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information technology specialist resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Systematic IT professional proficient in network, project and emergency management. Installs hardware, patches software and configures internal systems. Complex problem-solver with top-notch planning and communication strengths. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Dictation and Transcription
  • Clear Communication
  • Diagnostic Testing
  • Patient Relations
  • Examination Preparation
  • Decision Making
  • Time Management
  • Critical Thinking
Education and Training
Baltimore City Community College Baltimore, MD Expected in 05/2022 Associate of Science : General Studies - GPA :
Forthy Technical College North Carolina , Expected in 09/2019 GED : - GPA :
Towson University Baltimore, MD Expected in Bachelor of Science : Information Technology - GPA :
Experience
Department Of Health And Human Services - Information Technology Specialist
Opelousas, LA, 01/2019 - Current
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Kept hardware and software systems current with latest patches and current licenses.
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Built and maintained successful relationships with service providers, vendors, dealers and consumers.
  • Maintained records, logs and lifecycle documentation of work requests.
  • Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Mentored other technologists and support professionals to provide professional development and skill enhancement.
  • Developed online documentation for common processes for both support staff and end-users.
  • Increased overall company performance through improved IT uptime and cost reductions.
  • Executed scripts to communicate with back-end servers and provide real-time updates.
  • Devised incisive workarounds and resolutions for IT-related problems.
Bluegreen Resorts - Customer Service Representative
Prattville, AL, 01/2018 - 12/2018
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Developed strong customer relationships to encourage repeat business.
Aeroflow Healthcare - Customer Service Associate
Batesville, SC, 10/2015 - 01/2017
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Recommended and initiated product offerings to meet customer changing needs.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Promoted brand and marketing campaigns to create interest with customer.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Operated multi-line phone system and online messaging system to communicate with customers.
  • Partnered with internal teams to uncover customer needs and cross-sell opportunities.
  • Consulted with customers regarding needs and addressed concerns.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
Languages
Yoruba :
Professional
Negotiated :
English :
Professional
Negotiated :
Accomplishments
  • Revamped approach and included new materials and resources to improve effectiveness.
  • Earned multiple recommendations and referrals due to quality and service.
  • Consistently maintained high customer satisfaction ratings.
  • Developed relationships with 1000s new clients and typically exceeded sales goals by 100%.
  • Tutored 4/7 students per week.
  • Improved scored by an average of one letter grade.

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Resume Overview

School Attended

  • Baltimore City Community College
  • Forthy Technical College
  • Towson University

Job Titles Held:

  • Information Technology Specialist
  • Customer Service Representative
  • Customer Service Associate

Degrees

  • Associate of Science
  • GED
  • Bachelor of Science

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