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Information Technology Specialist Resume Example

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INFORMATION TECHNOLOGY SPECIALIST
Professional Summary

Dedicated Medical Transcriptionist who enjoys meeting deadlines. Knowledgeable in Pediatric Cardiology, Adult Cardiology, and Electrophysiology. Offers a successful career history comprising more than 38 years.

Skills
  • Close attention to detail
  • Editing
  • Medical terminology
  • Excellent verbal communication
  • Oral and written communication
  • Resourceful and reliable worker
  • Document accuracy
  • Proficient in Microsoft Office
  • Excellent problem solver
  • Adept multi-tasker
  • Research and data analysis
Work History
Information Technology SpecialistCompany Name – City, State
  • Responsible for the Cardiac Cath Lab Apollo Reporting System and Heart Lab Digital Archive System.
  • Provided after-hours support for applications and project efforts when needed.
  • Consistently met deadlines and requirements for all production work orders.
  • Referred major hardware and software problems and defective products to vendors or technicians for service.
  • Identified and corrected performance issues.
  • Trained users in the proper use of hardware or software.
  • Applied performance tuning techniques.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
  • Oversaw the daily performance of computer systems.
  • Aligned office departments and increased inter-department communication and data sharing.
  • Ensured proper installation of cables, operating systems and software.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Escalated unresolved issues to appropriate level.
  • Created and maintained databases, network accounts and programs for specific department needs.
Administrative AssistantCompany Name – City, State
  • Same duties as Secretary in addition to:
  • Oversaw inventory and office supply purchases.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Organized all new hire, security and temporary paperwork.
  • Coordinated office inventory by restocking supplies and placing purchase orders.
  • Made travel arrangements for management and executive staff.
  • Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping.
  • Composed and drafted all outgoing correspondence and reports for managers.
  • Helped distribute employee notices and mail around the office.
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.
  • Obtained signatures for financial documents and internal and external invoices.
  • Served as corporate liaison between the finance, IT and marketing departments.
  • Greeted customers and visitors in-person and via telephone calls.
  • Audited new customer files to verify medical necessity and satisfaction of coverage criteria.
  • Liaised with vendors to order and maintain inventory of office supplies.
  • Aggregated and prepared documentation and reports for office meetings, distribution, and filing.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Compiled annual recommendations for end of fiscal year budgets.
  • Located, checked in and pulled medical records for appointments and incomplete patient charts.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Created detailed expense reports and requests for capital expenditures.
  • Directed guests and routed deliveries and courier services.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas, and transportation.
  • Complied annual recommendations for end of fiscal year budgets.
  • Maintained a clean reception area, including lounge and associated areas.
  • Managed office supplies, vendors, organization and upkeep.5Oversaw daily office operations for staff of 5 employees.
  • Screened all visitors and directed them to the correct employee or office.
  • Answered telephone inquiries from clients, vendors and the public.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Prepared packages for shipment, pickup or courier delivery to customers.
  • Answered and quickly redirected calls.
  • Trained new employees on multiple medical billing programs and data entry software.
  • Received and routed business correspondence to correct department or staff member.
  • Drafted biweekly time sheets for 30 executives and employees.
  • Accurately posted and sent out all medical claims.
  • Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
  • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
  • Accurately selected the proper descriptive code when more than one anatomical location was indicated.
  • Checked patient records to make sure that information was accurate.
  • Prepared billing correspondence and maintained database to organize billing information.
  • Reviewed documentation for compliance with requirements and accuracy of information.
  • Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants.
  • Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
  • Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
  • Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
  • Resourcefully used various coding books, procedure manuals and on-line encoders.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Maintained strict patient and physician confidentiality.
  • Identified and resolved patient billing and payment issues.
  • Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
  • Contacted the Medical Records Manager immediately when problems arose.
SecretaryCompany Name – City, State
  • Same duties as Medical transcriber in addition to:
  • Ordered all office supplies including ink cartridges, toner, and paper.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Maintained a clean reception area, including lounge and associated areas.
  • Answered telephone inquiries from clients, vendors and the public.
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Complied annual recommendations for end of fiscal year budgets.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Located, checked in and pulled medical records for appointments and incomplete patient charts.
  • Greeted customers and visitors in-person and via telephone calls.
  • Trained new employees on multiple medical billing programs and data entry software.
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
  • Directed guests and routed deliveries and courier services.
  • Managed office supplies, vendors, organization and upkeep.
  • Managed hundreds of accounts receivable accounts working directly with the Financial Management Office.
  • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
  • Helped distribute employee notices and mail around the office.
  • Oversaw inventory and office supply purchases.
  • Opened and properly distributed incoming mail.
  • Aggregated and prepared documentation and reports for office meetings, distribution, and filing.
  • Drafted biweekly time sheets for 30 executives and employees.
  • Coordinated office inventory by restocking supplies and placing purchase orders.
  • Liaised with vendors to order and maintain inventory of office supplies.
  • Served as corporate liaison between the finance, IT and marketing departments.
  • Organized all new hire, security and temporary paperwork.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Screened all visitors and directed them to the correct employee or office.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Prepared and distributed payroll for staff of [Number] direct reports.
  • Prepared packages for shipment, pickup or courier delivery to customers.
  • Received and routed business correspondence to correct department or staff member.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Answered and quickly redirected calls.
  • Compiled annual recommendations for end of fiscal year budgets.
  • Made travel arrangements for management and executive staff.
  • Obtained signatures for financial documents and internal and external invoices.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas, and transportation.
  • Composed and drafted all outgoing correspondence and reports for managers.
  • Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
07/1977 to 1988
Medical TranscriptionistCompany Name – City, State
  • Expertly transcribed medical reports for a variety of physicians in a hospital setting.
  • Translated medical jargon into correct terminology.
  • Prepared patient charts accurately and neatly for the clinic.
  • Edited drafts created from speech recognition software.
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
  • Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
  • Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants.
  • Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data.
  • Maintained strict patient and physician confidentiality.
  • Contacted the Medical Records Manager immediately when problems arose.
  • Corrected grammar, spelling and syntax mistakes.
  • Attended training associated with the role to improve skills and boost speed.
  • Performed account reconciliations and resolved variances.
  • Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
  • Checked patient records to make sure that information was accurate.
  • Researched questions and concerns from providers and provided detailed responses.
  • Transcribed and edited physician reports from dictation using Microsoft Word and McKesson Reporting System.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
Education
1978
Associate of Applied Science: Medical Secretary
Santa Fe College - City, State
1976
Associate of Arts
Polk State College - City, State
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Resume Overview

School Attended

  • Santa Fe College
  • Polk State College

Job Titles Held:

  • Information Technology Specialist
  • Administrative Assistant
  • Secretary
  • Medical Transcriptionist

Degrees

  • Associate of Applied Science : Medical Secretary
    Associate of Arts

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