LiveCareer-Resume

information technology specialist resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Motivational leader and organizational problem-solver with team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Very Proficient with technology and always finding new ways to simplify task bringing great Quality, time management, and great results. straight A college student with excellent work ethic like never seen before. I care deeply about the company's success and leading others to be successful not just at work but in life also. Experienced in a wide variety of different types of work. Traveled to over 40 states and experienced different cultures.

Skills
  • Presentations
  • Software licenses and patches
  • Permissions management
  • Hardware updates
  • Security oversight
  • Hardware diagnostics
  • Call Center Operations
  • Hardware upgrades
  • LAN/WAN
  • Technical Troubleshooting
  • MS Office proficiency
  • DHCP/DNS Ethernet and Firewall proficient
  • Hardware and Peripherals
  • Antivirus Software
  • Linux Programming and Administration
  • Windows XP/Vista
  • Customer support needs assessment
  • Project coordination
  • Root cause analysis
  • Document management
Education and Training
Arkansas State University Newport Marked Tree, AR, Expected in 10/2016 Technical Certificate : Collision Repair And Refinishing - GPA :
Purdue University Global Online, Expected in Bachelor of Science : Cyber Security - GPA :
US Army Signal School Fort Gordon GA, Expected in : Information Technology - GPA :
US Army Basic Leadership Starke, FL, Expected in : Organizational Leadership - GPA :
Experience
Department Of Justice - Information Technology Specialist
Pocatello, ID, 12/2018 - Current
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Kept hardware and software systems current with latest patches and current licenses.
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
  • Maintained and controlled server room, wireless network and server infrastructure.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Built and maintained successful relationships with service providers, vendors, dealers and consumers.
  • Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
  • Mentored other technologists and support professionals to provide professional development and skill enhancement.
  • Developed online documentation for common processes for both support staff and end-users.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Increased overall company performance through improved IT uptime and cost reductions.
  • Performed continuous assessments of network structure, business content filters and security firewalls.
  • Executed scripts to communicate with back-end servers and provide real-time updates.
  • Authored and distributed training manuals for handheld computers and devices used by staff.
Foundation Capital - Customer Engineer
San Antonio, TX, 04/2021 - 02/2022
  • Conducted troubleshooting and equipment repair services to address customer complaints and assist problem resolution.
  • Handled emergency hardware system repairs, identifying defective components, replacing parts and assisting rebuilds.
  • Fielded customer service requests to aid problem resolution.
  • Led infrastructure installation and preventive maintenance efforts to improve operational efficiency.
  • Delivered highest level of support, assistance and professionalism to each customer to uphold company commitment to service.
  • Educated customers by explaining technology issues in easy-to-understand terminology.
  • Handled issues by phone and email at help desk and provided general support, bug fixes, product updates and configurations.
  • Installed wiring, cabling and devices to establish, repair and improve network operations.
  • Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
  • Configured hardware devices and software settings to optimize network performance.
  • Trained team members and users in newly implemented and emerging technology to enhance business productivity.
  • Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
  • Updated and reconfigured existing and new computers with current software and operating systems.
  • Imaged OS and software deployments throughout system and addressed implementation concerns.
Abb Ltd - Field Service Technician
Albuquerque, NM, 09/2019 - 11/2020
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Operated hand tools and power equipment according to corporate safety procedures.
  • Minimized customer callbacks and equipment failure by reviewing job upon completion.
  • Communicated with vendors, upper management and peers.
  • Mentored and trained new employees on processes, flow and safety procedures.
  • Trained customers on equipment after installation.
  • Performed annual and preventive system service maintenance.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Handled telephone support calls to determine issues and provide solutions.
  • Traveled to 4 field locations per month to evaluate equipment and performance.
  • Reviewed blueprints and manuals to repair and restore optimal functionality.
Company Name - Aftermarket Technical Support
City, State, 05/2019 - 08/2019
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Reviewed technical drawings for accuracy and thorough compliance with outlined design requirements, verifying feasibility of production within budgetary and timeline limitations.
  • Transformed conceptualized ideas into designs, sketches, blueprints and technical diagrams for technician and contractor review and implementation.
  • Collaborated with management personnel to understand desired uses and practical applications of parts and systems diagrammed.
  • Developed diagrams and specifications for specialized tools, parts and equipment components, consulting technical manuals and reference texts to emphasize utility to technicians.

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Resume Overview

School Attended

  • Arkansas State University Newport
  • Purdue University Global
  • US Army Signal School
  • US Army Basic Leadership

Job Titles Held:

  • Information Technology Specialist
  • Customer Engineer
  • Field Service Technician
  • Aftermarket Technical Support

Degrees

  • Technical Certificate
  • Bachelor of Science
  • Some College (No Degree)
  • Some College (No Degree)

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