Livecareer-Resume

Information Technology Specialist Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Skilled Technologist with experience configuring computers, servers, peripheral devices to work within established company and security parameters. Adept at managing permissions, filters, and file sharing. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Infrastructure updates
  • Server improvements
  • System updates
  • Hardware expertise
  • Diagnosing issues
  • Troubleshooting
  • Maintenance & Repair
  • Planning
  • Teambuilding
  • Working collaboratively
  • Reliable and trustworthy
  • Computer skills
  • Time management
  • New program installations
  • Hardware upgrades
  • Windows XP/Vista
  • LAN/WAN
  • Technical Troubleshooting
  • Customer support needs assessment
  • Hardware diagnostics
  • ActiveX
  • DHCP/DNS Ethernet and Firewall proficient
  • MS Office proficiency
  • Antivirus Software
  • Server installations
  • Network security measures
  • Help desk assistance
  • Computer configurations
  • System upgrades
  • Hardware configuration
  • Service desk support
  • Software upgrades
  • Computer maintenance
Education and Training
Interamerican University San Juan, PR Expected in 2001 B.B.A : System Information Management - GPA :
International Junior College San Juan, PR Expected in 2001 Computer Repairs and Installation Operating Systems Configuration Hardware and Software Installation : - GPA :
, PR Expected in 2003 Comptia A+ certification San Juan : - GPA :
Microsoft , Expected in 2002 Certification : Microsoft Certified Professional - GPA :
Experience
Marathon Petroleum Corporation - IT Support Specialist
Fryburg, ND, 03/2022 - Current
  • Tackled troubleshooting and problem resolution to support end-user technical issues.
  • Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
  • Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
  • Installed and supported desktop software titles and add-ons.
  • Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Stayed abreast of latest software developments to enhance job knowledge.
  • Used remote login tools to assist clients with technical and product questions.
  • Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
  • Used Active Directory to automate settings and changes to end-user computers, drive mappings and desktop configurations.
  • Served as network administrator by creating accounts and managing permissions for users.
The Tjx Companies, Inc. - IT Technician
Willow Grove, PA, 08/2021 - 03/2022
  • Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Acted as single point of contact for customers during technical faults and security-related events.
  • Responded to or escalated tickets based on severity and internal policies governing responses.
  • Notified internal and external customers of impending changes and agreed outages to prevent unexpected service disruptions.
  • Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Trained users to operate and manage hardware and software.
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Maintained inventory of IT supplies by regularly checking and documenting levels.
  • Used Active Directory to automate settings and changes to end-user computers, drive mappings and desktop configurations.
  • Troubleshot devices to identify and solve issues with hardware or software performance.
  • Installed computers and other devices individually and across networks, testing connections to support proper functioning.
  • Installed appropriate security patches to eliminate security vulnerabilities.
  • Applied corrective hardware solutions as problems arose and provided end-user training to enhance operations.
Churchill Downs Incorporated - Information Technology Specialist
Lebanon, OH, 02/2010 - 08/2021
  • Maintain all system hardware, software, install and perform regular maintenance on all software and associate ancillary equipment’s and manage all hardware and software throughout company.
  • Upgrades network hardware and software components as required.
  • Installs, upgrades, and configures network printing, directory structures, rights, security, and software on file servers.
  • Provides users with network technical support.
  • Establishes network users, user environment, directories, and security for networks being installed.
  • Design and implement software packaging and patching strategies for windows desktops.
  • Assist in the conversion of existing automated deployment tools and processes into SCCM.
  • Evaluate all system practices and recommend improvements and modifications to all systems to reduce cost and upgrade systems and maintain knowledge of all company IT assets and monitor inventory for all system databases.
  • Manage and maintain an active directory for all user account maintenance and monitor all email for systems and provide update to all Operating Systems.
  • Coordinate with various teams to configure all cell phones and laptops and evaluate all IT invoices and ensure adherence to all budget objectives and maintain record of all maintenance agreements with all third part providers.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
  • Consulted users to determine areas in need of improvement.
  • Increased system security and performance with proactive changes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Kept hardware and software systems current with latest patches and current licenses.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
  • Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
Company Name - Network Coordinator
City, State, 04/2008 - 01/2010
  • Coordinate logistics, electronic communications, virtual and real time meetings of the network.
  • Web develop and graphic design Design promotions, and evaluation tools for the network Updates to the database and prepare reports.
  • Support technology and web updates efforts.
  • Help Desk support.
  • Network configuration.
  • Active Directory configuration.
  • Supported various operating systems and server technologies.
  • Provided troubleshooting and testing to support network.
  • Participated in on-call shifts at certain times, including holidays and weekends in case of system or network-related emergencies.
Company Name - IT Technician
City, State, 12/2001 - 02/2008
  • Network troubleshooting and configuration.
  • PC and customer support on site.
  • Software and hardware troubleshooting and installation.
  • Computer repair and installation.
  • Laptop repair and installation.
  • Server Configuration and troubleshooting.
  • Wireless Configuration.
  • Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
  • Responded to or escalated tickets based on severity and internal policies governing responses.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
Languages
(Spanish-English)
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Received award for customer service recognition and ability to work well with the other team members.

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

74Average

Resume Strength

  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Interamerican University
  • International Junior College
  • Microsoft
Job Titles Held:
  • IT Support Specialist
  • IT Technician
  • Information Technology Specialist
  • Network Coordinator
  • IT Technician
Degrees
  • B.B.A
  • Computer Repairs and Installation Operating Systems Configuration Hardware and Software Installation
  • Comptia A+ certification San Juan
  • Certification

Similar Resume

View All
Information Technology Specialist
Information Technology Specialist
Information Technology Specialist