LiveCareer-Resume

information technology specialist resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Highly skilled IT professional with a background in systems administration, maintenance and end-user training. Accomplished in designing solutions to achieve software compatibility and streamline system upgrades and installations. Talented in administering and maintaining Network systems, including Microsoft operating systems, servers and specialize O365 software. Seeking to leverage comprehensive IT experience to take the next career step in systems administration with a respected organization that values hard work, strategic thinking and results.

Skills
  • Infrastructure updates
  • Server improvements
  • System updates
  • Hardware expertise
  • Diagnosing issues
  • Troubleshooting
  • Maintenance & Repair
  • Planning
  • Teambuilding
  • Working collaboratively
  • Reliable and trustworthy
  • Computer skills
  • Time management
  • New program installations
  • Hardware upgrades
  • Windows XP/Vista
  • LAN/WAN
  • Technical Troubleshooting
  • Customer support needs assessment
  • Hardware diagnostics
  • ActiveX
  • DHCP/DNS Ethernet and Firewall proficient
  • MS Office proficiency
  • Antivirus Software
  • Server installations
  • Network security measures
  • Help desk assistance
  • Computer configurations
  • System upgrades
  • Hardware configuration
  • Service desk support
  • Software upgrades
  • Computer maintenance
Education and Training
Interamerican University San Juan, PR Expected in 2001 B.B.A : System Information Management - GPA :
International Junior College San Juan, PR Expected in 2001 Computer Repairs and Installation Operating Systems Configuration Hardware and Software Installation : - GPA :
, PR Expected in 2003 Comptia A+ certification San Juan : - GPA :
Microsoft , Expected in 2002 Certification : Microsoft Certified Professional - GPA :
Experience
Bering Straits Native Corporation - Information Technology Specialist
Hurlburt Field, FL, 03/2022 - Current
  • Tackled troubleshooting and problem resolution to support end-user technical issues.
  • Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
  • Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
  • Installed and supported desktop software titles and add-ons.
  • Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Stayed abreast of latest software developments to enhance job knowledge.
  • Used remote login tools to assist clients with technical and product questions.
  • Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
  • Used Active Directory to automate settings and changes to end-user computers, drive mappings and desktop configurations.
  • Served as network administrator by creating accounts and managing permissions for users.
  • Installed and supported hardware and software for desktops, servers and printers.
  • Worked closely with end users to solve problems related to hardware and software.
  • Monitored system upgrades, patches and new configurations.
  • Managed employee access, security roles and permissions.
  • Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.
  • Performed routine troubleshooting and network monitoring.
  • Participated in on-call shifts for holidays and weekends in case of system or network-related emergencies.
  • Set up user accounts, permissions and passwords and defined network policies and procedures.
  • Set up, optimized and managed network equipment.
  • Created configuration guides for deploying new desktops, laptops and mobile devices.
  • Monitored application and print servers, rapidly responding to faults and malfunctions.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Performed continuous assessments of network structure, business content filters and security firewalls.
  • Built and maintained successful relationships with service providers, vendors, dealers and consumers.
  • Increased overall company performance through improved IT uptime and cost reductions.
Bering Straits Native Corporation - Information Technology Specialist
Jber, AK, 02/2010 - 08/2021
  • Maintain all system hardware, software, install and perform regular maintenance on all software and associate ancillary equipment’s and manage all hardware and software throughout company.
  • Upgrades network hardware and software components as required.
  • Installs, upgrades, and configures network printing, directory structures, rights, security, and software on file servers.
  • Provides users with network technical support.
  • Establishes network users, user environment, directories, and security for networks being installed.
  • Design and implement software packaging and patching strategies for windows desktops.
  • Assist in the conversion of existing automated deployment tools and processes into SCCM.
  • Evaluate all system practices and recommend improvements and modifications to all systems to reduce cost and upgrade systems and maintain knowledge of all company IT assets and monitor inventory for all system databases.
  • Manage and maintain an active directory for all user account maintenance and monitor all email for systems and provide update to all Operating Systems.
  • Coordinate with various teams to configure all cell phones and laptops and evaluate all IT invoices and ensure adherence to all budget objectives and maintain record of all maintenance agreements with all third part providers.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
  • Consulted users to determine areas in need of improvement.
  • Increased system security and performance with proactive changes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Kept hardware and software systems current with latest patches and current licenses.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
  • Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
The Tjx Companies, Inc. - Network Coordinator
Brownsburg, IN, 04/2008 - 01/2010
  • Coordinate logistics, electronic communications, virtual and real time meetings of the network.
  • Web develop and graphic design Design promotions, and evaluation tools for the network Updates to the database and prepare reports.
  • Support technology and web updates efforts.
  • Help Desk support.
  • Network configuration.
  • Active Directory configuration.
  • Supported various operating systems and server technologies.
  • Provided troubleshooting and testing to support network.
  • Participated in on-call shifts at certain times, including holidays and weekends in case of system or network-related emergencies.
Jacob A. Riis Neighborhood Settlement - IT Technician
City, State, 12/2001 - 02/2008
  • Network troubleshooting and configuration.
  • PC and customer support on site.
  • Software and hardware troubleshooting and installation.
  • Computer repair and installation.
  • Laptop repair and installation.
  • Server Configuration and troubleshooting.
  • Wireless Configuration.
  • Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
  • Responded to or escalated tickets based on severity and internal policies governing responses.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Received award for customer service recognition and ability to work well with the other team members.
  • Multiple technical awards for work performance.
  • Received award for customer service recognition and works well with the other team members.
  • Reduced technical escalations to management by 80% to only 1 per week.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Interamerican University
  • International Junior College
  • Microsoft

Job Titles Held:

  • Information Technology Specialist
  • Information Technology Specialist
  • Network Coordinator
  • IT Technician

Degrees

  • B.B.A
  • Computer Repairs and Installation Operating Systems Configuration Hardware and Software Installation
  • Comptia A+ certification San Juan
  • Certification

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: