LiveCareer-Resume

information technology specialist resume example with 18+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Over twelve years of experience providing high quality consulting and technical assistance to home and business end users. As a field service technician since late 2004, I am able to install, repair and maintain many types of Point of Sale register equipment as well as servers, networking and related peripherals.


With an ability to integrate computer skills, customer support experience and related education I thrive to exceed technical, business, and customer expectations. A long time hobby of mine is demonstrating electronics in retail stores. I really enjoy in-store demonstrations, direct sales and training sessions with employees.


Continuing to improve myself is very important to me. I feel being professionally certified by CompTIA, Lexmark, Hewlett Packard, Microsoft, Fujitsu, IC³, the ETA, FEMA and other bodies allows me to think outside the box and create a custom solution that best fits the client's needs.

Highlights
  • Exceptional telephone etiquette
  • Vast technical knowledge
  • Troubleshooting proficiency
  • DHCP/DNS Ethernet and Firewall proficient
  • CompTIA A+, Net+
  • Accomplished with mobile devices
  • Technical help desk experience
  • Database servers
  • Excellent problem solving skills
  • Microsoft Office Specialist
  • Drive duplication and imaging knowledge
  • Adept at Troubleshooting
Education
Ashworth College Norcross, GA Expected in 2014 GE - Residential Energy Auditor , Energy Management and Systems Technology/Technician : Technology - GPA : Delta Epsilon Tau Honor Society, Alumni Society

Delta Epsilon Tau Honor Society, Alumni Society

Ashworth College Norcross, GA Expected in 2010 Undergraduate Certificate in Computer Information Management , Computer Technology/Computer Systems Technology Online Courses : Technology - GPA :
SUNY Orange Middletown, NY Expected in 2009 Associate of Arts and Sciences (A.A.S : Business Administration, Management and Operations Business Management Club - GPA :

Business Administration, Management and Operations Business Management Club

Accomplishments

Multiple technical awards for work performance.Consistently received a 100% rate of customer satisfaction.Oversaw a decrease in average daily Help Desk tickets by almost 100%

Work Experience
St. Mary's County Public Schools - Information Technology Specialist
Leonardtown, MD, 01/2012 - Current
  • Service and maintain numerous makes, models and types of equipment, including client servers, workstations, laptops and peripherals.
  • Install and maintain CCTV-DVR Camera systems, Servers, network racks/patch panels, VoIP, BDR data recovery systems of which I am familiar with StorageCraft, Datto, VEEAM and Intronis, and business class cloud backup solutions.
  • Offer business assessments ranging from DLP best practices to Wired / Wireless Network Infrastructure Audits to FINRA/HIPPA/PCI Compliance audit and testing.
  • Currently provide support for more than 480 Windows based devices and 44 Windows/VMware servers.
Do It Best Corp - IT Systems Administrator
Syracuse, NY, 08/2008 - 04/2012
  • Responsible for all maintenance on 55 Windows variant based workstations, Dell Precision server, IBM xSeries Blade server, the telephony/VOIP/POTS systems, T1/network troubleshooting in a multi-building environment as well as providing end user assistance and training to sales, service and management teams.
  • Manage Windows Server 2003 with Active Directory and policies.
  • Maintain AutoBase CRM database and Reynolds & Reynolds Repair Order writing system.
  • Maintained a WiFi network for the technicians to use Toyota Technical Services.
  • Performed all preventative maintenance on laser and dot matrix printers.
  • Responsible to coordinate, purchase and install all new technology and assist outside vendors with technology related needs.
  • I assisted the Used Car Manager with taking photographs and uploading to website & overlay of information on photos.
Hill-Rom - Field Service Technician II
Upper Marlboro, MD, 11/2009 - 09/2011
  • Perform field service work on IBM servers, IBM/Lenovo desktops and IBM Point-of-Sale POS) equipment as well as repair Lexmark monochrome and color laser printers.
  • Responsible for repairs and diagnosis on other brands such as Linksys, Symbol, Nortel, Baystack, Zebra, Datalogic, Kronos, HP, IVR Systems & Ateb Rx.
  • Responsible to install and troubleshoot networking equipment ranging from wired switches to wireless access points,setup & troubleshoot/repair IBM pSeries RS/6000 servers and peripherals.
  • Break/Fix technician, no escalation.
  • Responsible for company vehicle, maintenance scheduling, RMA returns, numerous SLA contracts and full van inventory.
  • 24/7 On-call position with overnight priority calls.
  • I was the territory Senior Technician and successfully trained a new employee.
Columbia Banking System, Inc. - Kodak Imaging Expert / Field Marketing Specialist
Portland, OR, 02/2006 - 11/2009
  • I was responsible to engage and train sales associates and customers in large retail stores by organizing training events, presentations and role playing demonstrations.
  • Tasked with increasing consumer brand awareness by selling and demonstrating Kodak products, merchandising and organizing Kodak camera and peripheral displays, and assisting with fourth quarter "Black Friday" sales events.
  • I was rewarded each year after the sales figures were totaled for surpassing my sales goals.
  • I enjoyed demonstrating Kodak because everyone knows Kodak, and the products were simple to use, yet produced superior photographs, prints and images.
ActionLink - Merchandising / Marketing Specialist
City, STATE, 09/2005 - 11/2007
  • Worked for several divisions of ActionLink concurrently: Merchandising, Marketing and Training.
  • In-Store marketing, merchandising and sales of technical hardware and services, such as Dell, Sprint, Logitech and Garmin.
  • Set up plan-o-grams (POG), live units and security for sensitive equipment.
  • Self-managed, drove own vehicle, recorded mileage.
  • Received shipments at home and position required extensive planning before set up could begin.
Best Buy - Digital Imaging Specialist
City, STATE, 07/2005 - 02/2006
  • Retail sales of digital, 35mm, and DSLR cameras and accessories.
  • Helped promote brand awareness for targeted brands, and new features of the cameras.
  • Trained customers on digital camera features and specifications, provided hands-on demonstrations and short photo seminars for anyone interested.
  • I assisted in prepping store for "Black Friday" sale promotions, starting at 3:30am.
  • I always completed the sale by walking customer to register, thanking them for the business and inviting them to come back with their purchase and show it off; many did! Seasonal position for Q4 and overstock through March.
Staples - Business Machines Sales Associate
City, STATE, 08/2002 - 06/2005
  • Retail sales of computers, office supplies, electronics and related peripherals.
  • Assisted.
  • customers with printers, monitors, desktop & laptop computers, GPS and digital cameras.
  • I was able to assist in in all departments of the store, ran the Copy Center when associates called out, made cardboard bales and used pallet jacks.
  • I was responsible for repairing customer computers in-store and worked as store computer technician before the Easy Tech program was rolled out.
  • I was asked by management to assist in taking a proper inventory in a nearby store plagued with inventory discrepancies, and later was tasked by district management to assist in the final stages of building, "plan-o-gramming" and stocking the Monticello, NY Staples location.
  • I received numerous "S" pins which signify outstanding customer service being reported to corporate.
Skills
  • Sales Software: Salesforce.com, TapScan
  • CMS: Joomla, WordPress
  • Desktop Publishing Software: Photoshop, Illustrator
  • Plethora of hardware repair and diagnostic skills
  • Experienced Desktop Support and trainer

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Resume Overview

School Attended

  • Ashworth College
  • Ashworth College
  • SUNY Orange

Job Titles Held:

  • Information Technology Specialist
  • IT Systems Administrator
  • Field Service Technician II
  • Kodak Imaging Expert / Field Marketing Specialist
  • Merchandising / Marketing Specialist
  • Digital Imaging Specialist
  • Business Machines Sales Associate

Degrees

  • GE - Residential Energy Auditor , Energy Management and Systems Technology/Technician
  • Undergraduate Certificate in Computer Information Management , Computer Technology/Computer Systems Technology Online Courses
  • Associate of Arts and Sciences (A.A.S

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