Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

  • Hospital Experience
  • Customer Service
  • Multitasking and Prioritization
  • Medical Terminology
  • Customer Complaint Resolution
  • Call Transfers
  • Collecting Intake Information
  • Payment Scheduling and Collection
  • Appointment Scheduling
Information Specialist, 02/2022 to Current
Electrosoft Services, IncFort Belvoir, VA,
  • My duties at the Department of Children, Youth, and Families are to handle all incoming calls coming from the outside and from different offices with other DCYF workers
  • I had the responsibility of transferring all calls to the proper extensions
  • I would also call overtime for ESSA school transports,
  • I'd schedule DNA Paternity Testing, visiting rooms for visits and for meetings
  • I had clients come in who wanted help on their case or to find about, I would take their information down and send emails to the workers assigned to the case
  • Validating all tickets for all employees
  • I always make sure that every client that calls or comes in person is receiving the help that they need
  • I would work under my director and make sure everything is being reported to her
  • Working for DCYF has helped me learn many new skills
  • It was very fast paced and lots of multitasking involved
  • I was very content being able to help all clients and staff with any needs
  • Experience in, Office, Microsoft Excel, Outlook, RICHIST, RIBRIDGES.
  • Achieved client confidence and protected operations by keeping information confidential.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Customer Service Aide, 01/2021 to 04/2022
City Of VacavilleVacaville, CA,
  • As an employee for the State of Rhode Island in the Department of Human Services, I have many duties
  • Such as, scanning paper work, registering new applicants into the system, helping clients with their applications, creating visits in the record so clients are able to speak with someone in regards to their case
  • I also have responsibilities to make sure all papers get scanned into a batch and into each index/ workflow
  • I make sure all paper work and applications are organized and and separated into the filing cabinet
  • I am responsible for mail that is coming in from other departments, clients or my supervisor and having to make sure they all are date stamped
  • I work with faxes and making sure all paper work is being scanned into the correct case
  • Working for the State of Rhode Island has helped me grow in many ways, I’ve learned a lot of new things with DHS and I am proud to be apart of this department
  • Customer service will always be my main priority working here as I do see clients everyday.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Shift Leader/Hostess Trainer, 04/2018 to 01/2021
Forward Air SolutionsClayton, NC,
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Regulated pricing, inventory count and supply during shift hours.
  • Maintained payroll information by calculating, collecting and entering data.
  • Updated employee files with new details such as changes in address or salary levels.
Front Desk Receptionist, 12/2017 to 10/2020
Woman And Infants HospitalCity, STATE,
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Completed clerical duties and tasks for clinic administration.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic and health history to keep information current.
  • Responded to correspondence from insurance companies to verify patient's coverage.
Education and Training
High school diploma: , Expected in
Pilgrim High School - ,
Willing to relocate: Anywhere
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

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Resume Overview

School Attended

  • Pilgrim High School

Job Titles Held:

  • Information Specialist
  • Customer Service Aide
  • Shift Leader/Hostess Trainer
  • Front Desk Receptionist


  • High school diploma

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