Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Customer-oriented, strategic-thinking Procurement Professional with over 10 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise on expanding network connections, persuasively buying introducing products, implementing pricing/merchandising models, inventory control and projections, territory development and revealing customer needs to deliver solutions.

Organized professional known for effective vendor relationship management, product tracking and obtaining the most cost effective pricing. Smart Procurement Specialist with an in-depth knowledge of supply chain forecasting and planning.

  • Writing and verbal communication
  • Persuasion skills
  • Spending oversight
  • Knowledgeable in Microsoft software
  • Order placement
  • Telephone and email etiquette
  • Product tracking
  • Order fulfillment
  • Supervision
  • Bookkeeping
  • Maintenance
  • Customer support needs assessment
  • Computer maintenance
  • Hardware configuration
  • Equipment repair
  • Hardware diagnosis
  • Application installations
  • Technical troubleshooting
  • Software upgrades
  • Troubleshooting proficiency
  • System maintenance and repair
  • Contract negotiation
  • Training and coaching
  • Account development
  • Operation monitoring
  • Conflict and dispute resolution
  • Performance assessments
  • Security issues troubleshooting
01/2013 to Current Information Technology Specialist Springfield Local School District | Offenbach, DE,
  • Assisted customers with software and hardware technical issues via email, live chat and telephone.
  • Cooperated with other project partners to create development software roadmap based on associate and client specifications and user-guided design.
  • Involved in testing and troubleshooting for Microsoft, AutoCAD and Mobile applications and documented issue resolutions for development team.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Served as level-three support escalation point for 16-member distributed support staff.
  • Helped Devised automation, backup and recovery protocols for all projects databases to preserve and safeguard over a large amount of data.
  • Part of a team that maintained and controlled server room, wireless network, and server infrastructure; managed audiovisual equipment, including projectors, laptops, and video conferencing equipment.
  • Consistently responded to customer service emails within standard window for optimal response.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Assisted in technical support process refinement to improve customer service and support.
  • Managed IT setup and service requests for hardware, software and security for local and remote users.
  • Provided onsite IT and AV technical support for staff members and clients.
  • Participated in account management and associate training on company technical software and tools for new accounts and new users.
  • Provided local and remote Tier 1 IT support for hardware and software to company personnel.
  • Assembled and tested monitoring stations.
  • Diligently followed up with customers about existing orders, informing on status and responding to questions.
  • Mentored other technical engineers and support professionals to provide professional development and skill enhancement.
  • Built and maintained successful relationships with service providers, vendors, dealers and consumers.
  • Issued software license codes to new and existing customers for all new and previous software.
  • Handled large volume of phone calls, chat and emails in support of service desk systems.
  • Developed online documentation for common daily processes for both support staff and end-users.
  • Trained new employees on support processes, procedures and knowledge base.
  • Supported associate and clients having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Assisted online users via live chat, web conference and phone to resolve issues related to vpn use and access.
  • Increased number of resolved job tickets by 55% over previous year.
01/2013 to Current Procurement Specialist Akzo Nobel N.V. | City, STATE,
  • Identified new vendors by conducting adequate research and obtained better pricing, reducing supply chain costs by 20% in one year.
  • Identified new vendors by conducting adequate research and obtained better pricing.
  • Decreased spending, locating new suppliers by networking at industry markets, purchasing and designing cost-effective products and reviewing samples.
  • Strengthened traceability, developing organization systems for purchase orders, invoices, pricing, specifications,delivery dates, cost calculations, contracts, requisitions, records, reports and agendas.
  • Managed inventory control, material control, accounting and supply reports.
  • Monitored multiple databases to keep track of all company inventory.
  • Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review .
11/1988 to 08/1994 Military Enlisted United States Army | City, State,
  • Maintained over $6,000,000 in equipment with no loss by using appointed software and training skills for procurement.
  • Instructed personnel on ways to reduce environmental hazards and proper use of PPE.
  • Planned and executed training documents for soldiers training improvement within their specialty.
  • Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Education and Training
Expected in Bachelor of Science | Cyber Security American Public University System, Charles Town, WV GPA:
Expected in 06/2010 Associate of Science | Computer And Electronic Engineering ITT Technical Insititute , Jacksonville, FL, GPA:
Expected in 08/2012 Associate of Science | Networking Itt Technical Institute , Jacksonville, FL, GPA:

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School Attended

  • American Public University System
  • ITT Technical Insititute
  • Itt Technical Institute

Job Titles Held:

  • Information Technology Specialist
  • Procurement Specialist
  • Military Enlisted


  • Bachelor of Science
  • Associate of Science
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