Highly enthusiastic customer service professional with 15 years client interface experience. Worked at Sheriff's Office and served citizens that came into the office for varies reasons. I have worked in retail as cashier. Also worked with Department of Social Services as Office Assistance then to Caseworker.
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
strong in making sure went client leaves they feel like they were treated in a respectful manner
Income Maintenance Caseworker November 1998Forsyth Co. Depart of Social Servic － Winston Salem, NC
Started as office Assistant . Worked front desk where clients came in to see caseworkers or apply for Medicaid. Received mail and distributed to caseworkers . Restocked office supplies when needed. Made copies of paperwork. Answered telephones. Kept up with monthly trip reports for aids.
Was promoted to Caseworker for Adults. Took applications and processed to receive Medicaid. Changed to review worker . once a year clients come up for review so have to verify information such as bank, life insurance, wages. pensions. or any other information that pertains to their case. Help clients with questions when having problems getting benefits.
Cashier June 1998 to November 1998Walmart － Mt Airy, NCCashier
Office Assistant November 1994 to March 1998Surry Coounty Sheriff's Office － Dobson, NCEntered incident reports into NCIC system. Served the people that came in for gun permits , copies of reports , or general information. As answered telephones.
Education and Training
BussinessSurry Community College － Dobson, NCJust took accounting and some computer class
Forsyth Tech Community College － Winston Salem, NCTook Computer classes.
Took several training classes with the State of North Carolina and Department of Social Services that were job related