information technology specialist resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Accomplished with over 10 years of information technology experience. Tech-savvy professional well-versed in installing and configuring computer systems, diagnosing hardware and software defects and supporting new application roll-outs. Certified in Microsoft Certified Expert and Microsoft 360 Certified Modern Desktop Administrator Associate. Committed to providing efficient, high-quality support. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

  • Hardware updates
  • Safety protocol
  • Application installations
  • Troubleshooting and diagnostics
  • New program installations
  • System updates
  • Permissions management
  • Diagnosing issues
  • Server improvements
  • Hardware expertise
Education and Training
Shelby State Community College Memphis Tn, Expected in : Business Administration And Management - GPA :
Marathon Petroleum Corporation - Information Technology Specialist
Columbus, OH, 04/2012 - Current
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Kept hardware and software systems current with latest patches and current licenses.
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
  • Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
  • Mentored other technologists and support professionals to provide professional development and skill enhancement.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Fredbeans - Customer Service Representative
West Chester, PA, 09/2020 - Current
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns.
Sage Hospitality Resources, Llp - Barber
Denver, CO, 03/2014 - 02/2020
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Clipped and sheared hair into diverse cuts and fades for customers daily.
  • Sanitized equipment and parts and maintained work areas in neat fashion.
  • Pre-booked future appointments to increase repeat business.
  • Resolved customers concerns with knowledgeable and professional approach.
  • Responded to customer inquiries by phone, email and in person.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Shaved customers daily using standard and straight razors or clippers.
  • Handled incoming phone calls and scheduled appointments.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Utilized diverse knowledge to style hair as requested.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Met with customers to discuss style options, preferences and special requirements.
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Maintained updated knowledge of industry products and chemical composition structure and properties.
  • Designed and recommended home hair care regimens and treatments to meet individual customer needs.
  • Examined hair texture and condition to determine appropriate treatment.
  • Cut and styled natural, artificial, colored or textured hair.
Stanford Hotel Group - Housekeeping Room Attendant
Pleasanton, CA, 03/2004 - 03/2014
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Organized supplies for efficient use based on expected customer needs.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
  • Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
  • Moved beds, sofas and furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
  • Completed more than jobs each while maintaining % satisfaction rating from customers.
  • Used equipment and chemicals by following all manufacturer instructions to avoid burns, injuries and workplace accidents.
Northern Tool - Stocker
Des Moines, IA, 01/1994 - 03/2014
  • Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Removed debris from aisles to avoid blocking customers or adding any safety concerns.
  • Followed proper stock rotation procedures to minimize obsolescence and removed any out of date items from sales floor.
  • Checked shelves to determine adequate stock levels.
  • Blocked and faced all products on shelves and displays to meet company policies.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Properly disposed of debris and box packaging.

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Resume Overview

School Attended

  • Shelby State Community College

Job Titles Held:

  • Information Technology Specialist
  • Customer Service Representative
  • Barber
  • Housekeeping Room Attendant
  • Stocker


  • Some College (No Degree)

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