LiveCareer-Resume

information center specialist resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Enthusiastic clerical professional with 11 years of experience helping customers and teammates in goal driven environments. Gifted at maintaining upbeat attitude while greeting and interacting with customers, scheduling appointments, and problem resolution. Highly organized and accurate while entering spreadsheet date, and maintaining filing systems. HardworClaire and reliable administrative assistant with strong customer service abilities, staff support, and laws concerning confidential documentation. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Planning
  • Analytical
  • Supervision
  • Business operations understanding
  • Conflict resolution
  • Team Building
  • Team Collaboration
  • Document control
  • Security understanding
  • Recordkeeping and bookkeeping
  • Data entry
  • Multi-line telephone skills
  • Efficiency
  • Relationship building
  • Meticulous and organized
  • People skills
  • Active listening
  • Computer skills
  • MS Office
  • Customer service
  • Office equipment operations
Experience
09/2019 to Current Information Center Specialist University Of Utah | Mesquite, NV,
  • Improved operations by worClaire with team members and customers to find workable solutions.
  • Managed complex schedules and travel arrangements for personnel.
  • Handled multi-line phone system and directed calls and messages for staff of 100+.
  • Scheduled all appointments for executive staff.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Maintained professional tone at all times, including during peak rush hours.
  • Updated databases and spreadsheets to promote access to information.
  • Drafted business correspondence, memos and meeting minutes.
  • Gathered, sorted, distributed and sent mail and packages.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items for the entire campus.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by maClaire improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Greeted customers, answered general questions and directed to appropriate locations.
12/2017 to 07/2019 Customer Service Specialist Leidos Holdings Inc. | San Diego, CA,
  • Led team engaged in delivering assistance to customer service department on daily basis.
  • Trained new employees on procedures and policies to maximize team performance.
  • Set up and activated customer accounts.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracClaire them for problem resolution.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in maClaire payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Recommended improvements to products and services to mitigate complaints.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Relayed productive customer feedback to marketing teams.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Educated customers on special pricing opportunities and company offerings.
  • Assessed customer account information to determine current issues and potential solutions.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Made outbound calls to obtain account information.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered 30+ inbound calls per day and directed to individuals or departments.
  • Exceeded company productivity standards on consistent basis.
05/2016 to 11/2017 Administrative Assistant Blackrock, Inc. | Boston, MA,
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets, and updating reports.
  • Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Handled management of communication to executives by taClaire and maClaire telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Arranged travel and hotel accommodations for international and domestic business meetings and trips.
  • Assisted customers in maClaire payments on accounts and setting up payment plans.
  • Documented conversations with customers to track requests, problems and solutions.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Directed customer communication to appropriate department personnel.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Education and Training
Expected in to to | Brown Mackie College, South Bend, IN., GPA:
  • 4.0 GPA
  • Major - Licensed Practical Nurse (LPN)
Expected in to to | BA Psychology Purdue Global, Indianapolis, IN., GPA:
  • Major - Psychology
  • Dean's List Honoree 1st - 2nd semester 2020
Activities and Honors

Greencroft Employee of the month

Sam's Club Employee of the month

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Resume Overview

School Attended

  • Brown Mackie College
  • Purdue Global

Job Titles Held:

  • Information Center Specialist
  • Customer Service Specialist
  • Administrative Assistant

Degrees

  • Some College (No Degree)
  • Some College (No Degree)

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