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information technology specialist resume example with 4+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Skilled IT specialist with 7 years of experience and a record of leadership experience in the repair and retail industries, and management. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and skilled technician. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.

Skills
  • Presentations
  • Software licenses and patches
  • Root cause analysis
  • Process improvement implementation
  • Network infrastructure updates
  • Security oversight
  • Audit support
  • Document management
  • Hardware updates
  • Application installations
  • Application support
  • Technical issue analysis
  • Debugging
  • Troubleshooting and diagnostics
  • Infrastructure updates
  • Hardware expertise
  • System updates
  • New program installations
  • Server improvements
  • Diagnosing issues
  • Project coordination
  • Team collaboration
  • Resource planning
  • Budget administration
Experience
06/2020 to Current Information Technology Specialist Strata-G Solutions | Huntsville, AL,
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Kept hardware and software systems current with latest patches and current licenses.
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Maintained and controlled server room, wireless network, and server infrastructure.
  • Built and maintained successful relationships with service providers, vendors, dealers and consumers.
  • Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
  • Developed online documentation for common processes for both support staff and end-users.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Increased overall company performance through improved IT uptime and cost reductions.
  • Performed continuous assessments of network structure, business content filters and security firewalls.
  • Authored and distributed training manuals for handheld computers and devices used by staff.
  • Managed IT setup and service requests for hardware and software issues for local and remote users.
  • Devised automation, backup and recovery protocols to preserve and safeguard data.
  • Audited security program and installed IP cameras across multiple platforms as part of larger building and tenant safety program.
  • Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
  • Scheduled ongoing performance assurance for software applications and automated performance test scripts.
  • Implemented system security and data assurance software.
10/2018 to 05/2020 Assistant Manager Sonic Drive-In | Slidell, LA,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Kept up-to-date with regional market and industry trends to optimize marketing and sales plans.
  • Leveraged trends in customer marketplaces to shape value-added solutions and approaches.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Developed and implemented restructuring solutions, training programs and process improvement initiatives to boost performance.
  • Facilitate retail sales and services to customers while exceeding current sales metrics.
  • Monitor store merchandise to maintain optimum inventory level, maintain store standards and appearance.
  • Develop customized consumer and business technology solutions & create additional sales opportunities through creative marketing campaigns and community involvement.
  • Observe retail sales reps selling process, teach best practices, and ensure the delivery of top-tier customer service, manage shift schedule, and develop & monitor action plans to exceed sales goals(KPI's).
04/2017 to 06/2018 Lead Marketing Manager & Key Holder AppleJuice IRepairs & Recycling | City, STATE,
  • Opening/closing store, opening/closing register, & performing appropriate opening/closing procedures.
  • Managing customer experience by assisting with customer issues, assisting team members, & finalizing device sales.
  • Being knowledgeable of inventory, pricing, discounts, and when they are applicable.
  • Access to part storage, and would distribute needed parts for repairs to team members.
  • Head of Social Media: Keep social media up to date, create and share new or relevant posts.
  • Maintain consistency between all social media sites: Facebook, Instagram, Snapchat, etc.
  • Manage reviews or any negative posts/comments on social media, & encourage positive feedback.
  • Communicate, engage, and reply to customer messages or questions on social media in a timely manner.
  • Share & manage posts with images and information of new and consistently changing inventory on social media.
  • Distribute business cards and flyers to local businesses, and maintain awareness of services provided Lead iTechnician (iPhone, iPad, iPod, iMac, Macintosh, & Apple Watch Technician).
  • Assist front desk, and answer customer questions by sharing information of repairs, products, & warranty information.
  • Being able to distinguish and manage hardware issues, software issues, and device models to further assist customers.
  • Checking in devices by creating work orders in POS system with sensitive customer information and critical device details.
  • Perform hardware & software repairs or part replacement on iDevices (Screens, batteries, speaker, cameras, reinstalling iOS, etc.).
  • Answering customer questions, handling phone calls, organizing the front desk, screening phones for purchase, and maintaining a clean presentation of the front office.
07/2016 to 11/2017 Lead Macintosh (Mac) & Windows (PC) Technician Appalachian State University, Information Technology Services | City, STATE,
  • Provide Technical Consulting for university, administration, faculty, staff, and students.
  • Resolve customers’ device hardware/software issues (Hard drive installation, OS install, part replacements, etc.).
  • Recover data from corrupted devices, clean/repair liquid damaged devices, and backup personal data.
  • Teach new members of procedures and guiding through repairs, making sure its within AASP process.
  • Administer our Authorized Apple Service Provider’s Global Service Exchange (GSX) Account.
  • Resolve technical issues for customers, answer questions and walk customers through procedures.
  • Successfully troubleshot driver issues, configurator management issues, system enrollment and wireless issues.
  • Packaged, tested and deployed applications to Apple services across campus.
  • Collaborated with team members on projects in the Apple systems group.
  • Implement new University technologies and phase out obsoleted ones.
Education and Training
Expected in 05/2025 Bachelor of Science | Information Technology Durham Technical Community College, Durham, NC GPA:
Expected in 12/2018 Associate of Science | Computer And Information Systems Security Appalachian State University, Boone, NC GPA:

Transferred & Currently Pursuing Degree

Expected in 05/2016 High School Diploma | Math and Science North Springs High School, Atlanta, GA GPA:
Languages
English:
Native/ Bilingual
Negotiated:
Spanish:
Native/ Bilingual
Negotiated:
French:
Professional
Negotiated:
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Promoted from Tech 1 to Team Lead, in less than 12-months.
  • Promoted from iTechnician to Lead Tech & Marketing Manager, in less than 12-months.
  • Promoted from Sales Representative to Assistant Manager, in less than 12-months.
  • Created highly effective new equipment upgrade initiative that significantly impacted efficiency and improved operations.
  • Led team to achieve sales record for month and quarter, earning recognition from upper management and financial reward.
  • Negotiated with vendors, saving the company $10k annually.

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Resume Overview

School Attended

  • Durham Technical Community College
  • Appalachian State University
  • North Springs High School

Job Titles Held:

  • Information Technology Specialist
  • Assistant Manager
  • Lead Marketing Manager & Key Holder
  • Lead Macintosh (Mac) & Windows (PC) Technician

Degrees

  • Bachelor of Science
  • Associate of Science
  • High School Diploma

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