  • University Arkansas At Pine Bluff

Job Titles Held:

  • Infromation System Coordination Specialist
  • Cashier / Customer Service Manager
  • Computer System Support
  • Program Eligibility Specialist

Degrees

  • Master of Science in Management Information Systems
    Bachelor of Science in Business Administration

Similar Resumes

View All
Training-Coordination-Manager-resume-sample

Training Coordination Manager

Bothell, Washington