Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Skilled Information Technology Specialist with over 20 years of experience in information systems and customer support services. A mobile device support specialist with experience in supporting mobile deployment for secure operations. An eager and fast learner with expertise driving initiatives in troubleshooting desktop applications and hardware devices. An experience Database Administrator with knowledge in database operations and front-end client support. An independently Information Technology Specialist task with configuring and testing hardware to meet security requirements for enterprise integration. A seasoned professional who maintains technology skills to support customers with network services and desktop application support. A System Analyst with over 8 years of experience in assessing and advancing systems to align with customer demands. A proven Telecommunication Representative, able to provide and support desktop communication with custom group services. A certified Information Technology Specialist that constantly trains in the latest trends to support future IT requirements.

  • Customer service
  • Servers expertise
  • System upgrades
  • Hardware knowledge
  • Database administration
  • Technical consulting
  • Troubleshooting
  • Mobile devices
  • Application support
  • Hardware installation
  • Software installation
  • System security
Work History
05/2020 to Current Information Technology Specialist Oklahoma Employees Credit Union | Oklahoma City, OK,

Configure and install workstations for Windows and Macintosh desktops and laptops.

Installs and configures unique devices to interface with operating systems, applications and utilities.

Work with senior Information Technology specialist in configuring, maintaining and troubleshooting Active Directory Domain services and network infrastructure equipment for LAN/WAN connectivity.

Provide desktop users support in solving problems related to hardware or peripherals equipment.

Install and configure mobile device software for integration of mobile apps for cloud services

06/2011 to 09/2019 Information System Coordinator Oklahoma Employees Credit Union | Witcher, OK,
  • Successfully performed assignment of desktop support technician by providing first-line support in resolving all technical issues; resulting in 95% uptime of all computers
  • Troubleshoot software errors and hardware malfunctions by performing troubleshooting analysis to isolate root cause. Document testing and analysis to develop solution to correct errors or malfunction, thus maintaining 98% organization computer readiness
  • Automate routing task using PowerShell scripts to backup user data and distribute desktop applications. Perform installation/uninstall of packages to maintain operating systems (100%)
  • Troubleshoot networking devices to resolve network or connectivity problems, install or replace network hardware to support network services to maintain data processing operations (100%)
  • Telecommunications Representative, process telecommunication request for landline and mobile devices. Provide detail statement of work of telecommunications services, complete post work verifications to finalize work to achieve customer satisfaction rate of 100%
  • Account for all computers, mobile devices, and communications equipment, perform monthly physical inventory to achieve 0% loss of government property
  • Provide customer assistance in setup and configuration of software automation. Troubleshoot communication equipment to diagnose and repair hardware for operational use or business presentation to large audiences, thus maintaining 95% customer service rating
  • Deploy network Multi-Function Device (MFD), install and configure MFD for network printing/scanning services to support users on enterprise. Provide easy instructions on secure scanning of documents. Demonstrate step-by-step instructions and hands-on training of installation of desktop printer to support all printing/scanning requirements (100%)
  • Install Virtual Private Network (VPN) software to support users that are on temporary assignment or in remote locations. Configure VPN connection profiles to allow easy use and secure connection to enterprise network and resources. Teach and provide easy step-by-step instructions in proper use of enterprise VPN software. Personnel trained (100%)
  • Apply technical education and experience to systematically identify enterprise wide or local issues. Resolve all technical problems, or escalate trouble ticket that are beyond scope of administrative desktop authority, report and process all trouble tickets to completion (100%)
  • Train and mentor users in operating systems and computer applications to increase productivity and to empower users in developing innovative ways to expedite data processing by 50%
  • Maintain training record, CompTIA Security+, annual Cyber Security training, Personal Identifiable Information (PII), completed 100%
  • Write and communicate general information to users of varying knowledge of information technology, produce tutorials or PowerPoint presentations to communicate to lay audience technical practices to support training on solving routine issues to develop user confidence and independence
04/1995 to 05/2011 Information Technology Specialist Base Supply Branch, AC/S G-4 | City, STATE,
  • Successfully managed data center and maintained 98% uptime
  • Designed and developed online shopping cart for unit supply orders and increased sales by 40%
  • Install, configure, enterprise database for record transaction and data retention, thus reducing paper processing by 60%
  • Administered and maintained Relational Database Manage System, configures and sustained database security, wrote and develop database queries, develop database backup and restoration procedures, thus reducing database backup or restoration time by 80%
  • Information Systems Coordinator, first line of support in troubleshooting desktop computers, hardware, operating system, and desktop application, reduced trouble tickets by 90%
  • Field Service Technician, first line of support in troubleshooting desktop computers, hardware, operating system, and desktop application, reduced trouble tickets by 90%
  • Train and mentor employees in web development and programming using Dot-Net, JavaScript, Cascading Style Sheets, and Structured Query Language, resulting in reduction of program modifications by 30%
  • Prepares information systems for accreditation and assurance, performed security scans and analysis to mitigate threats and weaknesses, implemented server hardening using Security Technical Implementation Guide (STIG) for information systems approval and operations 100%
  • Server as Responsible Officer for computer property inventory, successfully accounted for all property items with zero lost in inventory
Expected in 08/2015 Bachelor of Science | Information Technology, Business Analytics University of Phoenix, Tempe, AZ GPA:

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  • Information Technology Specialist
  • Information System Coordinator
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  • Bachelor of Science

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