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information technology specialist resume example with 12 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Detail-oriented Information Technology Specialist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.

Skills
  • 10+ years of solid technical help desk experience
  • Software/Hardware Operating Systems Software testing & programming Network/Server maintenance Local remoter systems support Technical help desk experience System backups
  • Network improvements/repairs /upgrades
  • Operating Systems: Windows 2003, 2008, Vista, XP, 10
  • Software updates
  • Employee training and development
  • Excellent interpersonal skills
  • WMS (PKMS, Reddwerks)
Work History
10/2018 to Current Information Technology Specialist National Aeronautics And Space Administration | Las Cruces, NM,
  • Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
  • Used ticketing systems to manage and process support actions and requests.
  • Facilitated the best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
  • Attended regular client meetings to report project progress and address questions.
  • Worked with desktop and floor model printers (Ricoh, Lexmark, Zebra)
  • Trained on Autoboxer machines for faster production
  • Worked with PKMS warehouse system
  • Worked with multiple sewing/laser machine computers
  • Fast paced and quick changing environment
  • Communicated regularly with users concerning data exchange and technology integration.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
08/2017 to 10/2018 Apple Certified Macintosh Technician Blythe Construction Inc | Rural Hall, NC,
  • Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
  • Used ticketing systems to manage and process support actions and requests.
  • Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
  • Attended regular client meetings to report project progress and address questions.
  • Apple Technician certified Repair Specialist
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Documented all changes and actions in computer-based tracking system.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
02/2014 to 04/2015 IT Support Specialist University Of Utah | Orem, UT,
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Answered questions and provided information to customers about new software or hardware.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Delivered onsite technical support for over 300+ employees in 4 locations.
  • Managed backup and recovery of valuable data assets to safeguard availability and comply with applicable regulations.
  • Coordinated with telecommunications providers to discern and address third-party outages and the implication of VOIP to the company.
  • Updated multiple software to maintain required performance metrics and safeguard against security flaws.
  • Maintained and operated AV equipment for use during internal presentations and client-facing events.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi and VPN
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones using Bomgar.
  • Translated complex technical issues into digestible language for non-technical users.
  • Assisted users in identifying issues and explained solutions to restore service and functionality.
11/2005 to 02/2011 Computer Technician Brady Corporation | Sacramento, CA,
  • Ensured customer satisfaction by providing online technical support.
  • Partnered with business owner to grow business by 15%. Provided continued maintenance and development of bug fixes and patch sets for existing web site. I served as operating system expert, providing technical support for entire organization. I Successfully trained 10 employees to use new operating system that had no prior tech experience.
  • Linked computers to network and peripheral equipment.
  • Backed up company data on regular basis, successfully recovering critical information after malware attacks.
  • Executed technology implementation projects, minimizing downtimes and business disruptions.
  • Trained customer employees and managers on machine use and maintenance.
  • Documented all changes and actions in computer-based tracking system.
04/2006 to 11/2006 Repair Technician Flextronics | City, STATE,
  • Responsible for calibrating and repairing all computer devices that were on my line.
  • I repaired refurbished items , as well as, new.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Maintained inventory of repair supplies and ordered parts.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
Education
Expected in to to Associates of Applied Science | Computer Networking field Computer Networking Associates Remington College, Memphis, TN GPA:
Expected in to to Diploma | Combined path Sheffield High School, Memphis, TN GPA:
Accomplishments
  • Repaired RF guns and different scanning devices
  • Collaborated with delivery team and office team to ensure smooth work flowa nd efficient organization operations
  • Ensured customer satisfaction by providing online technical support
  • Successfully trained employees to use newo perating system
  • Updated network systems to support confidential company operations and eliminate hacking
  • Calibrated and provided tech support for different devices
  • ( printers,faxes,etc.) Acted as first point of contact for all major technical issues
  • Very knowledgeable in different computer systems Acted as support for help-desk technicians and IT Department
  • Installed newV OIP phone systems and maintained maintenance
  • Very Hard working and trustworthy
  • Actively monitored and supervised neww eb page for several years to improve sales and customer online sales traffic Extensive training in all Microsoft programs 10+ years experience in Software and Hardware maintenance
  • Experience
  • Technical Support Coordinator
  • Dec 2015 to Jun 2016
  • WAI - Southaven , MS
  • Desktop and Laptop repairs, troubleshooting and support
  • Hardware and Software maintenance
  • Maintaining printer and copiers' hardware, software, drivers and firmware.
  • Installation and setup of devices
  • Implementation and planning of work station upgrades
  • Setup newe mployee accounts
  • Troubleshoot and repair RF guns
  • Implement and planned RF upgrades
  • Manage several access databases
  • Installed, configured and supported VOIP and analog phones for distribution center
  • Maintained upkeep of network cables and performed cable maintenance
  • Supported several servers within the distribution center
  • Main contact for all Technical Support issues on my level,
  • My Faith Inc - Memphis, Tn
  • Responsible for company spreadsheet development that maintained smooth work
  • Flowt hroughout organization.
  • Upgraded software with latest operating systems and trained workers to operate it.
  • Troubleshooted and repaired the systems periodically, as needed, to maintain
  • Accurate and dependable work tools.
  • Created the company a website and maintained the functionality off it.
  • Implemented driver PDA devices to ensure correct arrival times and improve
  • Document sending.
  • Information Support Specialist
  • Feb 2014 to Nov 2014
  • Dufresne Spencer Group - Memphis, TN
  • Repaired RF guns and different scanning devices Collaborated with delivery team and
  • Office team to ensure smooth work flowa nd efficient organization operations.
  • Ensured customer satisfaction by providing online technical support.
  • Successfully trained employees to use newo perating system.
  • Updated network systems to support confidential company operations and eliminate
  • Hacking.
  • Calibrated and provided tech support for different devices.
  • Printers,faxes,etc.) Acted as first point of contact for all major technical issues Very
  • Knowledgeable in different computer systems Acted as support for help-desk
  • Technicians and IT Department.
  • Installed appropriate security patches to dissolve security vulnerabilities.
  • Very Hard working and trustworthy Actively monitored and supervised neww eb page
  • For several years to improve sales and customer online sales traffic Extensive training
  • In all Microsoft programs 3+ years experience in Software and Hardware maintenance
  • Troubleshooted and resolved web application issues escalated from customer support
  • And other departments with a 100%s uccess rate.Assisted in the monitoring and
  • Reporting on store traffic and performance.Worked with employees to analyze
  • Computing and network problems and installed appropriate solutions.Developed IT
  • Strategic vision and drove key departmental objectives.Served as operating system
  • Expert, providing on hand Provided technical support to both in-house staff and user
  • Departments remotely.
  • Solely responsible for all software and hardware issues for a building of 150+ people
  • And remotely 34 stores nationwide.
  • Technical Support
  • Mar 2010 to Feb 2011
  • My Faith Inc - Memphis, TN
  • Responsible for company spreadsheet development that maintained smooth work flow
  • Throughout organization.
  • Upgraded software with latest operating systems and trained workers to operate it.
  • Troubleshooted and repaired the systems periodically as needed to maintain accurate
  • And dependable work tools.
Skills
  • 10+ years of solid technical help desk experience
  • Software/Hardware Operating Systems Software testing & programming Network/Server maintenance Local remoter systems support Technical help desk experience System backups
  • Network improvements/repairs /upgrades
  • Operating Systems: Windows 2003, 2008, Vista, XP, 10
  • Software updates
  • Employee training and development
  • Excellent interpersonal skills
  • WMS (PKMS, Reddwerks)
Work History
10/2018 to Current Information Technology Specialist William Sonoma | Olive Branch, MS
  • Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
  • Used ticketing systems to manage and process support actions and requests.
  • Facilitated the best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
  • Attended regular client meetings to report project progress and address questions.
  • Worked with desktop and floor model printers (Ricoh, Lexmark, Zebra)
  • Trained on Autoboxer machines for faster production
  • Worked with PKMS warehouse system
  • Worked with multiple sewing/laser machine computers
  • Fast paced and quick changing environment
  • Communicated regularly with users concerning data exchange and technology integration.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
08/2017 to 10/2018 Apple Certified Macintosh Technician Flextronics | Memphis, TN
  • Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
  • Used ticketing systems to manage and process support actions and requests.
  • Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
  • Attended regular client meetings to report project progress and address questions.
  • Apple Technician certified Repair Specialist
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Documented all changes and actions in computer-based tracking system.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
02/2014 to 04/2015 IT Support Specialist Dufresne Spencer Group LLC Dba Ashley Furniture Homestore | Memphis, TN
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Answered questions and provided information to customers about new software or hardware.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Delivered onsite technical support for over 300+ employees in 4 locations.
  • Managed backup and recovery of valuable data assets to safeguard availability and comply with applicable regulations.
  • Coordinated with telecommunications providers to discern and address third-party outages and the implication of VOIP to the company.
  • Updated multiple software to maintain required performance metrics and safeguard against security flaws.
  • Maintained and operated AV equipment for use during internal presentations and client-facing events.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi and VPN
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones using Bomgar.
  • Translated complex technical issues into digestible language for non-technical users.
  • Assisted users in identifying issues and explained solutions to restore service and functionality.
11/2005 to 02/2011 Computer Technician Modular Furniture Specialists | Memphis, TN
  • Ensured customer satisfaction by providing online technical support.
  • Partnered with business owner to grow business by 15%. Provided continued maintenance and development of bug fixes and patch sets for existing web site. I served as operating system expert, providing technical support for entire organization. I Successfully trained 10 employees to use new operating system that had no prior tech experience.
  • Linked computers to network and peripheral equipment.
  • Backed up company data on regular basis, successfully recovering critical information after malware attacks.
  • Executed technology implementation projects, minimizing downtimes and business disruptions.
  • Trained customer employees and managers on machine use and maintenance.
  • Documented all changes and actions in computer-based tracking system.
04/2006 to 11/2006 Repair Technician Flextronics | Memphis, TN
  • Responsible for calibrating and repairing all computer devices that were on my line.
  • I repaired refurbished items , as well as, new.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Maintained inventory of repair supplies and ordered parts.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.

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Resume Overview

School Attended

  • Associates Remington College
  • Sheffield High School

Job Titles Held:

  • Information Technology Specialist
  • Apple Certified Macintosh Technician
  • IT Support Specialist
  • Computer Technician
  • Repair Technician

Degrees

  • Associates of Applied Science
  • Diploma

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