I posses eleven years of experience in information technology projects involving supporting clients worldwide. I have been recognized for the ability to coordinate and lead special projects. I am capable of handling several tasks simultaneously with strong diagnostic, problem solving, and follow-up skills.
Specialized Software Technology :
Lotus Products; Crystal Reports , Management Information Systems (MIS); Mapping Network drives; Java; Active Directory, Multiple Remote Troubleshooting tools (Norton PC Anywhere Ultra VNC, Net meeting, IBM Ayudame); Microsoft office suites 2007;Learning Management Systems(LMS)
LAN/WAN, TCP/IP, NET BIOS, NRPC, WAP, HTTP/HTTPS, SMTP, IMAP, POP3, DNS, and DHCP.
Network Routers and Hubs; Motherboards, memory, all drives including, hard drives, floppy drives, CD ROM's, CD/DVD writers, tape drives, zip drives, LS120, processors, all peripherals, palm devices (including PDA and Phone), and CE and Smart Devices
|Skills||Experience||Total Years||Last Used|
|Java (JDK), JSP, JSF, Servlets, JavaBeans,|
|RDBMS: Oracle 7.3/ 8/9i, MS SQL Server 2000|
|DB2 UDB 8.x, LDAP: IBM HTTP Server 1.3.28/188.8.131.52|
|Microsoft Active Directory, Microsoft Exchange|
|Tivoli Directory Server,|
|Lotus Notes and Domino Server R4 - R7,|
|XML/XSLT, C++, C, SQL, PL/SQL, HTML,|
|Operating Systems: Windows NT/2000/XP/Vista;|
|Windows 2003 Server Environment AS/400;|
Responsible for implementing strategies to the Edvisor Database which made it easier for students to merge their Individual Development Plan (IDP) with their course track.
Led the User Acceptance Testing team to detect bugs and broken links which led to students being able to better access their course track through the E-Learning application.
Served as liaison for reporting weekly/monthly spreadsheets/reports to management and departmental heads by calculating the amount of time help desk agents spent resolving tickets, and implemented ways to decrease agent's time on those tickets.
Prepared and submitted both oral and written documentations on the performance of the call center response time, and collaborated with clients, departmental technical staffs and Quality Assurance Groups
on ways to lower response time in order to be more effective.
IBM Rational Software
IBM Tivoli Software Products
Introduction to Tools for Testing
SAP Overview: My SAP Logistics Modules IBM Software
Testing Automation Framework
Learning Management Systems(LMS)
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