Infromation System Coordination Specialist Resume Example
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INFROMATION SYSTEM COORDINATION SPECIALIST
Summary
Skills
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Experience
Community Action Partnership Of San Luis Obispo County | Shafter , CAInfromation System Coordination Specialist04/2016 - Current
- Fielded user requests and queries to deliver troubleshooting services and implement corrective actions.
- Maintained problem resolution procedures, tracking QA support to document and address IT deviations and monitor information system performance.
- Evaluated and interpreted service requests, issuing recommendations to assist planning, organization and expansion of large-scale projects.
- Supported IT inspections based on internal and regulatory requirements.
- Compiled trend reports to proactively assess technology issues and threshold compliance.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Coordinated ongoing performance assurance for software applications and automated performance test scripts.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
- Handled large volume of phone calls, chat and emails in support of Mainframe, ANSWER and CURAM.
- Managed user profiles, security access and shared file structures.
Walmart | City , STATECashier / Customer Service Manager10/2014 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Worked with front end managers to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
- Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
- Supervised and trained customer service team members to provide exceptional service.
- Trained new employees on company policies, procedures, scanning and bagging techniques and customer service standards.
- Received payments for utility bills, credit card payments, and gift card uploads and issued receipts.
- Properly verified customer identification for alcohol or tobacco purchases.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Operated cash register, collected payments and provided accurate change.
- Inspected items for damage and obtained replacements for customers.
- Welcomed customers, offering assistance to help find necessary store items.
- Trained new team members in cash register operation, stock procedures and customer service.
- Trained new employees in cashiering procedures, offering assistance in resolving recalled merchandise issues.
- Resolved issues with cash registers, card scanners and printers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Resolved issues regarding customer complaints and escalated worsening concerns to upper management for remediation.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Helped customers find specific products, answered questions and offered product advice.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Assisted customer service manages with completing end-of-day counts and securing funds to prevent loss or theft.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
Arkansas Department Of Human Services | City , STATEComputer System Support 04/2011 - 04/2016
- Improved program operations by incorporating feedback from employees, managers and consumers.
- Kept records organized and current with daily attention to updates and maintenance needs.
- Coordinated community resources, including healthcare, mental health, insurance and food stamps.
- Prioritized tasks to meet timelines for policy and program initiatives.
- Engaged closely with program participants to uncover issues, determine appropriate solutions and offer assistance.
- Created and implemented policies designed to help evaluate new programs.
Arkansas Department Of Human Services | City , STATEProgram Eligibility Specialist12/1996 - 04/2011
- Used appropriate interviewing techniques in accordance with applicable policy.
- Assessed information to ensure eligibility for all available services offered by the state.
- Authorized and/or deneid services with a 97% or above payment accuracy rate based on applicable policy interpretations for al programs.
- Completed 2nd party reviews to ensure 90% procedural correctness for other workers.
- Prepared, attended and testified during agency fair hearings and administrative disqualification hearings.
- Acted as lead worker and facilitated staff meetings and workshops.
- Maintained a high level of confidentality on all applications and services.
Education and Training
University Of Phoenix | CityMaster of Science in Management Information Systems11/2014
University Arkansas At Pine Bluff | CityBachelor of Science in Business Administration05/1992
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Resume Overview
School Attended
- University Of Phoenix
- University Arkansas At Pine Bluff
Job Titles Held:
- Infromation System Coordination Specialist
- Cashier / Customer Service Manager
- Computer System Support
- Program Eligibility Specialist
Degrees
- Master of Science in Management Information Systems
Bachelor of Science in Business Administration
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